--- title: DYL Business Phone Service Reviews meta_title: 'DYL Business Phone Service Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 11 reviews by the users' company size, role or industry to find out how DYL Business Phone Service works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 11 scale: '5' date_modified: '2026-08-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # DYL Business Phone Service Reviews **Vendor:** DYL **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.0/5.0 **Total Reviews:** 11 ## About DYL Business Phone Service DYL is an all-in-one business communications platform, combining phone and CRM to increase your sales team's efficiency and automate your marketing efforts. By connecting sales, service and marketing teams on one platform, your teams can work more efficiently, and management can track performance and call activity. This ensures your prospects and customers receive the quality service they expect. Our customers have reported a 35% boost in new business and a 25% jump in team productivity. See DYL in action with a free demo. ## DYL Business Phone Service Reviews ### 1. User-Friendly Interface with Effective Call Routing **Rating:** 5.0/5.0 stars **Reviewed by:** James C. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about DYL Business Phone Service?** I like how user-friendly DYL Business Phone Service is to use, and the call routing features work great. We're able to see real-time any calls coming into our office, how long our call queues are, and who is in which call groups. **What do you dislike about DYL Business Phone Service?** Being able to customize the information and what stats we can see for each caller. **What problems is DYL Business Phone Service solving and how is that benefiting you?** I use DYL Business Phone Service for call routing, IVRs, and client texting. It's user-friendly, lets us see incoming calls in real time, call queues, and call groups, which is valuable for our team. ### 2. Simplified call management and all-in-one call center **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about DYL Business Phone Service?** With DYL Business Phone Service, I really like the combination of phone and call center features in a single tool. Managing incoming calls, queues, recordings, and follow-ups is simple, which helps the team stay organized and responsive with customers. **What do you dislike about DYL Business Phone Service?** I like the interface less, which could be a bit more modern and intuitive, especially for configuring call scenarios. **What problems is DYL Business Phone Service solving and how is that benefiting you?** DYL Business Phone Service helps me especially to consolidate telephony and customer call tracking, all in one tool. ### 3. Benefits of DYL Business Phone Services **Rating:** 5.0/5.0 stars **Reviewed by:** Subhanjan R. | Key Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2024 **What do you like best about DYL Business Phone Service?** It's quick in managing incoming & outgoing activities. **What do you dislike about DYL Business Phone Service?** It's takes bit of time to get updated. Could be made more time efficient. **What problems is DYL Business Phone Service solving and how is that benefiting you?** Streamlining all inbound & outbound activities. ### 4. Great, but needs more. **Rating:** 4.0/5.0 stars **Reviewed by:** Andrea H. | Agency Business Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2020 **What do you like best about DYL Business Phone Service?** I love the automated history reports. Everything done related to that phone number gets recorded in the system. I love the ability to click on the phone number and it rings to my phone, no more dialing the wrong number. The customizable workflows are just what I need. **What do you dislike about DYL Business Phone Service?** I don't like that you can't edit any of the history. If you click the wrong thing or type a mistake, there is no correcting it. I wish the emails to clients and prospects looked more modern. They look like they are from the 90s. **Recommendations to others considering DYL Business Phone Service:** Schedule a demo with one of the sales reps to make sure it would work for you. **What problems is DYL Business Phone Service solving and how is that benefiting you?** The ability to continually follow up with leads and not lose them in the long list of people to call. Call tracking for producers that are expected to make 100 calls a day. Ease of texting clients and prospects from our office line. ### 5. Why we came back to DYL **Rating:** 4.0/5.0 stars **Reviewed by:** Sally H. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2022 **What do you like best about DYL Business Phone Service?** Love that it shows who's calling in and even opens their accounts up when we answer their calls. Time is money, so any time we can save is a winner in our book. **What do you dislike about DYL Business Phone Service?** There are a few restraints with the app for our cell phones. You can only have one user on your computer at a time. You have to completely remove that user for another one to sign in. **What problems is DYL Business Phone Service solving and how is that benefiting you?** We like the "Dialer". It dials the call lists for you, so you do not waste time having to dial each call that you want to make manually. Again time is money, and we don't want to waste it. ### 6. DYL Business Phone Service works great and gets the job done **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about DYL Business Phone Service?