Adonya W.
AW
Adonya W.
Virtual Operations Manager
Small-Business (50 or fewer emp.)
"Onboarding of new clients is now a breeze!"
5/5
What do you like best about Dubsado?

I prefer specific processes to be on autopilot, which makes things easier for new clients and me.

Dubsado has saved me so much time because I can onboard and manage clients with greater efficiency. Plus, compared to similar products, this app simply offers more features at a better price point. Review collected by and hosted on G2.com.

What do you dislike about Dubsado?

It would be nice not to have to create a new client project whenever an existing one signs a new contract. Review collected by and hosted on G2.com.

Response from Joleena Henson of Dubsado

Hi Adonya,

Thank you so much for taking the time to write a review about Dubsado! We appreciate the kind words and feedback.

All projects can only have 1 main contract, but a solution to creating a new project for another contract could be adding a sub-agreement to the existing project instead. If you would like to learn more, send us a chat and the team will be happy to help you out with that! Thanks again. :)

Trenice B.
TB
Trenice B.
CHIEF COMMUNICATION OFFICER /PUBLICIST
Small-Business (50 or fewer emp.)
"DUBSADO IS THE BEST CRM TOOL"
5/5
What do you like best about Dubsado?

The best thing about Dubsado is I can manage all my projects and collect payments all in one place. I use Dubsado as my primary way to collect data, communicate with my clients, and keep track of their projects. Review collected by and hosted on G2.com.

What do you dislike about Dubsado?

I'm not too fond of the lack of customization. If you want to slay your Dubsado, you'll have to purchase a template. Dubsado just started working on a new BETA interface for their forms. So that's a plus. Review collected by and hosted on G2.com.

Response from Joleena Henson of Dubsado

Hi Trenice,

Thank you so much for the kind words and great review of Dubsado!

Yes, as you mentioned, we are looking at ways to optimize forms to the fullest. We're hoping to release the new form builder in the near future.

So happy to hear that we've helped making your work process easy by keeping everything in one place. As always, the team is one chat away if you need us. Thanks again for taking the time to write this review!

- Joleena

The Dubsado Team

Verified User in Newspapers
AN
Verified User in Newspapers
Small-Business (50 or fewer emp.)
"affordable software for small business owner"
4.5/5
What do you like best about Dubsado?

I like that I can write form responses to some of my most common emails so replying to customers and sending them contracts, invoices and proofs to approve are very quick. I also like that I can automate reminders about upcoming payments or late payments. This has really cut down on the number of clients who are 60 days or more past due. Clients with the same monthly recurring payment can be set up automatically so you don't have to create an invoice for them every month. Review collected by and hosted on G2.com.

What do you dislike about Dubsado?

When I am trying to narrow down a search and find everyone who is overdue or late payments, each time I go back to that list I have to do the search all over again. It isn't very fast to find a specific list of contacts and look up just their accounts. Review collected by and hosted on G2.com.

Response from Joleena Henson of Dubsado

Hi there,

Thank you for taking the time to write a review! We love that we help make running your business easier by keeping everything stored in one place. It's great that your communication with customers has improved since using Dubsado!

We're always looking for ways to improve the system, we would love to improve the search-ability throughout the system.

Thanks again for the feedback and taking the time to write this!

-Joleena

The Dubsado Team

Tamara S.
TS
Tamara S.
SEO Consultant
Small-Business (50 or fewer emp.)
"Best Operations Solution for Small Businesses!"
5/5
What do you like best about Dubsado?

I love that Dubsado is an all-inclusive tool! You can schedule appointments, get paid, send contracts, send emails, etc - all within this software. Since I've used this tool, my clients truly feel like they have a smooth customer experience. Review collected by and hosted on G2.com.

What do you dislike about Dubsado?

There's not much that I dislike! And if I've had an issue with something, I was able to chat with support and they helped me find a solution, pointed me to the support article, or let me know that they'd consider it as a future feature. Review collected by and hosted on G2.com.

Response from Joleena Henson of Dubsado

Hi Tamara,

We are so happy to hear that Dubsado has helped solve the majority of your operations problems! We do hope to make running a business easier.

