SP

Sean P.

Mid-Market (51-1000 emp.)

3/7/2023

"Great Product and Even Better Support"

5/5

What do you like best about Achieve?

Achieve not only provides a great scheduling and documentation tool for students, it gives advisors and others quick access to information and student insights like LMS data (Canvas in our case) and the current and past courses a student is in or has taken.

I've been very impressed with the great support E2E Advising provides. The team is very personable and takes the time to get to know us and our needs. They listen and often implement the ideas we share, which isn't always the case with other vendors. We've brought up ideas to E2E Advising in the past and have seen them implemented in a couple weeks or less! Review collected by and hosted on G2.com.

What do you dislike about Achieve?

The front end interface used by students is great, but the interface used by advisors looks a little dated. That said, when we brought this up to the E2E Advising team, they were already working on a complete refresh to the interface. They have even let us pilot the interface and provide suggestions on what can be improved. Review collected by and hosted on G2.com.

What problems is Achieve solving and how is that benefiting you?

Achieve provides our students with an easy way to schedule an appointment with their advisor. Because it syncs with Outlook, it makes our advisors lives easier by handling their appointment management and updating their calendars appropriately. Our advisors also use Achieve for appointment documentation. Notes taken for a student are available to other staff, based on permissions. Review collected by and hosted on G2.com.

JC

Jacqueline C.

Academic Success Advisor

Small-Business (50 or fewer emp.)

12/5/2022

"Best Customer Service!"

5/5

What do you like best about Achieve?

This is a company that genuinely cares about reaching and supporting students. They constantly make innovative and valuable changes and can always be reached for assistance. Review collected by and hosted on G2.com.

What do you dislike about Achieve?

There are a lot of duplicate buttons, but it just takes some getting used to. If you spend time in the system, you get the hang of where everything is pretty quickly. Review collected by and hosted on G2.com.

KS

Kenneth S.

Director of Student Success

Enterprise (> 1000 emp.)

4/22/2022

"Excellent Student Success Platform"

5/5

What do you like best about Achieve?

I like many things, but I'll narrow that down to three:

1. The system integrates LMS data to completely change the ball game for early identification of Academic Wellness issues, and further facilitates highly enriched conversations with students.

2. I would also like to comment on the incredible support by, and direct access to the CEO. Boby Joseph is dedicated to developing and refining his product to maximize its potential to leverage student success.

3. All of our school/student information never leaves our campus, minimizing any compromise in our student's privacy with outside agencies. Review collected by and hosted on G2.com.

What do you dislike about Achieve?

A couple of small things that perhaps are just the learning curve:

1. Sometimes things aren't named what I think they should be, or in general, it's not always intuitive to use.

2. Two-way texting. The best way currently to engage students is by text, and when you text a student, they expect to be able to text back. Review collected by and hosted on G2.com.

RD

Rachel R. D.

Academic Support Specialist - School of Medicine

Small-Business (50 or fewer emp.)

11/13/2020

"Achieve - Well Titled Resource for Advisors"

5/5

What do you like best about Achieve?

Seamless Outlook integration; customization for advising areas; powerful embedded data collection; excellent and responsive customer support; built in automated appointment and survey reminder options; mobile-friendly platform encourages student use; control your calendar blocks for appointments Review collected by and hosted on G2.com.

What do you dislike about Achieve?

More tabs/buttons than accessible features (I wish there were a hide option to streamline the options); setting up and customizing some of the more nuanced parts of Achieve (like advisor profiles) can be tricky unless you have some HTML coding or understand all the features Review collected by and hosted on G2.com.

What problems is Achieve solving and how is that benefiting you?

