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As a daily user of Eaglesoft I feel it is extremely user friendly, reports are easy to find and generate, works well with other software and also offers great customer support. Review collected by and hosted on G2.com.
Downside of Eaglesoft is it is not as widely used as Dentrix. Review collected by and hosted on G2.com.
Video Reviews
It's a great organized software and it is easy to navigate even for someone who isn't computer savvy
108 out of 109 Total Reviews for Eaglesoft
Overall Review Sentiment for Eaglesoft
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Very easy to navigate and use. Reports are user friendly and great for the dental office. Customer support is very easy to use and they are very knowledgable. Review collected by and hosted on G2.com.
Would like it to be cloud based but it is an older software so it understandable that its not Review collected by and hosted on G2.com.
I like that the basic features (entering patient information/medical history) is very quick and easy to do Review collected by and hosted on G2.com.
I wish I was able to enter insurance information more efficiently without needing to take extra time to go back and change information for other patients for claims to be sent correctly. I also wish it would allow you to get out of that window (like when a patient suddenly needs to be helped - I have to start the process all over again rather than being able to toggle out of that window and go back to it to finish.) Review collected by and hosted on G2.com.
I absolutely love Eaglesoft, I tell peole it is the Apple of dental management software. Easy to use, the best software I have used as far as ledgers and account management. Much less "clicking" to schedule appts, etc than Dentrix. Review collected by and hosted on G2.com.
I wish that their printed statements made more sense to patients, and that balances were easier to track where they come from. Review collected by and hosted on G2.com.
It's basically the central intelligence hub for our entire practice. We use it to do basically everything. If not for Eaglesoft, we would not have any way to manage patient charts, contacts, or submit claims and manage billing. Review collected by and hosted on G2.com.
The benefits tend to outweigh any downsides (it's not like we can just up and change to something else right now!). It does crash from time to time and the integration with adobe can be annoying when adobe updates but what program doesn't have bug issues? Review collected by and hosted on G2.com.
It allows us to manage all patient demographics like their contact info, insurance, treatment plan, charting etc. once you get the hang of it its quite easy to see everything in the patients account. Its pretty much the brain of everything we do here Review collected by and hosted on G2.com.
it does crash sometimes, and sometimes there are errors in the way info is viewed. usually logging out and logging back in or a restart can do the trick. It is nice that they have remote support for things like this though. Review collected by and hosted on G2.com.
It is easy to learn. There are virtually four ways to do the same thing, so each of my co-workers can get to the same part of the software through different avenues that they are use to. For example front desk can pull up films to send to insurance or a referral office one way and the clinical team can bring fuilms up a completely different way as they go through a clinical side of the software. Review collected by and hosted on G2.com.
I don't particularly appreciate how Eaglesoft and windows are not compatible. Every time there is a windows update it seems as though eaglesoft cannot commute. In other words we get booted out of the software often. Also, we aren't able to always upload and use the newest version of excel or word. It also isn't compatible withoutlook. Our office is still using outlook 2003 because of this (per our IT person) and we couldn't download the newest update of Eaglesoft without issues (12 hours of IT work). Review collected by and hosted on G2.com.
Eagelsoft has been very user friendly to use and the updates always seem to improve how much we can use eaglesoft. I am still learning new features each day of ways to improve our practice Review collected by and hosted on G2.com.
As there are so many features, sometimes it can be hard to change certain things such as open schedule and making custom hours, those seem to be the hardest thing to change. Review collected by and hosted on G2.com.
Eaglesoft allows for multiple programs to integrate with it, which is useful when Eaglesoft isn't causing the computer to crash. The integration is easy and allows for better patient communication. Review collected by and hosted on G2.com.
Eaglesoft support is easy to contact, but its issues are consistent, and the use of Eaglesoft causes frequent crashing, especially on the front desk computer. The support team explains this will happen on computers that constantly run the schedule. Review collected by and hosted on G2.com.
