eKomi Pros and Cons

I help run a small, all-volunteer nonprofit and eKomi has been super helpful getting us to leverage their platform within our budget. Part of our nonprofit mission is digital marketing education, and the staff at eKomi helped us put together a great seminar presentation about review collection/management. The was very educational, full of great data, and not salesy keeping with our mission. They've also offered to write a blog post about our nonprofit to help promote our programs. The benefit we see in sticking with eKomi is the integration with Google search results and AdWords. Having a star rating in those results is a powerful tool! If things go south with eKomi, I'll be sure to update this review, but so far we have been very pleased with the last 12 months. Review collected by and hosted on G2.com.

If you go off-platform you lose your reviews, so it's important to understand that risk up front and to continue to solicit reviews cross-platform (G+, Facebook, Yelp, etc.). Review collected by and hosted on G2.com.

I was a good solution 4 four years ago but now the are several other solution with more features Review collected by and hosted on G2.com.

The user experience is the worst point, it's so 2016 ;-) Review collected by and hosted on G2.com.

The most helpful benefit is being able to see more concrete data from our employees from pulse surveys (Really important in my industry) allowing more transperancy within our team and allowing us to be more effective. Review collected by and hosted on G2.com.

Figuring out how to use the service, but I signed up for a call with the consultants to help me out with it. Review collected by and hosted on G2.com.

Ease of use. We are now able to engage our employees with pulse surveys and analyze the data with real-time analytics. Review collected by and hosted on G2.com.

I typically prefer monthly billing but it was not a huge problem with eKomi because of their low price point. Review collected by and hosted on G2.com.