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Top 10 eDesk Alternatives & Competitors

By xSellco Software
(18)3.9 out of 5

Research alternative solutions to eDesk on G2, with real user reviews on competing tools. E-Commerce Tools is a widely used technology, and many people are seeking easily administered, popular software solutions with automated response, sla management, and attachments/screencasts. Other important factors to consider when researching alternatives to eDesk include email and features. The best overall eDesk alternative is Gorgias. Other similar apps like eDesk are Zendesk Support Suite, Freshdesk, Tidio, and Kustomer. eDesk alternatives can be found in E-Commerce Tools but may also be in Help Desk Software or Live Chat Software.

Best Paid & Free Alternatives to eDesk

  • Gorgias
  • Zendesk Support Suite
  • Freshdesk
Show More

Top 10 Alternatives to eDesk Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how eDesk stacks up to the competition, check reviews from current & previous users in industries like Retail, Automotive, and Consumer Goods, and find the best product for your business.
    #1

  1. Gorgias

    By Gorgias
    (520)4.6 out of 5
    Optimized for quick response

    2. Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.

    Categories in common with eDesk:

    Reviewers say compared to eDesk, Gorgias is:

    Slower to reach roi
    Easier to do business with
    Easier to admin
    See all Gorgias reviews
    #2

  2. Zendesk Support Suite

    By Zendesk
    (6,149)4.3 out of 5
    Optimized for quick response

    3. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with eDesk:

    Reviewers say compared to eDesk, Zendesk Support Suite is:

    Slower to reach roi
    Easier to do business with
    Easier to admin
    See all Zendesk Support Suite reviews
    #3

  3. Freshdesk

    By Freshworks
    (3,501)4.4 out of 5
    Optimized for quick response

    4. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with eDesk:

    Reviewers say compared to eDesk, Freshdesk is:

    Slower to reach roi
    Easier to do business with
    Easier to admin
    See all Freshdesk reviews
    #4

  4. Tidio

    By Tidio
    (1,616)4.7 out of 5
    Optimized for quick response

    5. Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.

    Categories in common with eDesk:

    Reviewers say compared to eDesk, Tidio is:

    Slower to reach roi
    Easier to do business with
    Easier to admin
    See all Tidio reviews
    #5

  5. Kustomer

    By Kustomer
    (430)4.4 out of 5

    6. Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Categories in common with eDesk:

    Reviewers say compared to eDesk, Kustomer is:

    Slower to reach roi
    Easier to do business with
    Easier to set up
    See all Kustomer reviews
    #6

  6. Zoho Desk

    By Zoho
    (6,201)4.4 out of 5
    Optimized for quick response

    7. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with eDesk:

    Reviewers say compared to eDesk, Zoho Desk is:

    Slower to reach roi
    Easier to do business with
    Easier to admin
    See all Zoho Desk reviews
    #7

  7. Gladly

    By Gladly
    (985)4.7 out of 5
    Optimized for quick response

    8. Gladly is a customer service software.

    Categories in common with eDesk:
    Get a quote

    Reviewers say compared to eDesk, Gladly is:

    Slower to reach roi
    Easier to do business with
    Easier to admin
    See all Gladly reviews
    #8

  8. HubSpot Service Hub

    By HubSpot
    (2,495)4.4 out of 5
    Optimized for quick response

    9. Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub is part of the HubSpot CRM platform.

    Categories in common with eDesk:

    Reviewers say compared to eDesk, HubSpot Service Hub is:

    Slower to reach roi
    Easier to do business with
    Easier to admin
    See all HubSpot Service Hub reviews
    #9

  9. Front

    By Front App
    (2,245)4.7 out of 5
    Optimized for quick response

    10. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with eDesk:

    Reviewers say compared to eDesk, Front is:

    Slower to reach roi
    Easier to do business with
    Easier to admin
    See all Front reviews
    #10

  10. LiveAgent

    By QualityUnit
    (1,509)4.5 out of 5

    11. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with eDesk:

    Reviewers say compared to eDesk, LiveAgent is:

    Slower to reach roi
    Easier to do business with
    Easier to admin
    See all LiveAgent reviews

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