eGain Conversation Hub Reviews & Product Details

Once it is up and running it is very effective. Customers and employees love the ease of using it. Overall great product and will enhance your communication. Review collected by and hosted on G2.com.

The implementation was a little bit of a struggle. It took much longer than planned. Their support was very professional and eventually with the help from our internal IT department got it to work. Review collected by and hosted on G2.com.

I like this platform because it offers an effective communication channel for customers, the platform offers you all the tools so that you can attend to customer interactions in an optimal way, I like that it has an artificial intellegency system that serves you of support to answer frequently asked questions and keep the client online, I like it because you can integrate all the social networks of the brand in a same session and attend from Egain to the clients, you can answer chronologically since the program allows you to see a list of questions and also allows you to classify them. Review collected by and hosted on G2.com.

So far we have used egain with total normality and it has been efficient, I have not found something that I do not like about the application. Review collected by and hosted on G2.com.

What I like most about eGain is how easy it is to use for business users, easy to implement new knowledge, conversations and emails. Definitely has many aspects in favor, allows companies to provide excellent customer support through multiple channels, including email, chat. The other thing that pleases me is that most of our customers who try the chat seem to like it. I think it's an excellent option for those people who want to have a flexible schedule. They give people the opportunity to learn and grow with the company. This software offers a large number of services that will help the company to be closer to providing a high quality service. Review collected by and hosted on G2.com.

What displeases this tool is that it has too many different things and this causes that in many opportunities it is difficult to navigate with comfort. Review collected by and hosted on G2.com.

The ease of use as well as the multiple functions available to us. Review collected by and hosted on G2.com.

Sometimes, it almost feels like too many options - if you can consider that a bad thing. Review collected by and hosted on G2.com.

Multiple services offered for today’s company’s needs Review collected by and hosted on G2.com.

Still In early phases of development in terms

Of resources/development etc Review collected by and hosted on G2.com.