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Top Rated eClinicalWorks RCM Alternatives

eClinicalWorks RCM Reviews & Provider Details

eClinicalWorks RCM Overview

What is eClinicalWorks RCM?

eClinicalWorks offers the choice of a self-service Practice Management model that allows providers to handle their own billing, while the RCM Service model provides a complete end-to-end solution. With a 98% or higher first-pass acceptance rate, eClinicalWorks' RCM service ensures that claims are processed quickly and accurately, reducing the risk of denials and delays in payment. It provides comprehensive tools for reporting and analytics to monitor KPIs and real-time claim status updates.

eClinicalWorks RCM Details
Languages Supported
English
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Provider Description

eClinicalWorks Revenue Cycle Management (RCM) Services provides an alternative by allowing our staff of expert billers to handle back-office operations directly through the eClinicalWorks application, securely and accurately. Dashboards provide authorized users with transparency into the process and visibility into your practice’s financial performance in real time.


Seller Details
Year Founded
1999
HQ Location
Westborough, MA
Twitter
@eClinicalWorks
21,534 Twitter followers
LinkedIn® Page
www.linkedin.com
5,025 employees on LinkedIn®

Jessica M.
JM
Overview Provided by:

Recent eClinicalWorks RCM Reviews

Elizabeth R.
ER
Elizabeth R.Mid-Market (51-1000 emp.)
4.0 out of 5
"Lots of clicks"
The system is user friendly for both front end, providers and the back end. Information can be obtained in multiple ways.
TM
Tiffany M.Small-Business (50 or fewer emp.)
5.0 out of 5
"eCW Has a good interface and decent reporting"
eClinicalWorks has one of the better interfaces in comparison to other EMRs and RCM programs. Fairly intuitive and reporting is decent. We have bee...
Dhruvi G.
DG
Dhruvi G.Mid-Market (51-1000 emp.)
5.0 out of 5
"eClinicalWorks RCM"
This is very good insurance claim management software

eClinicalWorks RCM Media

eClinicalWorks RCM Demo - RCM Analytics
Billing Analytics dashboard
eClinicalWorks RCM Demo - Revenue Cycle Management Key Statistics
RCM Key Statistics
eClinicalWorks RCM Demo - Revenue Cycle Management Performance
RCM Performance
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Have you used eClinicalWorks RCM before?
Yes

Video Reviews

22 eClinicalWorks RCM Reviews

4.1 out of 5
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22 eClinicalWorks RCM Reviews
4.1 out of 5
22 eClinicalWorks RCM Reviews
4.1 out of 5
G2 reviews are authentic and verified.
TM
Administrator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about eClinicalWorks RCM?

eClinicalWorks has one of the better interfaces in comparison to other EMRs and RCM programs. Fairly intuitive and reporting is decent. We have been on eCW for over 10 years both for EMR & for RCM. We do not see a reason to change any time soon. It fits our needs both on a clinical side and for rCM purposes. Review collected by and hosted on G2.com.

What do you dislike about eClinicalWorks RCM?

Reporting can be hit and miss. However, once you get to know their EBO reporting system it gets a lot easier. I will say that they have gotten a lot better over the years. We have figured it out and have set reports that we run monthly and quarterly for RCM. I strongly suggest that new users get a set EBO report training from eCW. Also, if you need a specific report that they don't offer, you can have one custom built by eCW but it can be spendy to do so. Review collected by and hosted on G2.com.

What problems is eClinicalWorks RCM solving and how is that benefiting you?

We don't have any current issues with eCW. However, when we do, we can easily chat online to find answers or we can open a ticket with them to fix the issue. No current concerns. We have had issues with upgrades in the past, but since moving to cloud-based it seems to have gotten better. We also are unsure about how it will go when they move to 100% web-based platform vs. having the option to be 'desktop' .exe based. We have users that use both and we have found that for our billing department the cloud-based platform is better. Review collected by and hosted on G2.com.

Rupesh S.
RS
Implementation Specialist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Rachel P.
RP
Medical Billing Specialist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about eClinicalWorks RCM?

ECW is a very easy to use program for our medical practice. I do the medical billing portion for our office and this software has been the easiest to use in my 15 years of medical billing. Also, ECW customer service is always very quick to get back to our office if we are having an issue. Review collected by and hosted on G2.com.

What do you dislike about eClinicalWorks RCM?

