--- title: ECP Reviews meta_title: 'ECP Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 55 reviews by the users' company size, role or industry to find out how ECP works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 55 scale: '5' date_modified: '2026-06-18' parent_category: name: Ambulatory url: https://www.g2.com/categories/ambulatory --- # ECP Reviews **Vendor:** ECP **Category:** [Assisted Living Software](https://www.g2.com/categories/assisted-living) **Average Rating:** 4.8/5.0 **Total Reviews:** 55 ## About ECP ECP (Extended Care Professional) is the easiest to use, all-in-one software platform purpose-built for assisted living and senior living communities. ECP brings together eMAR, EHR, CRM, Move-Ins, Billing, and Insights in a single connected system so data entered in sales flows into clinical, and clinical flows into billing, with no duplicate entry. Unlike systems adapted from hospitals or skilled nursing facilities, ECP is designed around how assisted living actually operates. The platform serves frontline care staff, directors of nursing, executive directors, and multi-community operators, from single-site communities to large enterprise portfolios, across 8,500+ communities in all 50 states. Key capabilities include pharmacy-initiated eMAR with 850+ pharmacy integrations, care plan and documentation workflows built for assisted living compliance, a senior living-specific CRM, digital move-in and admissions management, and automated billing charge capture. ECP also offers AI-powered medication safety tools. 100% US-based support. Cloud-based. No local installation required. ## ECP Pros & Cons **What users like:** - Users commend the **responsive customer support** of ECP, which greatly enhances their experience and problem resolution. (7 reviews) - Users find ECP to be **very user friendly** , making integration and daily operations seamless and efficient. (5 reviews) - Users commend ECP for its **responsive client management support** , ensuring timely and effective assistance whenever needed. (2 reviews) - Users appreciate the **user-friendly functionality** of ECP, allowing easy adoption and customization for community needs. (2 reviews) - Users find ECP easy to learn, appreciating the **intuitive design** that streamlines processes and saves time. (2 reviews) - Affordable (1 reviews) - Users commend the **responsiveness of support representatives** , consistently providing timely and effective assistance. (1 reviews) - Users value the **customizability** of ECP, allowing it to be tailored effectively to meet community needs. (1 reviews) - Customization (1 reviews) - Efficiency (1 reviews) **What users dislike:** - Users find ECP to be **expensive** , particularly noting high costs for features and unnecessary fees for installation. (2 reviews) - Users find the **learning curve challenging** , requiring extensive training to properly utilize ECP and minimize errors. (2 reviews) - Users face **coding errors** that necessitate extensive training, despite receiving helpful support for resolution. (1 reviews) - Users report **difficult navigation** due to slow loading and confusing multi-step processes that complicate tasks. (1 reviews) - Users find the **difficult setup** problematic, as it complicates initial use and monitoring of ECP's performance. (1 reviews) - Integration Issues (1 reviews) - Not User-Friendly (1 reviews) - Poor Customer Support (1 reviews) - Slow Loading (1 reviews) - Slow Performance (1 reviews) ## ECP Reviews ### 1. Successful EMAR transition **Rating:** 4.5/5.0 stars **Reviewed by:** Spencer C. | Resident Care Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2025 **What do you like best about ECP?** ECP is very user friendly for both staff, administrators, and HR. Our implementation process had it's troubles but I recieved awesome support. Our implementation Specialist, Nick Munden gave quick responses, had amazing attetion to detail, and really went above and beyond in several ways. We use ECP daily for all of our EMAR needs. ECP has tons of features that really allow you to customize it to fit your communites needs. When we switched to ECP getting everyone familiar to a new system took some training but overall the integration process was not too labor intensive. Our staff were able to catch on quickly to this. **What do you dislike about ECP?** ECP could improve the bowel monitoring process. There is not really anything in place currently to be able to quickly see who has not had a BM in x amount of days. This would be a huge benfit to our staff and residents. Additionally a "911 quick print" button would be very helpful for emergency situations. This could allow staff to be able to print all needed info in one click of a button. **What problems is ECP solving and how is that benefiting you?** ECP is a very quick, sleek and smooth EMAR system. Our previous EMAR was so slow and caused a significant amount of issues for many years. ### 2. Great Program **Rating:** 4.5/5.0 stars **Reviewed by:** Cody M. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2025 **What do you like best about ECP?** I have found the support representatives to be very responsive and in a timely manner. I do not find the help center to be very useful to me most of the time. When I send a question to the support reps, they have always done a great job in answering my questions. They also have good follow up in ensuring that I have all the answers I need. ECP also has many features that allow for the program to be a place to store most of our information on residents. **What do you dislike about ECP?** ECP does offer many features, however some of them come at an extra cost. For a nonprofit as small as ours it is not cost effective to be able to utilize all of the features. **What problems is ECP solving and how is that benefiting you?** ECP has made it easier to have all of our information in one place. That includes assessments, evacuation assessments, and the ability to work with pharmacies through ECP. ### 3. Very helpful with all my questions and concerns! **Rating:** 5.0/5.0 stars **Reviewed by:** Minda R. | Director of First Impressions, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about ECP?** The support staff. When I call with a question they are very knowledgable and if they don't have the answer, they get me to someone who can help me. We use ECP everyday and customer support is always there to help us. Most of it is quite easy to use, just learning more and more of the features. **What do you dislike about ECP?** I wouldn't say I dislike anything, it's just always hard to learn something new. Our team has been slow to accept the implementation of ECP unfortunatley. **What problems is ECP solving and how is that benefiting you?