---
title: Dynamics 365 CRM Integration for Genesys Reviews
meta_title: 'Dynamics 365 CRM Integration for Genesys Reviews 2026: Details, Pricing,
  & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Dynamics 365 CRM Integration for Genesys works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 1
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: Marketplace Apps
  url: https://www.g2.com/categories/marketplace-apps
---

# Dynamics 365 CRM Integration for Genesys Reviews
**Vendor:** AppxConnect  
**Category:** [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About Dynamics 365 CRM Integration for Genesys
Genesys Cloud Voice is a voice over IP telephony service that you can activate for use with your Genesys Cloud organization.




## Dynamics 365 CRM Integration for Genesys Reviews
  ### 1. Yes it will be useful

**Rating:** 5.0/5.0 stars

**Reviewed by:** Baratam V. | Microsoft Power apps developer, Enterprise (> 1000 emp.)

**Reviewed Date:** October 29, 2023

**What do you like best about Dynamics 365 CRM Integration for Genesys?**

We have developed an application which requires end users to have support team, while raising the tickets by end users the support can directly the end user through D365 portal as the Genesys integrated and it will avaialble to right most. But the most usefull feature is the out of box as soon they call the D365 form will fetch end user basic details.

**What do you dislike about Dynamics 365 CRM Integration for Genesys?**

UI can be imporved but i think the option provided suffice but can expect a bit more desgin just to use reducnt space in D365 portal as the Genesys will sit to right corner.

**What problems is Dynamics 365 CRM Integration for Genesys solving and how is that benefiting you?**

Enables the ease of connect to end users by support team and it will increase the app credibility



- [View Dynamics 365 CRM Integration for Genesys pricing details and edition comparison](https://www.g2.com/products/dynamics-365-crm-integration-for-genesys/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-18+03%3A43%3A23+-0500&secure%5Bsession_id%5D=28ffe395-7dd1-4ce7-98f6-b4c95a95b809&secure%5Btoken%5D=68a9adcbcbf9eaeff37657decfe9076e63b4da397227c2dec4093845afa31f7b&format=llm_user)

## Dynamics 365 CRM Integration for Genesys Features
**Agentic AI - Genesys AppFoundry Marketplace**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making