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Top 10 eGain Chat Alternatives & Competitors

By eGain
(10)4.0 out of 5

Research alternative solutions to eGain Chat on G2, with real user reviews on competing tools. Live Chat Software is a widely used technology, and many people are seeking high quality, time saving software solutions with co-browsing, in-app messaging, and lead development. Other important factors to consider when researching alternatives to eGain Chat include user interface. The best overall eGain Chat alternative is Zendesk Support Suite. Other similar apps like eGain Chat are Freshdesk, Salesforce Service Cloud, Genesys Cloud CX, and Oracle Service Cloud (formerly RightNow). eGain Chat alternatives can be found in Live Chat Software but may also be in Help Desk Software or Contact Center Software.

Best Paid & Free Alternatives to eGain Chat

  • Zendesk Support Suite
  • Freshdesk
  • Salesforce Service Cloud
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Top 10 Alternatives to eGain Chat Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how eGain Chat stacks up to the competition, check reviews from current & previous users in industries like Computer Networking, Apparel & Fashion, and Banking, and find the best product for your business.
    #1

  1. Zendesk Support Suite

    By Zendesk
    (6,149)4.3 out of 5

    2. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with eGain Chat:
    See all Zendesk Support Suite reviews
    #2

  2. Freshdesk

    By Freshworks
    (3,501)4.4 out of 5

    3. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with eGain Chat:
    See all Freshdesk reviews
    #3

  3. Salesforce Service Cloud

    By Salesforce
    (5,607)4.4 out of 5

    4. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with eGain Chat:
    See all Salesforce Service Cloud reviews
    #4

  4. Genesys Cloud CX

    By Genesys
    (1,396)4.3 out of 5

    5. The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

    Categories in common with eGain Chat:
    Get a quote
    See all Genesys Cloud CX reviews
    #5

  5. Oracle Service Cloud (formerly RightNow)

    By Oracle
    (136)3.9 out of 5

    6. Oracle Service Cloud (formerly RightNow) combines Web, Social and Contact Center experiences for a unified, cross-channel customer service solution in the Cloud.

    Categories in common with eGain Chat:
    See all Oracle Service Cloud (formerly RightNow) reviews
    #6

  6. Five9

    By Five9
    (511)4.1 out of 5

    7. Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with eGain Chat:
    Get a quote
    See all Five9 reviews
    #7

  7. Gladly

    By Gladly
    (985)4.7 out of 5

    8. Gladly is a customer service software.

    Categories in common with eGain Chat:
    Get a quote

    Reviewers say compared to eGain Chat, Gladly is:

    Better at meeting requirements
    See all Gladly reviews
    #8

  8. Zoho Desk

    By Zoho
    (6,203)4.4 out of 5

    9. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with eGain Chat:
    See all Zoho Desk reviews
    #9

  9. LiveAgent

    By QualityUnit
    (1,509)4.5 out of 5

    10. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with eGain Chat:
    See all LiveAgent reviews
    #10

  10. LiveChat

    By Text
    (755)4.5 out of 5

    11. Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with eGain Chat:
    See all LiveChat reviews

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