** We are hoping to move away from using so much paper. Pen and paper is nice but the ease of using the computer is even better! I like having everyone in one place and setting which of our users can access what. ### 4. New to the healthcare field **Rating:** 4.0/5.0 stars **Reviewed by:** KIMBERLY W. | Executive Director / Program Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about ECP?** The CRM module with the amount of data you are able to collect at onset **What do you dislike about ECP?** The executive menu seems to mirror the admin menu **What problems is ECP solving and how is that benefiting you?** Paper documentation ### 5. Very helpful support staff **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2021 **What do you like best about ECP?** ECP is very user-friendly, and the trainers are extremely knowledgeable. The Support Staff is amazing and always gets me answers or helps me figure it out. **What do you dislike about ECP?** The help files available are often not up to date. Although they have been working on that with webinars, and other types of training. **What problems is ECP solving and how is that benefiting you?** The ECP software is always evolving and ECP sends out announcements of what is new and what is improved. There are also training opportunities to familiarize yourself with new Features. One of the things they did was the ability to collect electronic signatures which streamlines our intake process and makes things much easier for our staff to have everything in place. **Official Response from Autumn Kniseley:** > Thank you for taking the time to leave a review. We're happy to hear that you had a positive experience with somebody on our support team! ECP is built around our users' needs and doesn't require a technical background, making it user-friendly. We are happy to share with you that we are currently working on updating and revamping our help files to include an online knowledge base, which will allow you to search for specific articles and view related topics. Keep a lookout in the upcoming future for this update! If you couldn't find an answer to your question, please continue to reach out to our 24/7 support team. They are always happy to take your call. ### 6. Amazing support and features! **Rating:** 5.0/5.0 stars **Reviewed by:** Gayle H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2024 **What do you like best about ECP?** ECP is exactly what we need for a growing assisted living and memory care. The customer support has been consistantly the best I have ever used and ECP cares about our success as a company. **What do you dislike about ECP?** There are no real downsides to using ECP. Take the time to learn the program and the program will address all the needs. **What problems is ECP solving and how is that benefiting you?** ECP allows for precise, and targeted and robust resident care. ECP provides a wide array of options that can be modified to meet our needs. Easy to access reports and history are two of the features I appreciate the most. ### 7. Love ECP; great eMAR and great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Tom K. | Executive Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about ECP?** It is easy to find what you need, and if you need help, someone can help you pretty much right away. It has a user-friendly platform that can be easily shown to team members. **What do you dislike about ECP?** I do not have any dislikes with ECP; everything has been going well. **What problems is ECP solving and how is that benefiting you?** Making documentation and charting as quick and easy, and thorough as possible. It is quick and easy for me to check in on residents in all my communities and keep track of our team members and their documentation and training. **Official Response from Autumn Kniseley:** > Tom, Thank you so much for your kind words. We love hearing about your positive experience with our customer support team. It's important that we are able to provide assistance and answer questions when needed. Not only is our in-house support team readily available, but we also have an ECP University and online Knowledge Base that offers an abundance of training resources. All of this allows us to educate and empower our customers to use the program with ease. Thanks again for your support! ### 8. Great software and great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Josh F. | Delivery Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2023 **What do you like best about ECP?** ECP just makes everything easier. It's literally saved us hundreds, if not thousands, of man hours over the years. Having all resident and employee information in one place is great. All the added features really set it apart. For instance, ECP has built-in continuing education courses that we can assign to employees. ECP is a must for any assisted living. **What do you dislike about ECP?** There are a few little quirks within the software. I could get into specifics but I don't think it'd make sense to non-users. However, there are work arounds available. But overall I think the software does what it's supposed to and does it well. **What problems is ECP solving and how is that benefiting you?** Many. Mainly it's a time saver for us. But more than that it helps to reduce med errors, it can nearly replace the need to file things because everything is stored in the cloud, it makes keeping track of tasks easier, it's great for billing purposes, it really does nearly everything you'd need or want it to do. Q ### 9. ECP keeps us Top in our industry **Rating:** 5.0/5.0 stars **Reviewed by:** LouAnn H. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about ECP?** Has all aspects of what our state requires and the documentation and ability to obtain any information at any time is invaluable. No more paper files to store away for years. **What do you dislike about ECP?** There is a LOT to learn and it's hard to learn every aspect for admins. but one call to ECP at no cost and the team can solve most anything. If they can't right away, they find out and get back to you in a decent time frame. **What problems is ECP solving and how is that benefiting you?** They have very good support and we can get quick, easy answers to our questions. They are always updating the system to make it more efficient and provide free training for anything new. Remaining in complaince with our State Regulators is made quite easy with all the features ECP offers. ### 10. Perfect for what we need! **Rating:** 5.0/5.0 stars **Reviewed by:** cristi W. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2024 **What do you like best about ECP?** Accurate documentation and scheduling of tasks. Easy for staff to use and I know that all tasks that are scheduled will be charted on. **What do you dislike about ECP?