JM
James M.
Director
Small-Business (50 or fewer emp.)
"Failed Pickup - No Recourse"
0.5/5
What do you like best about Easyship?

The site interface is easy to use and efficient. Review collected by and hosted on G2.com.

What do you dislike about Easyship?

The courier I selected (QExpress) failed to pickup my package. When I called QExpress with the package number Easyship gave me, QExpress said it was not their number and could not track a third party number! To contact Easyship directly. How frustrating. When I decided to cancel my shipment all together, no refund is offered - it was a wasted exercise and experience. Review collected by and hosted on G2.com.

Patrick R.
PR
Patrick R.
President
Small-Business (50 or fewer emp.)
"The pricing is good. The customer service is difficult"
3.5/5
What do you like best about Easyship?

Pricing helps us save some money on shipping our ecommerce products Review collected by and hosted on G2.com.

What do you dislike about Easyship?

The customer service team is difficult to work with. There is a language barrier coupled with a knowledge barrier on how the Easyship products can work with our shipments/boxes. Review collected by and hosted on G2.com.

Patrik K.
PK
Patrik K.
Owner
Small-Business (50 or fewer emp.)
"Wonderful customer service"
5/5
What do you like best about Easyship?

Great customer service. Every time I've used customer service they've been great. Professional and friendly. Easy to use. Can use with multiple stores. Review collected by and hosted on G2.com.

What do you dislike about Easyship?

Not sure what to say here. I'm a new user and the only thing would be to make it accessible from within WordPress instead of having to go outside. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Monika helped me connect my account that was having issues."
4/5
What do you like best about Easyship?

Ease of use and the features and integration Review collected by and hosted on G2.com.

What do you dislike about Easyship?

I would like a call feature for the Plus tier. Talking on the phone through problems is always better. Review collected by and hosted on G2.com.

Verified User in Fine Art
UF
Verified User in Fine Art
Small-Business (50 or fewer emp.)
"What a fiasco!!!"
0/5
What do you like best about Easyship?

I've used it in the past and liked comparing costs among carriers Review collected by and hosted on G2.com.

What do you dislike about Easyship?

So much has gone wrong with yesterday's shipments (eight boxes) I don't even know where to begin. First, the wrong address was somehow picked up (an outdated address for my son that I'm not sure where it came from). Unfortunately, I did not notice this (I just selected his name) until after all eight packages were picked up. Second, USPS has informed me that the seven packages I sent through them were incorrectly classified as 'media mail' vs. 'ground advantage' which resulted in the charges being calculated incorrectly. I was never prompted by Easyship to choose between media mail vs. ground advantage so I'm not sure how this happened, but I'm thinking it may have to do with desribing the contents as 'collectibles' (they contained heirloom china - collectibles seemed to fit)? Lastly, the one box that I chose to ship via Sendle is currently missing in action. Someone saying they were from Sendle picked the box up as scheduled, but Sendle has no record of it on their end and have now opened an investigation. So in summary, I have seven boxes sent via USPS to the wrong address using the wrong classification (media mail) with the wrong postage ($9.88 v $24) that I am in the process of working on having returned ($70 initial postage + return fees + resending fees at the corrected rate), AND one box also to the wrong address via Sendle that seems to have vanished altogether. Needless to say I am not a happy camper with Easyship. Review collected by and hosted on G2.com.

Alan P.
AP
Alan P.
CEO
Small-Business (50 or fewer emp.)
"Easy to Use and very good customer Service"
5/5
What do you like best about Easyship?

the Customer service is helpful and fast! Review collected by and hosted on G2.com.

What do you dislike about Easyship?

They would be even better if they could be open on the weekends but, they do have a real person answering questions on the weekend too! Review collected by and hosted on G2.com.

ahmet A.
AA
ahmet A.
E commerce
Small-Business (50 or fewer emp.)
"Very good and easy"
5/5
What do you like best about Easyship?

Fast and support very good amd i think other website and workers not working all day but easyship work 7/24 Review collected by and hosted on G2.com.

What do you dislike about Easyship?

Realy i am very happy with working easyship Review collected by and hosted on G2.com.

IW
Ian W.
Commercial Director
Mid-Market (51-1000 emp.)
"Working with Easyship"
5/5
What do you like best about Easyship?

Their level of services together with the platform Review collected by and hosted on G2.com.

What do you dislike about Easyship?

No dislikes at all, they delivery everything we need Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Easyship has all the features a global business needs!"
5/5
What do you like best about Easyship?

So many useful feature to help you save time and money. Review collected by and hosted on G2.com.

What do you dislike about Easyship?

There are lots of Workflow click throughs - but I understand it is to make sure you understand what you are selecting or getting charged (shipping labels) Review collected by and hosted on G2.com.

SN
Steven N.
Everything
Small-Business (50 or fewer emp.)
"Monika on the help chat was very quick and understood the navigation of the platform very well."
4.5/5
What do you like best about Easyship?

No need for my own account with courriers. Smooth shipping. Review collected by and hosted on G2.com.

What do you dislike about Easyship?

Startup working out the little kinks. Not an issue because help center is very effective. Review collected by and hosted on G2.com.