Achieve is easy to use from both the Admin perspective as well as the user perspective. This product helps keep you organized and ready to go for your back to back meetings. Questionnaires allow you to gather needed information before the meeting so you don't have to spend the time looking it all up! The vendor is quick to reply and always very helpful! Review collected by and hosted on G2.com.

At this time, there is nothing I dislike. Review collected by and hosted on G2.com.

The software is easy to use from an end-user side and support from Achieve is phenomenal. Anytime there is a question, they are quick to get back to us and work with our IT department to ensure uninterrupted service to students. They are also constantly upgrading the service to create new services including: early alert functionality, text messaging capability, single sign-on, etc. Review collected by and hosted on G2.com.

As with all 3rd party softwares, there are outages at times where appointments have failed to sync but it is quickly corrected and it is more an issue on our end and not Achieve. Review collected by and hosted on G2.com.

Achieve is exceptionally user-friendly for our staff and our students. It was easy to set up and start using very quickly and student feedback has been very positive. Students can schedule, reschedule, or cancel their own same-day or pre-scheduled appointments 24/7. We added on the SMS/text feature, too, which has increased our appointment completion numbers (as we find many students do not check email). Achieve allows us to easily reassign students to different advisors when someone is out sick, which was a nightmare in the system we had previously. Whether it's individual appointments or group workshops, Achieve offers a solution to all our scheduling needs. And when we need help, the E2E Advising Support Team responds within a single business day and provides excellent customer service. The team is easy to work with, always friendly, and patient. Review collected by and hosted on G2.com.

Honestly, there is nothing I dislike about Achieve, and we haven't even turned on all the features yet. Review collected by and hosted on G2.com.

Achieve makes things personal, and how often can you say that about a software company? Achieve made implementation seamless with support 24/7 to help answer any and all question and conquer any hurdles we faced. That support has continued and we still feel like their #1 client each and every time we need them, even two years later. Just like we don't want our students to feel like numbers, Achieve has made us feel like we matter. Beyond their customer service, the software itself has improved efficiency across campus and allowed advisors to spend more of their time actually advising and serving our students. Now that we use Achieve I couldn't imagine going back. It'd be the dark ages. During the pandemic Achieve made it possible for us to seamlessly transition to remote advising. Without I'm not sure how we would function day-to-day in this new normal. Review collected by and hosted on G2.com.

Achieve meets the needs of my institution and has impressed us with its versatility and functionality. Review collected by and hosted on G2.com.

We have been using Achieve (formerly Appointment Manager) since March 2014 in our advising center at a southeastern mid-sized liberal arts institution. There are an additional 18 departments and programs that are also using Achieve. We hold approximately 7000 student appointments annually and this software has revolutionized our office. Making and tracking student appointments has become simple. Student appointments automatically sync to our Outlook calendars and to students' Google calendars if they so choose. Plus, students get confirmation and reminder emails and can opt in to receiving text reminders for their appointments. We can even text students reminders from our department when needed.

We have been able to create post-appointment surveys and collect student information from advisors for assessment purposes to improve our program and services. Updates are regular and suggestions for improvement are regularly requested by the vendor, which we love and they are always quick to offer same-day support if a problem arises. The software was quickly updated to provide new features for our virtual world right now. Achieve has also recently added next level student retention features, which we hope to employ soon.

We LOVE Achieve and highly recommend it to anyone needing to manage student appointments or are considering a case management approach to their work. Students LOVE it too! One of our most frequent calls is from students looking for someone in Achieve that isn't currently using it, so we are regularly recruiting others on campus to jump on board. Review collected by and hosted on G2.com.

I really have no complaints. Since we have been using this software for some time, we have offered suggestions for product improvement off and on over the years and they have been largely well-received and often quickly implemented. We haven't started using the new retention features as this will require involvement for implementation beyond our office, so cannot offer any insight pros/cons at this time. Review collected by and hosted on G2.com.

Achieve has a user friendly, intuitive, interface that allows seamless integration across campus. It is very easy to set up student appointments and connects to work calendars, allowing for the easy management of meetings. It also sends reminder emails and texts to students, which helps maintain their own schedules. The student portal is also easy to use, enabling students to book time quickly and accurately. Most importantly, the developer provides excellent customer service and is very responsive. A recent addition was the ability to book zoom meetings, and this was added due to feedback from clients. Achieve has revolutionized our enrollment and retention efforts. Review collected by and hosted on G2.com.

We haven't found any significant issues with Achieve, its been the easiest scheduling system that we've used. Review collected by and hosted on G2.com.

I am the Office Manager in the Advising Center at a southeastern mid-sized liberal arts institution. I have been using Achieve for the three years I have worked in the office, and I love it. Some of the features I most value are: (1) the day view reservations screen that gives me a snapshot of where my team is and available appointments slots for the day, (2) the ease in creating, scheduling, and manipulating appointments, (3) the seamless integration with Outlook, (4) the text and email reminders to students, in addition to the ability to send individual texts to students, which is huge, (5) robust reporting which allows me to super sleuth all sorts of helpful facts and slice and dice the data in more ways than I could have ever imagined, (6) the features that were added to increase productivity in the virtual environment, (7) the willingness of the organization to take requests for updates and implement them quickly, (8) the fact that there are multiple ways to do many tasks, and each user can choose what works best for them, and (9) it’s FUN to work with!! Review collected by and hosted on G2.com.

I wish there was a centralized location for finding answers to questions about using the software. I have a lot of individual documents that address different issues or releases, but I would love to have one huge manual that I could keyword search all of my questions in one place. I would love to have a 1-800 number I could call where there was someone available to answer user questions. Review collected by and hosted on G2.com.

I am a tech that supports various users on our campus and from a support aspect I am happy with the response we get from Achieve staff. I also like that fact users love the ease of use for them and students for making and reserving advisement appointments. Review collected by and hosted on G2.com.

The sync time from when an appointment is created in Outlook by staff and when it becomes available on the advisors web page for students to reserve them. I understand staff unhappy with the lack of truly recurring appointments. They would be very happy if the recurring appointments they create in Outlook are seen as recurring by Achieve. This is even more necessary for our Tutoring center. Review collected by and hosted on G2.com.

Product support is 2nd to none. You discover an issue and the product support team has it corrected by the next morning. Our campus really appreciates the easy access to data, which allows us to make connections between various data systems to meet our needs. Our Advisors and Counselors love the tool! They appreciate the reliability, ease of use, the amount of information we can put in front of them as they prepare for appointments and manage their student caseloads. E2E has helped us tremendously as we have navigated providing virtual advising and counseling services during the COVID pandemic. Review collected by and hosted on G2.com.

Many of our dislikes are being fixed in the upcoming December release. They are always working to make this product better and spend the time listening to their clients and understanding the everchanging business requirements. Review collected by and hosted on G2.com.

Achieve has two-way integration with the Outlook calendar. This is a great feature that our Advisor's love!!

When Achieve was purchased, incoming calls were reduced significantly to our centers as students went online to make an appointment.

The application has various email reminders. Even when they don't show they can get a reminder. And it is all automated.

The support team is always available and willing to listen to feedback from end users. Very happy with the continued support. Review collected by and hosted on G2.com.

Nothing. The support team is willing to work with you to come up with a solution to a problem. Very supportive vendor! Review collected by and hosted on G2.com.