** Nothing! It has everything we need to accurately document and schedule cares and tasks. **What problems is ECP solving and how is that benefiting you?** Greatly reduces the time I spend on scheduling tasks for the staff and making sure they get documented. Also the billing portion has helped me tremendously already! ### 11. It was usable and got the job done but I wish there was a better program that I could have used **Rating:** 3.0/5.0 stars **Reviewed by:** Victoria J. | Stand- In & Body Double, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2023 **What do you like best about ECP?** Seemed fairly easy to learn the basics and teach myself how to use most of it. The main functions were easy to use. **What do you dislike about ECP?** It always seemed to be lagging or very slow to load. Some of the DSPs working under me would not use because they said it ran slow. It is integrated with our pharmacy which was great for new orders to be sent through into our MAR from them. But if I made changes to DC a med for example, that did not flow over back to them. Some parts were not intuative- to submit refills you had to hit a button in one area and then finish submitting it in another area which did not make sense and the second part was often missed so the refill was not completed. Seemed like it took too many clicks to get into anywhere- like a matrix or inception of too many windows. **What problems is ECP solving and how is that benefiting you?** It functions as our eMAR which is much much better than using the paper MARs by a landslide. It allows me to see the documentation in real time at each group home while I am remote and make any changes to the MAR immediately that result from new physician orders. ### 12. Amazing software for assisted living facilities **Rating:** 5.0/5.0 stars **Reviewed by:** Moore R. | Registered Nurse/CDE, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2023 **What do you like best about ECP?** We've been using ECP now for over a year. I cannot explain enough how much it has changed our work flows. Everything is so easy to use and intuitive. The price point is reasonable and customer service is out of this world! **What do you dislike about ECP?** The phone app can be a little behind in updating but still very handy for charting. I'm sure this is due to connectivity issues rather than the software/app itself **What problems is ECP solving and how is that benefiting you?** Our staff needed more accuracy and speed with documentation services and tasks. We went from writing everything to computer documentation which gives staff better use of their time ### 13. Increasing ECP functionalities **Rating:** 5.0/5.0 stars **Reviewed by:** Luana A. | Oil & Energy, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about ECP?** ECP performs its functions There are workarounds for any minor quirks. The mobile app is usefulit use some improvement in terms of updating speed. **What do you dislike about ECP?** ECP claims to be an all solution its myriad options and sometimes feel overwhelming. **What problems is ECP solving and how is that benefiting you?** ECP solves the problem of software by prioritizing user friendliness and ease of learning. It offers assistance whenever needed. This positively impacts my business by reducing the time and effort. ### 14. customer service is incredibly responsive **Rating:** 4.5/5.0 stars **Reviewed by:** Armando M. | Design Engineer, Civil Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about ECP?** Whenever I come across a problem theyre quick to assist and guide me through the steps to resolve it. **What do you dislike about ECP?** The support provided is helpful in solving these issues. Additionally, extensive training is required to avoid mistakes related to medication, treatment and documentation errors. **What problems is ECP solving and how is that benefiting you?** ECP is providing a platform thats easy for users to learn. Their accessible help resources ensure resolution of any issues or questions. ### 15. Extremely helpful with my issue pertaining to medication orders **Rating:** 5.0/5.0 stars **Reviewed by:** Tamara S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2023 **What do you like best about ECP?** Things are explained very clearly when calling for support. **What do you dislike about ECP?** The first call I made, I was on hold several minutes, then was transferred to leave a voicemail, after approximately 2 weeks, I called them back and was helped. **What problems is ECP solving and how is that benefiting you?** They were able to assist me with medication orders that when being new orders old orders were not dropping from the system as they should. ### 16. Poor interface capabilities and left in the dark. **Rating:** 1.5/5.0 stars **Reviewed by:** jacob r. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2023 **What do you like best about ECP?** When working properly- little effort needed. **What do you dislike about ECP?** Cost- charges to the pharmacy are way too high. Plus installation fee is unnecessary. Does not interface well and can never tell if it is actually running. **What problems is ECP solving and how is that benefiting you?** ECP is the interface between us and assisted living. Benefiting us in transferring the eMAR. **Official Response from Autumn Kniseley:** > Thank you for taking the time to share your concerns. We take all feedback seriously and are sorry to hear that you have experienced issues with the interfacing capabilities. At ECP, we strive to provide a seamless experience for our pharmacy partners. We would like to assure you that we are constantly working to improve our system and expand our interfacing capabilities for pharmacies. We value our partnership and would love to discuss your concerns further to ensure that we have a plan in place. Someone from our pharmacy team will be reaching out to you! ### 17. ECP is very user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Patti P. | Nurse Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2022 **What do you like best about ECP?** The most helpful tool on ECP is the training tab. When I started working with ECP, I used the training tab frequently. **What do you dislike about ECP?** Wish there was a feature where you could separate Memory Care from Assisted and Independent Living. **What problems is ECP solving and how is that benefiting you?