** What I like best about DYL Business Phone Service is that it is very user-friendly and easy to use. You do not have to be technically savvy to use this product. **What do you dislike about DYL Business Phone Service?** My least favorite part of DYL Business Phone Service is that it does not have all the tools as other services do. It gets the job done but does not have features that other products have. **What problems is DYL Business Phone Service solving and how is that benefiting you?** In the world right now, we are using technology to meet and use DYL Business Phone Service to connect with others virtually so that we do not have to meet in person. ### 7. DYL works great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2018 **What do you like best about DYL Business Phone Service?** We have two locations and DYL helps us easily communicate with our entire team, no matter where they are. **What do you dislike about DYL Business Phone Service?** The chat feature is not very user friendly, I wish that it was not built in to the browser and it was more like a skype program. I also dislike their lead manager feature. It is confusing **What problems is DYL Business Phone Service solving and how is that benefiting you?** Phone and chat between our two office locations, Also helps when talking to customers as it is easy to playback recorded calls or see call history if needed ### 8. Constant hounding by email & can-spam violations **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2019 **What do you like best about DYL Business Phone Service?** Nothing about this business would make me do business with them. **What do you dislike about DYL Business Phone Service?** Their sales guy who just calls himself JR has been spamming me sales emails for many many months. I have repeatedly told him to stop emailing me but he just keeps it up. And the emails have no direct way to opt-out. A complete violation of can-spam laws. Never do business with a company who refuses to respect your privacy and communication requests on the front end. You can be assured they will have no respect for your business data on the back end. **Recommendations to others considering DYL Business Phone Service:** Never do business with a company who refuses to respect your privacy and communication requests on the front end. You can be assured they will have no respect for your business data on the back end. **What problems is DYL Business Phone Service solving and how is that benefiting you?** None because I won't do business with a company like this. ### 9. Great contact management system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2019 **What do you like best about DYL Business Phone Service?** Makes contacting leads simple, efficient, and fast. **What do you dislike about DYL Business Phone Service?** Occasionally will have service interruption during peak hours. **Recommendations to others considering DYL Business Phone Service:** If you are still using a self-dial system, you're missing out on so much opportunity to increase productivity. **What problems is DYL Business Phone Service solving and how is that benefiting you?** We are able to contact SO many more leads. Our NEW marketers are able to easily make over 120 calls a day once fully set up in the system, and EVERYTHING can be measured with it. ### 10. Great idea, but continuos issues **Rating:** 3.5/5.0 stars **Reviewed by:** CARLOS C. | Agency Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2019 **What do you like best about DYL Business Phone Service?** Call recording, texting, call log with date and time, be able to run reports. **What do you dislike about DYL Business Phone Service?** Continuos issues with system, system has gone completely down for hours, connectivity issues. Had to pay for an extra router to somewhat make it work better **What problems is DYL Business Phone Service solving and how is that benefiting you?** We're able to do marketing and record all calls for training purposes and sales techniques. ### 11. Great business phone service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2018 **What do you like best about DYL Business Phone Service?** EZ Routing and set up. Voicemail forwarding service is very easy to use and keeps us in business. **What do you dislike about DYL Business Phone Service?** Phone systems were down for couple hours few weeks ago. **What problems is DYL Business Phone Service solving and how is that benefiting you?** DYL routes the phone calls to the right person and it enables us to manage leads and clients. Also fax service is easy to use. ## DYL Business Phone Service Discussions - [What is DYL Business Phone Service used for?](https://www.g2.com/discussions/what-is-dyl-business-phone-service-used-for) - [View DYL Business Phone Service pricing details and edition comparison](https://www.g2.com/products/dyl-business-phone-service/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-09+12%3A04%3A36+-0500&secure%5Bsession_id%5D=6533417f-a481-4cd1-9d33-b1b171c847bb&secure%5Btoken%5D=a95e5b074aadebf37ac8e4c8c10d1b8e7d6ab8b40dc42a2321d725be812685f0&format=llm_user) ## DYL Business Phone Service Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech - Generative AI **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring ## Top DYL Business Phone Service Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,578 reviews) - [CTM](https://www.g2.com/products/ctm-ctm/reviews) - 4.5/5.0 (727 reviews)