Top Rated eKomi Alternatives
If you don't expect a reply for months, it may be a good solution for you. Review collected by and hosted on G2.com.
We used their services for two years, and then decided to change to a better more responsive service. The lack of support we attributed to the company being based overseas, however not only days would go by, but months, without a response. We emailed to cancel, and received the same stock auto reply from customer service. When I finally got though to billing and asked why they kept charging our card, they pretended like they had not received my emails to cancel. They asked me to prove the cancellation; stating that the contract auto renews every year, even though we had cancelled prior to the renewal date, and removed their software months beforehand. To this day they continue to charge our credit card, and have even gone so far as to write threatening emails to us. I am disgusted that a reviews company would treat it's long term clients like this. Review collected by and hosted on G2.com.
13 out of 14 Total Reviews for eKomi
Overall Review Sentiment for eKomi
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The software was ok until they changed it and then it went downhill really badly and then they blamed their customers instead of taking responsibilty. Review collected by and hosted on G2.com.
We were a customer of theirs. They changed their internal system and removed our credit card details. We received a request to enter our credit card details in their new system but it would not accept it. We attempted to contacted them but go not reply. The service was cut off and we thought fine end of the matter.
Then a few months later we get a contact through our website (eKomi had the directors contact details and email address from the set up process but we never received any emails from them about an issue) threatening with legal action and demanding we pay all the bills including after they cut off the service.
We replied to ask what the issue was and they advise that no one had replied that had sent us numerous emails - we checked every address and no one had received any emails from them. We provided proof of this to eKomi and they simply didn't care. They sent internal screenshot of some messaging system they used but they didn't come to us. That is a major red flag.....
I want to remind any readers of this that eKomi software is designed to send emails to your customer for feedback. if they can even contact their own customers about an issue - what good is their software to you?? Seriously utterly incompetent.
We had a signed a year contract which was already finished when the issue with credit card happened - just for clarity the issue was on their side with their new system - nothing to do with our credit card. We had screenshots from the issue when we attempted to contact them.
Again eKomi didn't care - they claim the contract renews for 12 month each time automatically without any notification or consent from the user.... seriously talk about draconian.... Is that even legal?
They threatened us with legal action to pay the full 2nd year including the months after the service had been stopped. The finance person couldn't care less - she only cared about getting money out of us. The fact their software failed miserably and the issue was entirely on their side and they didn't respond to our request for help meant nothing to her.
There are many alternatives out there - All I know for sure is eKomi should be avoid at all cost. Review collected by and hosted on G2.com.
Use ful to get ratings through Ekomi. Easy to use. Helps generate user reviews for various brands on google. Helps in conversion Review collected by and hosted on G2.com.
Customer service needs to improve, with instant availability of support team. Review collected by and hosted on G2.com.
User-friendly. We can now conduct pulse surveys with our employees and quickly analyze the results using real-time analytics Review collected by and hosted on G2.com.
The platform UI and UX is a bit outdated and not the best compared to other reviews platforms Review collected by and hosted on G2.com.
The standard eKomi account allows for SMS reviews. The review request asks whether they have enjoyed your services. If no, they're filtered out to a feedback page that allows them to give advise that would improve your services. If yes, they are forwarded to a section where they can leave a Facebook or Google review. Review collected by and hosted on G2.com.
The problem with managing you own reviews (that is, not using any review software) is inevitably people are confused as to whether they have a Google account or not. The eKomi system does not circumvent this issue. It placed the responsibility onto the reviewer to know and decide what platform they will review on. This causes many to drop out of the review process.
The widgets provided for websites are so far below par it's not funny. It's hard to believe they're so clunky and inflexible. It's like going back to HTML1. As a WordPress developer I was expecting to have some fun with these widgets. I was also expecting eKomi to make my life easier by giving me flexible and effective widgets. I was so very disappointed.
My biggest gripe is now the process of canceling my account. Unlike pretty much every other account in the world, you can't cancel from inside your account. You have to email eKomi with a cancellation request. I did this some months back and didn't get a reply. A fee of several hundred dollars was then transacted. I emailed them again, this time advising them that I would have to contact my bank to reverse the fee if I didn't get an instant response. The response from Mathew said that he would forward my request "off to accounts to be actioned." It hasn't been actioned. Three payments have now been transacted since I first requested cancellation. It's very disturbing and either sloppy or unethical. I'll find out which when/if they process my refund. Review collected by and hosted on G2.com.
That we stopped using them and no longer have to deal with their awful customer service. Review collected by and hosted on G2.com.
Everything, especially their customer service and their outdated platform. Review collected by and hosted on G2.com.
First I love the idea of getting employees to be more engaged. They have some cool abilities (glassdoor scores) and I can see the value. Review collected by and hosted on G2.com.
It fell short when it came to surveys and other forms of internal communication. Review collected by and hosted on G2.com.
I help run a small, all-volunteer nonprofit and eKomi has been super helpful getting us to leverage their platform within our budget. Part of our nonprofit mission is digital marketing education, and the staff at eKomi helped us put together a great seminar presentation about review collection/management. The was very educational, full of great data, and not salesy keeping with our mission. They've also offered to write a blog post about our nonprofit to help promote our programs. The benefit we see in sticking with eKomi is the integration with Google search results and AdWords. Having a star rating in those results is a powerful tool! If things go south with eKomi, I'll be sure to update this review, but so far we have been very pleased with the last 12 months. Review collected by and hosted on G2.com.
If you go off-platform you lose your reviews, so it's important to understand that risk up front and to continue to solicit reviews cross-platform (G+, Facebook, Yelp, etc.). Review collected by and hosted on G2.com.