My only dislike is when we wanted to updated the "look" of our statements, it was quite the process. Review collected by and hosted on G2.com.

What problems is eClinicalWorks RCM solving and how is that benefiting you?

Our RCM has been great and we have not had any claims issues since we have been with ECW. Claims go out on time and we receive our claims payments quickly! Review collected by and hosted on G2.com.

Dhruvi G.
DG
Analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about eClinicalWorks RCM?

This is very good insurance claim management software Review collected by and hosted on G2.com.

What do you dislike about eClinicalWorks RCM?

The software is costly and gets messy with huge data Review collected by and hosted on G2.com.

What problems is eClinicalWorks RCM solving and how is that benefiting you?

Medical insurance writing management Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about eClinicalWorks RCM?

What I like best about eClinicalWorks RCM is the multiple features offered to users. First off, they have a 98% first-pass acceptance which is much higher than the average acceptance, and the workflow process is immaculate. The clearinghouse integration is composed of 6 levels, and claim adjudication runs in real-time. Review collected by and hosted on G2.com.

What do you dislike about eClinicalWorks RCM?

Although RCM is lower in fees than other competitors, the expense of the software itself is pretty expensive. They try to make up for it, though with a lower fee on a monthly cycle. Review collected by and hosted on G2.com.

Recommendations to others considering eClinicalWorks RCM:

They offer billing services at a rate of 2.9% of monthly collected revenue while other competitors are asking for around 5%, which makes this medical claims software more attractive compared to other choices, and it's just as efficient if not more than other options in the market. Review collected by and hosted on G2.com.

What problems is eClinicalWorks RCM solving and how is that benefiting you?

eClinicalWorks revenue cycle management features allow the practice to benefit from keeping strong visibility in the revenue cycle process. It enables us to filter through medical claims and process financial performance daily. They offer a variety of features, from real-time claim adjudication and a centralized work queue that makes the platform beneficial for all users. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about eClinicalWorks RCM?

It is complete software pack with great backend service. Review collected by and hosted on G2.com.

What do you dislike about eClinicalWorks RCM?

The software is bit expensive and lags with ample bound of the data. Review collected by and hosted on G2.com.

What problems is eClinicalWorks RCM solving and how is that benefiting you?

Insurance claim writing Review collected by and hosted on G2.com.

Elizabeth R.
ER
Director Of Billing
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about eClinicalWorks RCM?

The system is user friendly for both front end, providers and the back end. Information can be obtained in multiple ways. Review collected by and hosted on G2.com.

What do you dislike about eClinicalWorks RCM?

All of the clicks, and sometimes changes do not take Review collected by and hosted on G2.com.

What problems is eClinicalWorks RCM solving and how is that benefiting you?

The system is all encompassing and if you use all of the features you can really run a practice well Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about eClinicalWorks RCM?

RCM System flow corrections easily applied. Review collected by and hosted on G2.com.

What do you dislike about eClinicalWorks RCM?

Posting and reporting are slow and difficult to locate. Review collected by and hosted on G2.com.

What problems is eClinicalWorks RCM solving and how is that benefiting you?

Minimal benefit I am not certain eCW is keeping up with Rev Cycle trends. Review collected by and hosted on G2.com.

SALMAN M.
SM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about eClinicalWorks RCM?

It's an easy to use software to handle our practice Revenue with a minimum work force. Review collected by and hosted on G2.com.

What do you dislike about eClinicalWorks RCM?

They should improve and more work on reporting side and can pull the reports whatever we need. Review collected by and hosted on G2.com.

Recommendations to others considering eClinicalWorks RCM:

A comprehensive software which is very easy to use and manage you RCM. Review collected by and hosted on G2.com.

What problems is eClinicalWorks RCM solving and how is that benefiting you?

We have a problems to post the adjust and reversals on our payment posting side with old software which we have with eCW. Review collected by and hosted on G2.com.

Salman S.
SS
Billing Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about eClinicalWorks RCM?

Easy use and very fast

best way to get more and ecurate payment for your practice..I recommend it to use every one!! Review collected by and hosted on G2.com.

What do you dislike about eClinicalWorks RCM?

I didn't see that i mention about dislike.

Everything seems good Review collected by and hosted on G2.com.

What problems is eClinicalWorks RCM solving and how is that benefiting you?

Fast payment process and easy Billing method. Review collected by and hosted on G2.com.