** The ECP helpline has helped me with pharmacy issues that needed to be corrected. **Official Response from Autumn Kniseley:** > Hi Patti, Thank you for taking the time to leave your review. We are happy to hear that you found our training resources beneficial. It is important to us that all of our customers feel comfortable using the program to complete their daily duties. This is why we've developed ECP University and our new online Knowledge Base that include training guides, step-by-step tutorials, and webinars that are always available. In addition, our customer support team is accessible when you need them. We try to be proactive and provide assistance in any way possible. A representative will be reaching out to you shortly to discuss your request to separate the various buildings in your account. Thanks again! ### 18. Greatness **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2022 **What do you like best about ECP?** I like when the system gives me alerts when my staff are didn't do meds on time and less paper work **What do you dislike about ECP?** All in all, I enjoy the system. Its working well and right now I wouldn't change a thing. **What problems is ECP solving and how is that benefiting you?** Paper flow is less and if you need anything all you nee to do is pull it up in the system. **Official Response from Autumn Kniseley:** > Thank you for your review. We love to hear how our alerts help prevent missed items and medication errors. It's been a goal of ours to provide a solution to error-prone paper records. We've worked hard to equip ECP with all the tools you need to fully transition from previous systems. To know that you've had success with this process is amazing. Thanks again for your continued support! ### 19. Very user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy H. | Program Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2022 **What do you like best about ECP?** How easy it is to use and to check that everyone is doing what they are trained to do. **What do you dislike about ECP?** That DSP's can not access certain items and I have to come into work when changes are made because I can not access from my own computer at home. **What problems is ECP solving and how is that benefiting you?** They make improvements every day to make it user friendly. **Official Response from Autumn Kniseley:** > Hi Wendy, Thank you for your review. It is nice to know that you find ECP easy to use and that it's beneficial for you to have oversight on your staff. We understand the importance of utilizing user-friendly software that makes onboarding and training a breeze. This is why we have an abundance of resources such as our ECP University and online Knowledge base that provides users with training materials that are always available. Our customer support team is also available when needed. We are committed to providing you with the best experience possible. A representative will be reaching out to you shortly to discuss your concern regarding the various levels of access to your account. Thanks again for your feedback. ### 20. Why I would highly recommend ECP **Rating:** 5.0/5.0 stars **Reviewed by:** Denise C. | Director of Nursing, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2022 **What do you like best about ECP?** ECP has training videos that can be assigned to all staff. These videos are very informative and help staff learn how ECP can be utilized properly. **What do you dislike about ECP?** That a fillable form cannot be created and assigned to employees individually. **What problems is ECP solving and how is that benefiting you?** ECP helps keep employees accountable for their work. This benefits me by allowing my focus to be on the residents. **Official Response from Autumn Kniseley:** > Hi Denise, Thank you for your feedback. We love to hear how our training videos have been helpful in educating your team on ECP. In addition to the videos in our ECP University, we have a new online Knowledge Base that includes other resources such as training guides and webinars. These resources are always available to users so they can learn at their own pace when it's convenient for them. We also offer one-on-one support to assist with specific questions that arise. A representative will be in contact with you shortly to discuss employee reports further. Thanks again! ### 21. Love all the features, makes my life as an owner of 4 group homes much easier!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Sara I. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2022 **What do you like best about ECP?** ISP, incident reports, daily tasks and EMAR. The phone app, allows me access from anywhere. **What do you dislike about ECP?** I really do not dislike anything. ECP IS GREAT! **What problems is ECP solving and how is that benefiting you?** It provides me with an opportunity to document following DHS requirements. Also, a lot of features are customizable. **Official Response from Autumn Kniseley:** > Thank you so much for taking the time to leave us a 5-star review. We're happy to hear that you love ECP and all the features offered. Templates in ECP are custom-tailored to states and license types, making it easy to comply with regulations without breaking a sweat. Again, thank you for the raving review. ### 22. more organized **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2022 **What do you like best about ECP?** Being able to order medication right away, getting an answering machine. **What do you dislike about ECP?** Not being able to make a shortcut on who needs to see notifications, you have to search for each staff involved, and this takes time. **What problems is ECP solving and how is that benefiting you?** I wasn't aware of any problems; I do like getting notifications when there an issue to be addressed. **Official Response from Autumn Kniseley:** > Thank you for taking the time to leave your review. We appreciate hearing how you enjoy having the capability of ordering medications right away. Having a direct pharmacy interface allows customers to communicate directly with their pharmacies, right in ECP. This makes ordering and reviewing medications a quick and simple process. If you have questions or concerns, please make sure to contact our customer support team and they will be happy to assist. We also have an abundance of resources, such as our ECP University and online Knowledge Base that include training guides, in-depth tutorials, and webinars which are always available to you. Thanks again! ### 23. ECP is intuitive once you learn the basics of its functions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2022 **What do you like best about ECP?** Pharmacy entered medication orders, and we just check the order in **What do you dislike about ECP?** we are building a new assessment tool and are told items from old platform cannot be removed **What problems is ECP solving and how is that benefiting you?