Echo Labs Reviews & Provider Details

Echo Labs is perfect for any organization or archive looking to make their video content more accessible and searchable. Their platform is easy to use, and their ability to handle a large volume of content efficiently made a big difference for us. It’s a great solution for making video content more accessible and easier to search. Review collected by and hosted on G2.com.

We needed to improve accessibility for our video content, particularly for oral history interviews and YouTube videos, by adding captions and transcripts. Echo Labs stepped in and provided high-quality captions that were essential for making our content accessible to a broader audience, especially the deaf and hard-of-hearing community. On top of that, having transcripts available has made it so much easier for our users to search through the videos and locate specific topics. Review collected by and hosted on G2.com.

Echo Labs takes away the tedious hours spent capitlizating, punctuating, and self captioning videos that have very inaccurate automatically generated captions. The confusion and time was taken out of identifying speakers, music, sound effects, and Echo Labs was able to caption parts of the videos that would have been difficult otherwise. They also gave the option of downloading the videos with burned in captions or to download the SRT files if any changes need to be made. Review collected by and hosted on G2.com.

Give them a chance! They give you 6 hours of no strings captioning requests. More than enough time to see if they are the right fit for you. They also have a lot of example videos on their site that they use to display their accuracy. Review collected by and hosted on G2.com.

captioning has always been an important, but expensive, subject to consider for higher education. This team has figured out how to solve this problem in scale, with AI, with an intuitive interface, and at a faster rate. We have have submitted about 60+ hours of videos for captioning, and I have yet to find any issues or errors for it (spelling, grammar, punctuation, and time stamps are all excellent). We have a number deaf or hard of hearing users on this campus, and our role is to make sure they can access to their materials in an equal manner as their peers. When a user needs captions, we can very easily take the video (or youtube link), submit it to the site, and have 99% or more accurate captions generated within the day! (Proof of use with the platform linked here: https://drive.google.com/file/d/19yVqoW_q2wih9inPaHC-D5wProdBUpnZ/view?usp=sharing) Review collected by and hosted on G2.com.

Auto-transcription is as bad or worse than no transcription at all. Videos must be accurate and convey the same meaning for all users. Echo Labs provides accurate closed captioning so students can better understand online lecture material. Review collected by and hosted on G2.com.

As a public educational institution, we value all students and strive to provide accurate closed captioning for all of our lecture videos. We have tried other closed captioning options, and have found many services do not meet federal or state law requirements. Echo Labs provides the accuracy required by WCAG and ADA. Review collected by and hosted on G2.com.

Reach out and request a meeting with someone from the company--they're always willing to answer questions, help you understand the process, and get you started! Review collected by and hosted on G2.com.

I'm pleased to share our positive experience with Echo Labs this summer. We were offered the opportunity to particiate with Echo Labs in their Accessibility First Grant Program, which provided us with 500 hours of transcription services and the unique opportunity to offer feedback aimed at enhancing the platform for current and future users.

As an academic library, we handle a wide range of highly technical content and encounter various accents in our recorded material. Additionally, as our content is often recorded from live events such as presentations and talks, with background noise, audience chatter, and extreme differences in the recording quality. This all poses a significant challenge to our students and staff who work on transcription, even with the AI features available in tools like Adobe Premiere Pro, which still requires manual correction.

But the transcription platform from Echo Labs exceeded our expectations!

The accuracy of the transcriptions was exceptional, with a careful ear toward the complications of techinical jargon, audio quality, and accents. The turnaround time was impressive, which allowed us to direct student and staff attention to other high-priority projects. It wasn't unusual for us to spend multiple hours on a single video--Echo Labs was able to provide us with a transcript (in multiple document formats) and a video with burned-in captions in record time by comparison.

Our feedback regarding the platform was quickly integrated into their updates and pushed live--sometimes within mere hours! The team was highly receptive to any questions, concerns, or suggestions we had about the platform, privacy expectations of content submitted, and more.

The difference between Echo Labs and other platforms providing similar services is their level of accuracy. They recognized that in a post-Covid world, much more academic content than before is being provided as audio-visual material and that there was a gap in services that could handle making material accessible for use in an educational or classroom setting. Their focus on the academic sphere sets them above other transcription services, and has helped us to make our content more accessible and our processes more efficient.

I would highly recommend Echo Labs to anyone looking to have high-quality transcription of audio-visual material that contains technical or highly field-specific content. Review collected by and hosted on G2.com.

If you're considering Echo Labs for captioning services, it may be a useful option if you have a very small number of videos to submit. Their integration with platforms like Panopto can simplify the process for a limited volume of content. However, for larger organizations or institutions with significant captioning needs, I would recommend finding another provider. The disorganization in processing and the challenges we faced with meeting commitments indicate that Echo Labs may struggle to handle larger projects effectively. For those with substantial or time-sensitive captioning requirements, seeking a more reliable and experienced provider would likely be a better choice. Review collected by and hosted on G2.com.

Echo Labs aims to solve the problem of making video content accessible by providing captioning and transcription services which can benefit viewers who are Deaf, have hearing loss, or who do not have a quiet place to videw the videos. Review collected by and hosted on G2.com.

Test out the system with audio or video clips with poor quality and are hard to transcribe. Review collected by and hosted on G2.com.

At Colorado State University Archives and Special Collections, we often deal with poor-quality audio and video tapes. We tested several clips on Adobe Premiere Pro, Google Whisper, Konch (paid service), and Echo Labs. Only Echo Labs produced accurate results.

What we like Echo Labs most is that it not only transcribes audio but also analyzes images. For many interviews, speakers' names were not stated verbally but printed on the screen. Other platforms will just identify them as speaker 1, speaker 2. Only Echo Labs be able to include speaker names in the transcripts.

For platforms we tested, only Echo Labs combines content from later sections to provide accurate interpretations. For example, the phrase, "So, my talk, obviously, is 'TET ANSANM.' That's Haitian Creole. Might seem similar to French, some of these phrases..." was accurately transcribed by Echo Labs. Other software returned incorrect interpretations like "So, my talk, obviously, is Tête Ensemble," "So my talk obviously is on some," or "So my talk, obviously, is pét en somme." If we don't go through transcription manually and put them online, it would be very awkward.

The only drawback is its slow processing speed, as it analyzes frame by frame. Despite this, the accuracy and comprehensive analysis make Echo Labs a valuable tool for our needs. Review collected by and hosted on G2.com.

They are a company that is on the rise for accessibility innovation and the people behind are great people to work with. Review collected by and hosted on G2.com.

Echo Labs is very generous in its use of its platform through its Accessibility First Grant program. My experience with my meetings with Ruben and Edward has been very positive and they both carried themselves with great professionalism. I love the collaborative nature of our meetings especially when giving feedback to their platform. Review collected by and hosted on G2.com.

Echo Labs efficiently and competently handles a large volume of audiovisual materials in a timely manner and provides excellent customer service. Review collected by and hosted on G2.com.

Echo Labs provides a user friendly application to easily and accurately caption audiovisual materials that must meet all ADA requirements. Review collected by and hosted on G2.com.