Pre-pandemic, our advising office operated primarily on an in-person drop-in model with no front desk clearance required (sounds chaotic, right? It most certainly was). We knew that we could not sustain that model given all the COVID precautions and having to work off campus 50% of the time when were finally able to return to campus. Achieve allowed us to still be accessible for advising services and spend more time working with students than setting up appointments with back and forth emails we had experienced before. Given our current circumstances, it is nice to be able to offer students Zoom, in-person, and phone advising appointment options through the interface and this would not be possible without the outstanding customization that this platform allows. As a result, I feel like we are capable of reaching a wider portion of our student population and they like being able to schedule 24/7--even on evenings and weekends--instead of feeling the need to send a frantic email or be limited to dropping by our offices post-exam. Review collected by and hosted on G2.com.

ML

Melissa L.

Consultant

Mid-Market (51-1000 emp.)

12/8/2021

"Great Product - Great Customer Service!"

5/5

What do you like best about Achieve?

As much I a LOVE the software, I love working with the entire E2E family! Their customer service is fantastic and they genuinely believe in continuous improvement to meet the needs of educational reality! Review collected by and hosted on G2.com.

What do you dislike about Achieve?

There is nothing to dislike. Everyone associated with E2E Advising wants to help. Review collected by and hosted on G2.com.

Recommendations to others considering Achieve:

I would encourage any small college to consider Achieve...it's like having a mini-CRM and student information system all in one! Review collected by and hosted on G2.com.

What problems is Achieve solving and how is that benefiting you?

Achieve provides us a simple way for our students to schedule meetings with their academic advisors. Achieve also provides our academic advisors with real-time assessment of how students are performing in their current classes pulling data from our LMS. This gives us a way to prescribe interventions to help students and also provides us with the ability to send students "atta boys" recognizing their successes. We've got lots more to implement with Achieve! Review collected by and hosted on G2.com.

TC

Tanya C.

LMS Technical Analyst

Enterprise (> 1000 emp.)

12/31/2021

"Excellent app!!!"

5/5

What do you like best about Achieve?

I like the fact that it has anything that every department in my organization can use. It can be tailored for any scheduling needs. Review collected by and hosted on G2.com.

What do you dislike about Achieve?

I'm not too fond of the fact that Outlook limits its ability to schedule beyond the current year or over 90 days. Review collected by and hosted on G2.com.

Recommendations to others considering Achieve:

This is an excellent scheduling solution for any organization. The support staff is always professional, available, and knowledgeable. Review collected by and hosted on G2.com.

What problems is Achieve solving and how is that benefiting you?

It is beneficial in our departments for student self-scheduling for mock interviews and non-self-scheduling for student assistance for tutoring in courses. Once we started using Achieve, the number of students reaching out for assistance increased and our retention rates increased. Review collected by and hosted on G2.com.

DM

Dardan M.

Senior Retention Specialist (Acting)

Enterprise (> 1000 emp.)

1/4/2021

"Higher Education’s best Appointment Scheduling Solution"

5/5

What do you like best about Achieve?

The ability to create multiple appointment slots or blocks means you can use the same interface to manage your office hours for individual or group advising or Physical/Virtual walk-ins. Another great feature is the ability to create custom confirmation messages. When students book an appointment, they get an auto email with calendar reminders and cancel and rescheduling links that will update your outlook calendar dynamically. Since you can edit the confirmation message, you can put the online meeting platforms links for your office hours right in the message, without needing to create that meeting and write a separate email. Review collected by and hosted on G2.com.

What do you dislike about Achieve?

Nothing I dislike. Well designed and the new release will incorporate our feedback to better render our needs. Review collected by and hosted on G2.com.

IH

Verified User in Higher Education

Mid-Market (51-1000 emp.)

12/18/2020

"Review of E2E Achieve Software"

5/5

What do you like best about Achieve?

From a technical perspective, the software is essentially bug-free. Everything works, all the time, so technical support needs from IT staff are low. In addition, the software is hosted on-premise. This is an advantage for us, because we can integrate data from multiple systems with E2E data. The integration flows two ways - from our Student Information System into E2E and from E2E into in-house-developed custom systems. E2E offers a tremendous amount of flexibility in how it is configured, so it is tailored for our institution's needs by line-of-business staff. In addition to its scheduling capabilities, we are using it in a CRM-like manner, with E2E serving as the nexus of information regarding our students for use by advisors and counselors, among others. Review collected by and hosted on G2.com.