** "Oddities" that seem to pop up or community gets someone/something confused and if I can't figure it out ECP support is helpful **Official Response from Autumn Kniseley:** > Thank you for taking the time to leave a review. We're glad to hear that you've had a positive experience with our customer support team! ECP syncs with your pharmacy so that med orders and updates flow into the eMAR automatically. Our powerful pharmacy check-in tool lets you ensure med details are accurate, add med pass notes, set up re-order preferences, and communicate with the pharmacy. We sincerely appreciate your feedback as we continue to prioritize improvements. Please continue to reach out to our support team as questions arise. ### 24. I have worked with many EHR systems, by far like ECP the best **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua O. | Regional Director of Nursing, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2022 **What do you like best about ECP?** The customer service, the functionality and the ease of user access. **What do you dislike about ECP?** I dont have any particular grievances at this time, i feel like any issues i have had have been readily addressed and improved. **Recommendations to others considering ECP:** Try it, it blows other EHR's out of the water. **What problems is ECP solving and how is that benefiting you?** Working on creating physician notification within the EHR, particularly filling out missed medication forms etc. **Official Response from Autumn Kniseley:** > Hi Joshua, Thanks for taking a moment to leave us a review. We strive to provide the leading, easiest-to-use software, and it's always great to hear when current customers recognize that. If you ever have any questions, please feel free to reach out to our dedicated 24/7 support team or utilize any of the ECP help tools available. ### 25. Software is user friendly and the tech support is awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Barb H. | Program Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2022 **What do you like best about ECP?** I love the tech support. They are helpful and quick to respond. **What do you dislike about ECP?** The training I rec'd was not helpful, the person went to fast and was unable to answer questions specific to my company needs **Recommendations to others considering ECP:** Do extensive training with staff before implimentation. **What problems is ECP solving and how is that benefiting you?** More accurate med count **Official Response from Autumn Kniseley:** > Thank you for taking the time to leave a review. We're glad to hear that you enjoy ECP's user-friendly design and that you've had a positive experience with our customer support team! We're sorry that your training experience was anything less than our best. We will take this feedback back to the implementation team and have them follow up for additional training. We encourage reaching out to our dedicated support team to help improve your experience. The team is available 24/7, 365, and is happy to answer your pressing questions. Thanks again for your feedback. ### 26. ECP rocks **Rating:** 5.0/5.0 stars **Reviewed by:** sierra s. | coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2021 **What do you like best about ECP?** User friendly, quick charting, easy communication between staff, helpful customer service! I love how easy it is to pass meds, file incident reports, and add in appointment reminders for my staff. very very pleased **What do you dislike about ECP?** i cannot complain about anything. Honestly everything is very user friendly and if i ever run into an issue the customer service is very fast in responding and walks you through the steps of how to resolve the issue **Recommendations to others considering ECP:** watch the videos / ask questions **What problems is ECP solving and how is that benefiting you?** communication is a huge thing that ECP has helped with. sometimes with staff swiches we dont have enough time to get everything out but we make sure to add it to ecp privately or group ### 27. Innovative **Rating:** 5.0/5.0 stars **Reviewed by:** Kellyna M. | Program Director, Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2022 **What do you like best about ECP?** User friendly, easy to teach others, help section. **What do you dislike about ECP?** That as a Program Director, I cannot out "Notes" when I pass meds, but the positions below me have the ability to do that. **What problems is ECP solving and how is that benefiting you?** Medication errors, treatment errors, documentation error are all down. **Official Response from Autumn Kniseley:** > Hi Kellyna, Thanks for taking the time to leave us a review on G2! We strive to make our software as easy to use as possible, which allows for simple training and seamless implementation. I am excited to say that our development team plans to release an update this Wednesday that will allow you to add notes when passing meds. Our team is also building out additional reporting features to include medication, treatment, and documentation errors, allowing for more visibility on patterns and trends that may be occurring. You can look forward to this being in a release soon. We encourage all feedback as our software is built around our customer's needs. We evaluate all feedback and suggestions which may impact the features for potential future releases. ### 28. Colleen Welltopia Pharmacy **Rating:** 5.0/5.0 stars **Reviewed by:** Colleen L. | Lead Pharmacy Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2022 **What do you like best about ECP?** Everyone is so friendly and always so helpful. **What do you dislike about ECP?** Nothing really. I was talking with a trainee and her trainer was so kind to her and us. **Recommendations to others considering ECP:** Once you are all setup, it is very user friendly. **What problems is ECP solving and how is that benefiting you?** Transfering information from our Pharmacy computer. The benefits are that the home can see when I received a new or change order for their clients. **Official Response from Autumn Kniseley:** > Hi Colleen, Thank you for your review. We appreciate your kind words and are thrilled to hear you've had such a positive experience working with our team. We feel very fortunate to have such a kind and knowledgeable group here at ECP. Not only is our in-house customer support team well versed in ECP, but they also have extensive experience in assisted living. We feel this gives us an upper hand in understanding our customers' needs and proving proper assistance. Thanks for choosing ECP! ### 29. ECP has been absolutely wonderful to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica H. | Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2021 **What do you like best about ECP?** ECP has been wonderful to work with over the last year. Any additional assistance I have needed they have provided. I like that they are continuously offering additional training courses as well. **What do you dislike about ECP?