--- title: eClinicalWorks Reviews meta_title: 'eClinicalWorks Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 158 reviews by the users' company size, role or industry to find out how eClinicalWorks works for a business like yours. aggregate_rating: rating_value: 3.7 review_count: 158 scale: '5' date_modified: '2026-07-19' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # eClinicalWorks Reviews **Vendor:** eClinicalWorks **Category:** [EHR Software](https://www.g2.com/categories/ehr) **Average Rating:** 3.7/5.0 **Total Reviews:** 158 ## About eClinicalWorks eClinicalWorks® (eCW), a leading healthcare IT company, provides innovative software solutions to healthcare providers of all types, including health centers, ASCs, urgent care, and more. eCW has been a trusted partner in the healthcare industry since 1999, with over 180,000 physicians and more than one million medical professionals using their solutions. eCW EMR is a comprehensive, secure, scalable, intelligent cloud solution that allows providers to access their data from anywhere at any time. It features cutting-edge technology that help you develop processes and strategies to improve office efficiencies. These “AI assistants” include PRISMA, a health information search engine that brings together patient records from a variety of healthcare systems; Scribe, an automated documentation tool that saves time and enhances accuracy; and Eva, a virtual assistant that gives providers access to patient histories, health records, and scheduling at the point of care. These features streamline workflows and automate administrative tasks so providers can focus more on patient care. eCW RCM and billing services allow healthcare providers to streamline billing processes and improve their bottom line. Whether providers manage their billing in-house or outsource it to eCW, they can be assured of high-quality services and achieve up to a 98% or higher first-pass acceptance rate. The in-office billing solutions provide increased control over the billing process, improved accuracy and efficiency, and reduced costs associated with outsourcing. Providers can also automate their billing solutions using bots, which can help reduce administrative burdens and improve accuracy. For providers who prefer to outsource their billing, eCW services provide experienced billing professionals who use the latest technology and best practices to ensure timely and accurate billing while providing comprehensive reporting and analytics to help providers manage their revenue cycle. eCW offers patient engagement tools that benefit front office staff and healthcare providers. For front office staff, online check-in and online appointment booking tools can significantly reduce administrative burdens and improve patient satisfaction. For healthcare providers, tools such as Patient Portal, Messenger, healow Pay, and telehealth can improve care coordination, enhance the patient experience, and provide virtual care options. With the rise of Value-Based Care, the healthcare industry has shifted its focus from quantity to quality of care. Providers are now incentivized to deliver high-quality care that produces positive patient outcomes rather than focusing on more services. This shift has also created new challenges, particularly in care coordination, coding, and population health management. eCW bridges these gaps by offering tools including HEDIS, Chronic Care Management, Transition Care Management, Care Plan Oversight, and Remote Patient Monitoring, enabling providers to better manage patient populations, and improve care coordination. These tools help providers deliver high-quality care that meets the needs of both patients, providers, and payers, positioning them for success in the Value-Based Care landscape. eCW offers a comprehensive suite of healthcare IT solutions that help providers deliver high-quality care while improving practice efficiency and revenue cycle management. ## eClinicalWorks Pros & Cons **What users like:** - Users appreciate the **ease of use** of eClinicalWorks, finding it user-friendly and efficient for their needs. (2 reviews) - Users appreciate the **easy-to-use interface** of eClinicalWorks, enhancing workflow and focus with helpful features. (2 reviews) - Users appreciate the **easy accessibility** of eClinicalWorks, enhancing focus and efficiency in small businesses. (1 reviews) - Users value the **efficient appointment scheduling** with eClinicalWorks, keeping all medical documents updated and accessible. (1 reviews) - Users appreciate the **booking ease** of eClinicalWorks, ensuring seamless appointment scheduling and up-to-date documents. (1 reviews) - Comprehensive Features (1 reviews) - Users find the **document management** in eClinicalWorks effective for keeping patient records organized and accessible. (1 reviews) - Easy Integrations (1 reviews) - Implementation Ease (1 reviews) - Intuitive (1 reviews) **What users dislike:** - Users find the **slow loading times** of eClinicalWorks frustrating, impacting productivity and overall experience during multitasking. (2 reviews) - Users experience **slow performance** with eClinicalWorks, often facing lags and frequent automatic logouts while multitasking. (2 reviews) - Users experience **system instability** with eClinicalWorks, facing lag and automatic logouts that hinder multitasking efficiency. (2 reviews) - Users often face **technical issues** with eClinicalWorks, experiencing lagging, automatic logouts, and inefficient updates. (2 reviews) - Users often face **login issues** , including automatic logouts and frustrating lag times affecting their workflow. (1 reviews) - Not User-Friendly (1 reviews) - Update Issues (1 reviews) ## eClinicalWorks Reviews ### 1. Practice Manager **Rating:** 1.5/5.0 stars **Reviewed by:** Anna P. | Practice Administrator, Medical Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2016 **What do you like best about eClinicalWorks?** ease of accessing patient records calendar view user friendly progress notes and side bar has many useful information **What do you dislike about eClinicalWorks?** poor customer service system down a lot system errors and many glitches a lot of clicking to get to a particular document, or result many settings don't make sense to users not web based **Recommendations to others considering eClinicalWorks:** don't sign up **What problems is eClinicalWorks solving and how is that benefiting you?** trying to be entirely paperless however due to system's lack; not able to completely achieve this even after 3 years of using this emr system ### 2. Decent EHR software but hard to support **Rating:** 2.0/5.0 stars **Reviewed by:** Eric C. | Systems Administrator II, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2015 **What do you like best about eClinicalWorks?