Top 10 Microsoft Dynamics 365 Customer Service Alternatives & Competitors

Top 10 Alternatives to Dynamics 365 Customer Service Recently Reviewed By G2 Community

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Agentforce Service (formerly Salesforce Service Cloud)
By Salesforce
4.4/5
(7,223)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to Dynamics 365 Customer Service, Agentforce Service (formerly Salesforce Service Cloud) is:
Easier to set up
More usable
Easier to admin
Categories in common with Microsoft Dynamics 365 Customer Service:
Help Desk
Customer Self-Service
Live Chat
Digital Customer Service Platforms

Zendesk for Customer Service
By Zendesk
4.3/5
(6,785)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Dynamics 365 Customer Service, Zendesk for Customer Service is:
More usable
Easier to set up
Easier to admin
Categories in common with Microsoft Dynamics 365 Customer Service:
Help Desk
Customer Self-Service
Live Chat
Digital Customer Service Platforms

Freshdesk
By Freshworks
4.4/5
(3,716)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to Dynamics 365 Customer Service, Freshdesk is:
Easier to set up
Easier to admin
More usable
Categories in common with Microsoft Dynamics 365 Customer Service:
Help Desk
Customer Self-Service
Live Chat
Digital Customer Service Platforms

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Genesys Cloud CX
By Genesys
4.4/5
(1,527)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to Dynamics 365 Customer Service, Genesys Cloud CX is:
Easier to set up
More usable
Easier to admin
Categories in common with Microsoft Dynamics 365 Customer Service:
Live Chat

Jira Service Management
By Atlassian
4.3/5
(964)
Product Description
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
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Reviewers say compared to Dynamics 365 Customer Service, Jira Service Management is:
Easier to set up
More usable
Easier to admin
Categories in common with Microsoft Dynamics 365 Customer Service:
Help Desk

Zoho Desk
By Zoho
4.4/5
(7,427)
Product Description
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
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Reviewers say compared to Dynamics 365 Customer Service, Zoho Desk is:
Easier to set up
Easier to admin
More usable
Categories in common with Microsoft Dynamics 365 Customer Service:
Help Desk
Customer Self-Service
Live Chat
Digital Customer Service Platforms

ServiceNow Customer Service Management
By ServiceNow
4.4/5
(245)
Product Description
ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs.
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Reviewers say compared to Dynamics 365 Customer Service, ServiceNow Customer Service Management is:
Easier to admin
Easier to set up
More usable
Categories in common with Microsoft Dynamics 365 Customer Service:
Help Desk
Customer Self-Service
Live Chat
Digital Customer Service Platforms

Fin by Intercom
By Intercom, Inc.
4.5/5
(3,812)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to Dynamics 365 Customer Service, Fin by Intercom is:
Easier to set up
More usable
Easier to admin
Categories in common with Microsoft Dynamics 365 Customer Service:
Help Desk
Customer Self-Service
Live Chat
Digital Customer Service Platforms

Five9 Intelligent Cloud Contact Center Platform
By Five9
4.1/5
(598)
Product Description
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
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Reviewers say compared to Dynamics 365 Customer Service, Five9 Intelligent Cloud Contact Center Platform is:
Easier to set up
More usable
Easier to admin
Categories in common with Microsoft Dynamics 365 Customer Service:
Help Desk
Live Chat
Digital Customer Service Platforms