** There is not anything that I have found that I dislike about ECP at this time. **Recommendations to others considering ECP:** Definitely the way to go! **What problems is ECP solving and how is that benefiting you?** ECP keeps my staff on track with everything they need to do and know. Everything I need is all wrapped up in one simple system. **Official Response from Autumn Kniseley:** > Thanks for leaving a review! We are pleased to hear that you and your staff enjoy working with our team and the simplicity of ECP. We are continuously enhancing tools to ensure our customers are successful, including our revamped ECP University training videos, a new online self-guided Knowledge Base, weekly webinars, and not to mention our dedicated 24/7 support team. Thanks again! ### 30. customer service is excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2022 **What do you like best about ECP?** Ease of use. Much more user friends than other EMR's. **What do you dislike about ECP?** It takes a little time to get used to the platform, however this is to be expected. **What problems is ECP solving and how is that benefiting you?** There are a lot of options within the system. The options are endless! ### 31. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Beth P. | Resident Services Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2021 **What do you like best about ECP?** When the program cannot do something or has a glitch, the support team takes the time to listen and understand and then either fixes the problem or updates the software to do what we need it to do. **What do you dislike about ECP?** Many bizarre glitches occur regularly. They are easy to resolve by refreshing but can be annoying at times. **What problems is ECP solving and how is that benefiting you?** ECP saves us time which in time saves us money. ECP has also helped us cut down on the number of medication errors. ### 32. Robust Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Alex D. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2021 **What do you like best about ECP?** The platform encompasses the vast majority of the tasks, care, and medication tracking that we perform. A particularly nice feature is the summary screen where pictures of the residents can be added with customizable icon to quicky indicate important information about that resident. We use them to indicate hospice, wander risk, diabetic, fall risk, etc. **What do you dislike about ECP?** Some features and reports are cumbersome. **What problems is ECP solving and how is that benefiting you?** We use ECP for all medical charting in our facility. ### 33. Excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2022 **What do you like best about ECP?** The fast and effective service. The fact I can call and speak to actually person is the best! **What do you dislike about ECP?** There's not much I can say I dislike. If anything I would say the training videos **What problems is ECP solving and how is that benefiting you?** The way we are able to use ecp on all our devices **Official Response from Autumn Kniseley:** > Thank you for taking the time to leave a review. Our dedicated Support team is available 24/7, 365, and is happy to answer your pressing questions. They are not only well-versed in ECP, but many also have extensive experience in assisted living. We are excited to let you know that we are in the process of completely updating all of our training videos so they can show you the best ways to use ECP! Keep an eye out for that future update and additional resources to ensure successful training. We appreciate and consider all feedback as ECP is built with our customers in mind. Thanks again! ### 34. User friendly easy to learn help available **Rating:** 5.0/5.0 stars **Reviewed by:** Helen B. | R, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2021 **What do you like best about ECP?** Easy to get around in Very user friendly staff always resolves my issues its a good learning experience **What do you dislike about ECP?** Help unavailable except during business hours **What problems is ECP solving and how is that benefiting you?** Everything we need at our facility love it that help is available Learning is made easy Staff is patient **Official Response from Autumn Kniseley:** > Thank you for taking the time to leave a review. ECP is built around our users' needs and doesn't require a technical background, making it user-friendly. I am excited to tell you that our support team is available 24/7 and is always happy to take your call. Just call the regular support line and follow the available prompts. Thanks again for your feedback! ### 35. Had issue with pharmacy dispence showing up in pharmacy check in **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2021 **What do you like best about ECP?** It keeps me on track of all my residents meds **What do you dislike about ECP?** I don't dislike anything about ecp it is a great system **What problems is ECP solving and how is that benefiting you?** The correct meds given at correct times the benefits are the meds are right there along with the picture of client so no mistake **Official Response from Autumn Kniseley:** > Thank you for leaving a review based on the support inquiry you had. We are glad we were able to address your question on the pharmacy check-in and are happy you appreciate the fluidity of our settings to work with managing the inventory. Having a direct connection with your pharmacy increases order accuracy and reduces medication errors. With a simple review, meds flow from the pharmacy check-in to the med pass and MAR, keeping records precise and consistent. ### 36. Support for assisted living documentation all employees read. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2021 **What do you like best about ECP?** It's very easy to use and easily documented about all residents and easily read and documented that each employee is keeping up with the information provided. **What do you dislike about ECP?** Only down side is when it won't give you access and let you read check off and continue through especially when your in a rush. **What problems is ECP solving and how is that benefiting you?** I couldn't get it to let me check them off or move to the different sections. She helped me clean up my site and update goggle chrome. Very helpful navigating the system ### 37. Medical Services Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2021 **What do you like best about ECP?** This whole program is set up to be very easy and "dumb proof" is what I like to say. Customer service is out of this world! Great job ECP! **What do you dislike about ECP?