Top 10 EasyVista Self Help Alternatives & Competitors

Top 10 Alternatives to EasyVista Self Help Recently Reviewed By G2 Community

#1

Salesforce Service Cloud
By Salesforce
(5,607)4.4 out of 5
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Categories in common with EasyVista Self Help:
• Contact Center Knowledge Base
• Customer Self-Service
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#2

Zoho Desk
By Zoho
(6,204)4.4 out of 5
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
Categories in common with EasyVista Self Help:
• Contact Center Knowledge Base
• Customer Self-Service
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#3

Zendesk Support Suite
By Zendesk
(6,149)4.3 out of 5
Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
Categories in common with EasyVista Self Help:
• Contact Center Knowledge Base
• Customer Self-Service
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#4

NICE CXone Mpower
By NICE
(1,635)4.3 out of 5
NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.
Categories in common with EasyVista Self Help:
• Contact Center Knowledge Base
• Customer Self-Service
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#5

Ozonetel CloudAgent
By Ozonetel
(580)4.6 out of 5
Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand.
Categories in common with EasyVista Self Help:
• Contact Center Knowledge Base
• Customer Self-Service
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#6

Sprinklr Service
By Sprinklr
(497)4.3 out of 5
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
Categories in common with EasyVista Self Help:
• Contact Center Knowledge Base
• Customer Self-Service
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#7

Yext
By Yext
(472)4.4 out of 5
Yext is an API-first, composable software platform that collects and organizes content from across the enterprise to deliver relevant, actionable information — in the form of answers — wherever people ask questions about a business.
Categories in common with EasyVista Self Help:
• Contact Center Knowledge Base
• Customer Self-Service
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#8

Document360
By Kovai Limited
(437)4.7 out of 5
Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease
Categories in common with EasyVista Self Help:
• Contact Center Knowledge Base
• Customer Self-Service
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#9

Freshdesk
By Freshworks
(3,501)4.4 out of 5
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
Categories in common with EasyVista Self Help:
• Customer Self-Service
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#10

Intercom
By Intercom, Inc.
(3,327)4.5 out of 5
Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.
Categories in common with EasyVista Self Help:
• Customer Self-Service
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