Improved booking efficiency: It allows guests to book our restaurants directly and receive instant confirmation, streamlining the reservation process.
Centralised CRM: We appreciate the ability to track guest data, dining habits, and repeat visits. The CRM is also useful for email campaigns and WhatsApp marketing blasts.
Intuitive and user-friendly system: The platform is easy to navigate and implement across our team.
Measurable business growth: We can now track restaurant booking growth, which has been valuable in justifying our F&B marketing campaigns.
Proactive support team: We particularly value Hind and the support team for their responsiveness. Unlike typical support systems, they engage with us directly, including conference calls to guide us on how to maximise EatApp’s features.
Competitive offering: After comparing with other vendors like TableCheck and SevenRooms, we found EatApp to be diverse in its features and competitively priced. While SevenRooms offers similar features, it comes at a much higher cost and less frequent sales engagement. Review collected by and hosted on G2.com.
WhatsApp confirmation integration: I wish the confirmation process included WhatsApp in addition to email. Currently, WhatsApp messaging is limited and requires purchasing extra credits, which might be due to Meta’s policies but is still an area for improvement.
Better source tracking: The tracking of booking sources is not fully accurate yet. It would be helpful if EatApp could better trace engagement from specific campaigns (e.g., Instagram or WhatsApp) to more clearly identify where guests are interacting with us. Review collected by and hosted on G2.com.