** I only have been using ECP for about a week. No dislikes to report at this time. **Recommendations to others considering ECP:** Use it! Customer service will guide you through anything that you may have difficulty with. **What problems is ECP solving and how is that benefiting you?** We are getting rid of the old-school era of documenting with pen and paper. This new setup will make things so much easier at the agency I work for. ### 38. Great customer service. Very patient and listens to you. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about ECP?** Ashley was very easy to talk to and listened to my issues. **What do you dislike about ECP?** I haven't really found anything I dislike as I am new to ECP and have a lot to learn yet. **Recommendations to others considering ECP:** Be patient it will get easier as you learn. **What problems is ECP solving and how is that benefiting you?** It helps to keep all medications for each resident neat and organized and allows for more than maintaining medicines organized. ### 39. User Friendly Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Damon F. | Executive Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2021 **What do you like best about ECP?** ECP is easy to use, basically point and click, clearly labeled as to what options are. There is a perfect amount of help features, including customer service via web or phone. I can store all my information within ECP that I need. I can also access all of the homes within our company from one location. **What do you dislike about ECP?** The backup process is complex, not very easy to access. I am never sure if I have completed it correctly. **What problems is ECP solving and how is that benefiting you?** The most considerable resolve we experience was a reduction in medication errors from doing MARs on paper. The alert options also keep staff on track for when items are due. The other resolve has incident reports electronically to see patterns and frequency without digging through paper records. **Official Response from Autumn Kniseley:** > Hi Damon, Thank you so much for leaving a review. ECP is built around our customers needs, and we are always interested in feedback! I'm glad to hear that you and Carly, our Director of Quality Improvement, were able to speak and that the upcoming improvements will eliminate any concerns you had. Thank you again! ### 40. AMAZING CUSTOMER SERVICE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2021 **What do you like best about ECP?** I emailed ECP for some help on doing med count. Ann Wiese responded and gave me help she also gave me her direct number to call. I had to call with a question and she did amazing answering all my questions **What do you dislike about ECP?** everything was amazing no issues.thank you **Recommendations to others considering ECP:** take your time and ask for help **What problems is ECP solving and how is that benefiting you?** how to add narc count ### 41. Always friendly and quick to respond when help is needed **Rating:** 5.0/5.0 stars **Reviewed by:** Alex N. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2021 **What do you like best about ECP?** How fast and efficient they are in solving any issues that arrise **What do you dislike about ECP?** I have no dislikes of the software yet. I can update in the future if I have any **What problems is ECP solving and how is that benefiting you?** We are a long term care pharmacy and use it to provide more efficient service to our clients ### 42. Colorful detailed EMAR **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2021 **What do you like best about ECP?** You can view past and future med passes. So much information available. **What do you dislike about ECP?** It is very detailed. A lot of windows to open to input one item. Unsure of not working correctly. Fewer windows to open to enter one order. Able to see what window you are in a while entering items. **Recommendations to others considering ECP:** Learn it well before putting it into use. **What problems is ECP solving and how is that benefiting you?** Tracking of items. Default questions are excellent.DO not know about finances. **Official Response from Autumn Kniseley:** > Thank you for taking the time to leave your review. We are happy to hear that you find ECP helpful in viewing necessary information, including previous and future med passes. We want to be able to provide our customers with a clear overview of what goes on throughout each shift. If you have questions or concerns while working with the program, please make sure to contact our customer support team and they will be happy to assist. Thanks again! ### 43. Prefer over PCC **Rating:** 5.0/5.0 stars **Reviewed by:** Megan J. | Director of Health Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2021 **What do you like best about ECP?** ECP is built for Assisted Living. I love that it is a smaller company and when we need something I literally get a response in 2 minutes from someone. The platform is so easy to use I don't have to spend much time training any body. **What do you dislike about ECP?** Every time I find a downside I just email ECP and they fix it or walk me through a work around and get it on their list to resolve permanently. If they can't resolve it permanently they walk me through why and it's usually best for everyone. **What problems is ECP solving and how is that benefiting you?** I use ECP for assessments in every state, incident reports, investigations, med charting, care charting and everything. It gives us solutions to remain in compliance in each state in an easy, simple to use way. **Official Response from Cale Guin:** > Thank you for your positive review. We value and encourage all feedback as our software is built around our customer's needs. We evaluate all feedback and suggestions which may impact the features for potential future releases. We understand how important regulatory compliance and streamlining documentation such as Care Plans are for our communities. State Compliant Care Plans have been a core component in ECP for over a decade. We have State and license specific templates including assessments and required reporting for states across the U.S.​​​​​​​ Thanks again for your review. ### 44. ECP Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2021 **What do you like best about ECP?** I like that the system is very comprehensive. Customers are able to effectively set up the system to meet there communities needs, its not an all or nothing platform. **What do you dislike about ECP?** The ablility to be notified when a customer is reaching out with questions. **What problems is ECP solving and how is that benefiting you?