I like that it’s easy to route forms and information to where they need to go. At my organization, we appreciate being able to use different user emails, which helps us differentiate who sent what and who is receiving what. I also like the folder feature, since it helps me sort what’s specific to my role versus my coworkers’ roles. Review collected by and hosted on G2.com.

I dislike the fax preview feature. Because the preview is typically just a generic confidential cover page, I still have to open every single fax and then mark it as unread if it doesn’t pertain to me. I also dislike that I can’t download fax confirmations to add to employee files as proof/documentation for critical items. As far as performance goes, the main issue for me is the bugginess when viewing faxes. My system often glitches in and out when I’m trying to open new faxes, mark them read/unread, or move them to a different folder. Review collected by and hosted on G2.com.

I like that I can see fax history from years ago with eFax Online Fax Service. This feature is great for keeping records in case I ever lose the physical copy. I also find the initial setup to be pretty easy. I called customer support a while ago, and they helped me quickly. Review collected by and hosted on G2.com.

I wish eFax Online Fax Service was capable of letting us see pending faxes, and the process that it is currently going through. I send big faxes often, and it is a bit annoying to not know whether or not it sent or failed. Review collected by and hosted on G2.com.

I like not having to print a lot of paper in order to send a fax. When eFax is working properly it's very convenient. Review collected by and hosted on G2.com.

Lately I have to download what I'm going to fax then print to pdf in grayscale in order to be able to send. I also can only send one page at a time or the fax will be unsuccessful. I used to send up to 10 pages at a time but now I have at least 3 or 4 unsuccessful faxes a day. Review collected by and hosted on G2.com.

I find eFax Online Fax Service fast, which is really convenient. It saves me from needing a printer to send faxes and provides receipts confirming that the fax was received. Additionally, it creates an online database on my computer and iPhone of sent and received faxes, which is very useful. I also like that I can fax tax-related emails to eFax for doing taxes later. The initial setup was super easy. Review collected by and hosted on G2.com.

There needs to be an eFax Messenger download for macOS. It does need to have an option to scan a document directly from scanner into eFax. I've been using eFax since about 1991. I paid to use eFax, my company did not pay for it, and I could not get reimbursed for the cost. Review collected by and hosted on G2.com.

I like eFax Online Fax Service for its speed and accuracy, along with its availability. The user-friendly inbox makes it easy to see everything in one spot, which is perfect for our needs at a small law firm. I also love that I can fax directly from my email, specifically from Outlook, which adds a lot of convenience for outgoing faxes. The feature of being able to fax hundreds of pages electronically solves the problem of fax size for us. Review collected by and hosted on G2.com.

I don't like that I have to go through a few steps to preview an incoming fax prior to downloading. I wish there was a preview in the inbox without downloading. Review collected by and hosted on G2.com.

Ability to send and receive faxes at any time without having to buy a fax machine. Getting the faxes in my email at any time. Ability to get your own dedicated fax number, including in the 212 area code in New York City Review collected by and hosted on G2.com.

Inability to monitor the current status of an outbound fax until it either succeeds or fails Review collected by and hosted on G2.com.

I like knowing I can log in and see copies of any faxes I have sent and received without having to keep any paper records. It cuts down on the time I have to take to save faxes in a separate place. Also, it's very easy to set up. eFax Online Fax Service helps my team by eliminating the need for a physical fax machine in the office and keeps records for us. Review collected by and hosted on G2.com.

I don't have many complaints, although I wish I could enter an additional email address to receive confirmation when sending a fax instead of having to choose from the drop down menu of previously saved emails. Review collected by and hosted on G2.com.

I like eFax Online Fax Service because it allows me to easily send and receive documents that would otherwise take days to mail. The ease of sending and receiving faxes is a big plus for me, and the system is very straightforward and easy to use. I also appreciate that it allows us to store contacts, making it easier to send documents to the same company in the future. Additionally, the initial setup was very easy. Review collected by and hosted on G2.com.

I wish I wouldn't receive so many spam faxes. There are faxes that are received that would be nice if they did not appear because they have nothing to do with our business. Review collected by and hosted on G2.com.

I like that it's easy to send and receive documents to companies requesting files. I appreciate that I am emailed when I get a fax, which cuts down the time on checking to see if I have faxes. I can just pick up my phone and receive the notification and preview the fax. The initial setup was very easy. Review collected by and hosted on G2.com.

I'd like to filter out spam faxes. Just be sent to a 'spam' folder. Review collected by and hosted on G2.com.

I like that eFax Online Fax Service is fast, and it works 100% of the time. The initial setup was very easy. Review collected by and hosted on G2.com.

Every once in a while, I'll try to send a fax and it says there's an error, but it doesn't tell me what the error is. So I don't know how to correct it or fix it. Review collected by and hosted on G2.com.