What do you dislike about Achieve?

To be honest, I have not encountered a downside. We are getting a great deal of benefit from using the system and its use has spread to quite a few departments on campus. Review collected by and hosted on G2.com.

What problems is Achieve solving and how is that benefiting you?

First and foremost, we're using it for scheduling and managing student appointments with staff and monitoring and managing staff workloads. In addition, we are using achieve as a CRM, importing a great deal of student information into the system and structuring links within E2E to external systems (such as our document management system), which provides one-click access for advisors and counselors. We have been able to configure E2E to meet the vast majority of advisors' and counselors' needs for background information on students they meet with. We have expanded the use of E2E beyond our initial target audience of advisors and counselors to tutoring staff, TRIO, and the Office of Students with Disabilities, all of whom are deriving quite a bit of benefit from the software. We are in discussions regarding the potential expansion of the user-base of software across the campus, for instance, by bookstore staff. The product has developed into quite a versatile tool within our institution. Review collected by and hosted on G2.com.

AH

Verified User in Higher Education

Mid-Market (51-1000 emp.)

12/2/2021

"Flexible, Versatile, and Capable"

5/5

What do you like best about Achieve?

We have been using Achieve at the Leeds School of Business for three years now and the versatility of the product is incredible. It has adapted with us from a world where student appointments were entirely in-person, to a 100% remote environment during COVID, and now to a hybrid environment of both. Achieve has the flexibility to be customized to meet almost any situation, so far we haven't found one it cannot accomodate. All of our student appointment data needs to land in Salesforce, Achieve combined with UCheckin allows this very nicely. The administrative component is key for our campus locations with front desk support staff and we also use iPad kiosks at several smaller locations across campus. On the support side Boby provides incredible support and has been very gracious in customizing the product to meet our individual needs if the situation arises. We have been very happy with Achieve and I'm not sure our previous solution would have handled the "new normal" of virtual and in-person appointments so easily. Review collected by and hosted on G2.com.

What do you dislike about Achieve?

Achieve is a reliable, versatile workhorse that can accommodate a variety of use cases across different departments so there is not much to dislike. This is only applicable if you combine Achieve with UCheckin for the Salesforce integration but there is some duplicative configuration between the products. Most of it is a one-time, upfront effort when you first implement the products so not a major problem but does add some extra time to the project implementation. Review collected by and hosted on G2.com.

What problems is Achieve solving and how is that benefiting you?

We needed a product that syncs with Outlook in real-time while also integrating with Salesforce. We have a wide variety of departments and users on the platform each with different schedules, locations on campus, appointment lengths, one-on-one appointments, group appointments, competing virtual and in-person availability and Achieve accommodates it all. A fun added twist in the "new normal" hybrid environment of on-campus and virtual appointments was when advisors are on-campus they needed to also be available for virtual appointments without getting double booked. Achieve handled this new requirement no problem, like I mentioned above we have not found a situation it cannot accommodate yet. Review collected by and hosted on G2.com.

LS

Lisa S.

Assistant Dean of Student Success

Mid-Market (51-1000 emp.)

12/14/2021

"Easy to use and great support when needed from Achieve."

5/5

What do you like best about Achieve?

Flexibility of application and working with Boby to make adjustments where needed for our Team. Analytics are helpful and easy to use. Funtionality works perfect for the size of our College compared to other solutions. Review collected by and hosted on G2.com.

What do you dislike about Achieve?

We have not found anything we disliked with Achieve thus far. Any concerns we have had, have been addressed immediately by Boby and his Team. Any improvements we identified have been addressed and resolved. Review collected by and hosted on G2.com.