** How to make the system as compliance driven as possible. We have realized that having the information web based accessable saves time. ### 45. ECP has been very available based on my schedule and very supportive to all of my needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2021 **What do you like best about ECP?** The representative that I have been working with (Ashley) is very knowledgeable. She is very down-to-earth, professional and patient. This makes it very easy for me to ask questions without feeling intimidated. **What do you dislike about ECP?** N/A. Presently, I am still learning the system. **Recommendations to others considering ECP:** It is a very user friendly **What problems is ECP solving and how is that benefiting you?** Staff communication has improved. Tracking completed tasks has improved. ### 46. Easy to understand. great guidance. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2021 **What do you like best about ECP?** It was an interactive training with review of information after each section **What do you dislike about ECP?** I liked this training very much. Nothing I would change **What problems is ECP solving and how is that benefiting you?** It allows me to carry out m documentation tasks for my clients ### 47. Great Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Crystal L. | Director of Training and Compliance, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2021 **What do you like best about ECP?** Ease of use for staff and the ability to log in from where ever I am to utilize the program. It is amazing to be able to help those at other communities when I am at home or from my office. **What do you dislike about ECP?** Admin functions are sometimes confusing, but are the Customer Support is AMAZING! **What problems is ECP solving and how is that benefiting you?** We are able to have an Emar and resident charting all in one place. ECP has taken over multiple functions and put them all in one place. ### 48. EXCEPTIONAL PROGRAM CONTENT **Rating:** 5.0/5.0 stars **Reviewed by:** Jackie K. | CLIENT RELATIONS, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2021 **What do you like best about ECP?** I LIKE HOW DIFFERNT AREAS OF THE PROGRAM WORK TOGETHER TO GET A COMLETE PICTURE OF YOUR WORK FLOW AND RESIDENT CARE. **What do you dislike about ECP?** I THINK ECP NEEDS TO BE IN CONTACT MORE WITH FACILITIES TO KNOW WHEN THERE IS TURN OVER SO SOME POSSIBLE TRAINING OR ADVICE CAN BE GIVEN **What problems is ECP solving and how is that benefiting you?** OUR CUSTOMERS ARE ABLE TO SEE IF WE HAVE RECEIVED PRESCRIPTION WITHOUT HAVING TO CALL US ALLTHE TIME. DUE TO THE REAL TIME ENTRY. THIS SPECIFIC PIECE SAVE OUR CUSTOMERS TIME AND OUR EMPLOYEES TIEM ANSWERING THOSE CALLS. **Official Response from Autumn Kniseley:** > Thank you for taking the time to leave a review. Our real-time, hands-off interface makes it easy to automatically send medication & resident updates from your pharmacy’s system, resulting in a complete, seamless workflow. We are also happy to hear that ECP has supported your customers and staff to be more time efficient. ### 49. Easy to use system and great support team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2021 **What do you like best about ECP?** ECP has a great design. Areas are labeled appropriately that make sense to the user. They notify of upcoming updates and seem to really take user feedback into account when making enhancements. **What do you dislike about ECP?** Nothing that I can think of at this time. **Recommendations to others considering ECP:** All of the support representatives I've been in communication with have been great. **What problems is ECP solving and how is that benefiting you?** It's a great EMAR program and we've added some of the additional features offered. **Official Response from Autumn Kniseley:** > Thank you for leaving such a kind review. As the preferred Assisted Living software, we are happy to hear that our efforts to keep our customers informed are well noticed. Our software is built around our customer's needs, so we value and encourage any feedback that will help you, your staff, and the residents you care for. Please don't hesitate to reach out to us at 262-684-5600 x1 with any suggestions to enhance your ECP experience further. ### 50. Maggie at ECP is an amazing partner for all pharmacy integration transitions. **Rating:** 5.0/5.0 stars **Reviewed by:** Chase D. | Pharmacist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2021 **What do you like best about ECP?** Maggie is there to walk you through every step of the way. She takes the time to ensure all needs are met, from both the facility and pharmacy side. **What do you dislike about ECP?** There is nothing to dislike! I have never had a bad experience working with ECP and value their continued partnership. **Recommendations to others considering ECP:** I recommend to use! **What problems is ECP solving and how is that benefiting you?** ECP has helped us transition new facilities while ensuring their MARs transfer seamlessly. **Official Response from Cale Guin:** > Thank you for the gleaming review. We are happy to hear that you are enjoying our software and are proud to be a partner with your exceptional company. ## ECP Discussions - [What is the use of Ecp?](https://www.g2.com/discussions/what-is-the-use-of-ecp) - 1 comment - [How do I log into ECP?](https://www.g2.com/discussions/how-do-i-log-into-ecp) - 2 comments - [What is a ECP system?](https://www.g2.com/discussions/what-is-a-ecp-system) - 1 comment - [View ECP pricing details and edition comparison](https://www.g2.com/products/ecp-ecp/reviews?open_modal_url=%2Fproducts%2Fecp-ecp%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fecp-ecp%252Freviews%26source%3Dsticky_header_pin§ion=pricing&secure%5Bexpires_at%5D=2026-06-20+23%3A47%3A38+-0500&secure%5Bsession_id%5D=460266af-3ce7-4502-a209-782aeedea609&secure%5Btoken%5D=da94feeb6aab714c297056ab7700ab1c7494574134e5ceecdb2cd14fd29b6f16&format=llm_user) ## ECP Features **Clinical Workflow Management** - Multiple Medical Provider Access - Ancillary Care Provider Access - Meaningful Use Reporting - Clinical Documentation **Medication Management - eMAR** - Real-Time Medication Administration Recording - PRN (As Needed) MedicationTracking - Refusal and Side Effect Documentation **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management **Safety and Compliance - eMAR** - Audit Trails and Compliance Logs - AI Risk Detection - Controlled Drugs Tracking - Barcode Scanning - Alerts **Agentic AI - EHR** - Autonomous Task Execution **Integration - eMAR** - Mobile Access - Facility Management - Reporting and Analytics - Pharmacy Management Integration ## Top ECP Alternatives - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (895 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (485 reviews) - [ModMed](https://www.g2.com/products/modmed/reviews) - 4.6/5.0 (357 reviews)