Thank you for the kind words and taking the time to write this review. We so appreciate it! As always, the team is one chat away if you need us.

- Joleena

The Dubsado Team

Verified User in Graphic Design
AG
Verified User in Graphic Design
Small-Business (50 or fewer emp.)
"Honest Review of Dubsado!"
3/5
What do you like best about Dubsado?

What I love most about Dubsado is the flexibility with the forms and automation options. I really loved how I could send prospective clients an automated email directly after they completed a form. It created a great touch point, and saved me time without having to send the emails physically. Review collected by and hosted on G2.com.

What do you dislike about Dubsado?

For newbies/non-tech savvy people, getting familiar with the Dubsado dashboard can feel cumbersome at first. But with time and patience, it gets easier to navigate the platform. Review collected by and hosted on G2.com.

Response from Joleena Henson of Dubsado

Hi there!

Thank you so much for taking the time to write a review of Dubsado! So glad to hear you loved the flexibility of the forms and automation. We do understand there is a learning curve, our hope is that we provide a ton of resources to help you with getting set up. We are always looking at ways to improve use-ability in Dubsado! Thanks again for taking the time, as always, our team is one chat away if you need any help!

- Joleena

The Dubsado Team

MG
Mariana G.
Business Owner
Small-Business (50 or fewer emp.)
"The best way to onboard my clients!"
5/5
What do you like best about Dubsado?

Easy to build templates, invoices and proposals.

Avoid the repetition of tasks, since I have pretty much all created in advance! Review collected by and hosted on G2.com.

What do you dislike about Dubsado?

I'd love to have more calendar templates for each of my team members and be able to get paid on multiple currencies. Review collected by and hosted on G2.com.

Amanda H.
AH
Amanda H.
Small-Business (50 or fewer emp.)
"Game changer CRM for small businesses but has a few limitations"
4/5
What do you like best about Dubsado?

Dubsado is a fantastic tool for managing leads, tracking notes on leads, creating and managing invoices/proposals. We went from Excel to Dubsado and it has saved us valuable time on managing leads and clients! Review collected by and hosted on G2.com.

What do you dislike about Dubsado?

It can be slow for a business that has a larger lead base. Sometimes saving data can be slow. It doesn't time track notes (we do this manually). We can't track conversion rates the way we would like to. Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"Good Workflows and Templates"
4/5
What do you like best about Dubsado?

I like the way you can create automated emails and drip campaigns, all while keeping everything more personal and integrating proposals. I also love the meeting scheduling functionality. Review collected by and hosted on G2.com.

What do you dislike about Dubsado?

It takes a little bit of time to learn where different tools live, but that's to be expected with a tool this complex. Thankfully, the help documents are on point, and it's easy to find an answer. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Wonderful, all-in-one client management tool for service based businesses"
5/5
What do you like best about Dubsado?

I love that it replaced about six different softwares for me (contracts, invoicing, payment processing, forms, client portal, scheduler). It is customizable and many of the features can be automated. I also love the customer support team. The owners and team are always improving the software and adding new features. Review collected by and hosted on G2.com.

What do you dislike about Dubsado?

I wish it had an app so that I can be notified when I get a new lead or when a client completes a form, etc. For now, I have the Dubsado URL saved on my homescreen on my phone to easily access. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Difficult to use... not intuitive at all"
1.5/5
What do you like best about Dubsado?

It has many automation that can be created to make a company's workflow much easier. We used the scheduling, invoicing and contract features but didn't have a use for the many others that are available. Review collected by and hosted on G2.com.

What do you dislike about Dubsado?

It is not an intuitive system and has a very steep learning curve. Many companies need to hire someone to set their Dubsado up for them, and then don't know how to use it themselves. Review collected by and hosted on G2.com.

Response from Joleena Henson of Dubsado

Hi there,

Thank you for taking the time to submit feedback. Sorry to hear you found Dubsado difficult to use. We understand there is a learning curve in getting started, but we do try to provide as many free resources as we can! Aside from our extensive help center and education portal, we do have 1:1 calls with our team available, as well as chat available 7 days of the week. We do hope we can help simplify your process. Our team is one chat away when you need us!

- Joleena

The Dubsado Team