** Software is easy to use. Large buttons for ease of use. Non technical users can still figure out the program. Ease of use from front desk scheduling to physicians notes. Telephone encounters and fax integration are nice features. **What do you dislike about eClinicalWorks?** Support for this software is absolutely horrible. The software is not something that you can work on yourself. This is from a IT professional standpoint. Calling support and reporting a "high priority" issue results in a 1-3 day call back. Must report as "critical/system down" issue to get emergency service. Support will connect to your computer and fix, which is nice, however their timeline is horrible. **Recommendations to others considering eClinicalWorks:** Check out some of the other EMR/EHR software choices. Look for ones with better support **What problems is eClinicalWorks solving and how is that benefiting you?** EMR system Easy to use ### 3. eClinicalWorks Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2016 **What do you like best about eClinicalWorks?** It was very easy to look up past and present information on clients. **What do you dislike about eClinicalWorks?** It was a little difficult to add photos to each clients profile. **What problems is eClinicalWorks solving and how is that benefiting you?** Helping to solve skin problems on clients; The benefits are looking up past information inputted into eClinicalWorks for future appointments. ### 4. eClinicalWorks experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2016 **What do you like best about eClinicalWorks?** Largest cloud EHR in US. Ease of submitting data to the RHIO **What do you dislike about eClinicalWorks?** Having to explain how to follow CDA/HL7 standards **What problems is eClinicalWorks solving and how is that benefiting you?** Gathering more clinical information and supplying it to the physicians. one stop for physicians to track health records. ### 5. Prior experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2016 **What do you like best about eClinicalWorks?** Used it in past and working on trial now from SRS. Great integration of billing and EMR. **What do you dislike about eClinicalWorks?** Customer service puts small issues on back burner but they may be big to us. **Recommendations to others considering eClinicalWorks:** None. This should be the standard. **What problems is eClinicalWorks solving and how is that benefiting you?** EMR services and billing all through the same application. Makes patient visit recording very easy. ### 6. so great to have everything electronically **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2016 **What do you like best about eClinicalWorks?** Everything is all right there, no paper charts for my practice **What do you dislike about eClinicalWorks?** there are a lot of different functions - some are hard to navigate **What problems is eClinicalWorks solving and how is that benefiting you?** this is great as we are just going paperless - everything is here and we can put in the proper areas ### 7. Best Clinical System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2016 **What do you like best about eClinicalWorks?** System is very efficient, easy to use. Very simple to learn, easy access for receptionists, medical assistants, doctors and nurses. Also patient access for online medical appointments and/or messages from doctors. **What do you dislike about eClinicalWorks?** System crashes Or will be down for a long period of time. **What problems is eClinicalWorks solving and how is that benefiting you?** Easier and faster to access patient documents records & appointments. ### 8. Eclinical **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2016 **What do you like best about eClinicalWorks?** The software is extremely user friendly once you get used to it. It's great for dr offices because it has simple features such as call reminders for patients. **What do you dislike about eClinicalWorks?** Ledger accounts are somewhat difficult to understand. **What problems is eClinicalWorks solving and how is that benefiting you?** There is always room for Improvement. If your internet is slow for any reason it negatively impacts your Eclinical response time. ## eClinicalWorks Discussions - [What is eClinicalWorks used for?](https://www.g2.com/discussions/what-is-eclinicalworks-used-for) - [ECW latest update](https://www.g2.com/discussions/ecw-latest-update) - 1 upvote - [office administrator](https://www.g2.com/discussions/32297-office-administrator) - 1 upvote - [View eClinicalWorks pricing details and edition comparison](https://www.g2.com/products/eclinicalworks/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+17%3A15%3A54+-0500&secure%5Bsession_id%5D=1f178d1d-47bf-468b-a357-44ffc020dd40&secure%5Btoken%5D=762604810cffd090eb6c98ae04349c0be17c0650e859f2a036cb6c38b36ebf3b&format=llm_user) ## eClinicalWorks Integrations - [Artera](https://www.g2.com/products/artera/reviews) - [Azara DRVS](https://www.g2.com/products/azara-drvs/reviews) - [Navina](https://www.g2.com/products/navina/reviews) - [Unite Us](https://www.g2.com/products/unite-us/reviews) ## eClinicalWorks Features **Data Management** - Knowledge Share - Population Health Management - Data aggregator - Population Health Management - Predictive Patient Analysis - Population Health Management **Clinical Workflow Management** - Multiple Medical Provider Access - Ancillary Care Provider Access - Meaningful Use Reporting - Clinical Documentation **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications **Operations Management** - Administrative Processes - Back Office Processes - Workflow Coordination - Practice Specialty Support **Care Management** - Patient Engagement - Population Health Management - Disease Risk Management - Population Health Management - Health Care Planning - Population Health Management **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Added Efficiencies** - Integration with EHRs - Compliance - Integration with Billing Software - Patient Information Management **Generative AI** - AI Text Summarization **Agentic AI - EHR** - Autonomous Task Execution **Agentic AI - Population Health Management** - Autonomous Task Execution ## Top eClinicalWorks Alternatives - [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) - 4.1/5.0 (255 reviews) - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (896 reviews) - [Cerner](https://www.g2.com/products/cerner/reviews) - 3.5/5.0 (224 reviews)