Top 10 Microsoft Dynamics 365 Customer Service Alternatives & Competitors

Top 10 Alternatives to Dynamics 365 Customer Service Recently Reviewed By G2 Community

#1

Zendesk Support Suite
By Zendesk
(6,149)4.3 out of 5
Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
Categories in common with Microsoft Dynamics 365 Customer Service:
• Help Desk
• Customer Self-Service
• Live Chat
• Digital Customer Service Platforms
Try for free
Reviewers say compared to Dynamics 365 Customer Service, Zendesk Support Suite is:
Easier to set up
Easier to admin
More usable
See all Zendesk Support Suite reviews
#2

Salesforce Service Cloud
By Salesforce
(5,607)4.4 out of 5
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Categories in common with Microsoft Dynamics 365 Customer Service:
• Help Desk
• Customer Self-Service
• Live Chat
• Digital Customer Service Platforms
Try for free
Reviewers say compared to Dynamics 365 Customer Service, Salesforce Service Cloud is:
Easier to set up
Easier to admin
More usable
See all Salesforce Service Cloud reviews
#3

Freshdesk
By Freshworks
(3,501)4.4 out of 5
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
Categories in common with Microsoft Dynamics 365 Customer Service:
• Help Desk
• Customer Self-Service
• Live Chat
• Digital Customer Service Platforms
Try for free
Reviewers say compared to Dynamics 365 Customer Service, Freshdesk is:
Easier to set up
Easier to admin
More usable
See all Freshdesk reviews
#4

HubSpot Service Hub
By HubSpot
(2,493)4.4 out of 5
Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub is part of the HubSpot CRM platform.
Categories in common with Microsoft Dynamics 365 Customer Service:
• Help Desk
• Customer Self-Service
• Live Chat
• Digital Customer Service Platforms
Try for free
Reviewers say compared to Dynamics 365 Customer Service, HubSpot Service Hub is:
Easier to set up
Easier to admin
Better at support
See all HubSpot Service Hub reviews
#5

Jira Service Management
By Atlassian
(779)4.2 out of 5
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
Categories in common with Microsoft Dynamics 365 Customer Service:
• Help Desk
Reviewers say compared to Dynamics 365 Customer Service, Jira Service Management is:
Easier to set up
Easier to admin
See all Jira Service Management reviews
#6

Genesys Cloud CX
By Genesys
(1,396)4.3 out of 5
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
Categories in common with Microsoft Dynamics 365 Customer Service:
• Live Chat
Get a quote
Reviewers say compared to Dynamics 365 Customer Service, Genesys Cloud CX is:
Easier to set up
Easier to admin
More usable
See all Genesys Cloud CX reviews
#7

Zoho Desk
By Zoho
(6,200)4.4 out of 5
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
Categories in common with Microsoft Dynamics 365 Customer Service:
• Help Desk
• Customer Self-Service
• Live Chat
• Digital Customer Service Platforms
Try for free
Reviewers say compared to Dynamics 365 Customer Service, Zoho Desk is:
Easier to set up
Easier to admin
More usable
See all Zoho Desk reviews
#8

Intercom
By Intercom, Inc.
(3,324)4.5 out of 5
Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.
Categories in common with Microsoft Dynamics 365 Customer Service:
• Help Desk
• Customer Self-Service
• Live Chat
• Digital Customer Service Platforms
Try for free
Reviewers say compared to Dynamics 365 Customer Service, Intercom is:
Easier to set up
Easier to admin
More usable
See all Intercom reviews
#9

Gorgias
By Gorgias
(520)4.6 out of 5
Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.
Categories in common with Microsoft Dynamics 365 Customer Service:
• Help Desk
• Customer Self-Service
• Live Chat
• Digital Customer Service Platforms
Try for free
Reviewers say compared to Dynamics 365 Customer Service, Gorgias is:
Easier to admin
Easier to set up
More usable
See all Gorgias reviews
#10

Freshservice
By Freshworks
(1,238)4.6 out of 5
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
Categories in common with Microsoft Dynamics 365 Customer Service:
• Customer Self-Service
Try for free
Reviewers say compared to Dynamics 365 Customer Service, Freshservice is:
Easier to set up
Easier to admin
More usable
See all Freshservice reviews