Drift Reviews & Product Details

Drift has helped me engage with prospects live, providing a more authentic touch than a general AI bot. If I'm away from my computer, it'll allow the prospect to schedule directly through my calendar link, instead of having to go through another contact in our company. Review collected by and hosted on G2.com.

Nothing! The software has been easy to use and learn. Review collected by and hosted on G2.com.

I like the functionality to see live website viewer traffic, being able to communicate via a chat function directly to them and having an easy app function for both mobile & desktop application. Seamless to use and very powerful. Connectivity with CRM Tools and effectively keeps record with all chats/data. Review collected by and hosted on G2.com.

I have not found any currently, but my team have been using for quite some time now. Review collected by and hosted on G2.com.

Drift has been helpful in driving new lead generation. The ChatBot feature allows site visitors to quickly talk to someone live/schedule time on the sales team's calendar directly. The insights on who is visiting the site and what they are viewing is also really benefical information when creating new leads. Review collected by and hosted on G2.com.

Nothing yet, eveything has been good so far. Review collected by and hosted on G2.com.

Drift is easy to use and makes an immediate impact. Whether you choose to build a fully automated bot, or one with live reps on the other end, the bot playbooks are simple to setup, connecting to your or your reps' Outlook/Google calendars is a quick process, and you can be running in a few hours.

The support team is experienced, helpful and very supportive, and everyone I've worked with from my account team to the C-level folks I've met are passionate, engaging and all about improving user experiences to help your business grow. Review collected by and hosted on G2.com.

I've hit some limitations here and there, and made enhancement requests for their product. The good thing is in most cases, there are workarounds. Reporting is adequate, especially if you're used to more advanced dashboards from Tableau, Adobe and Google. They have made improvements over the past few years though, and if you tag things properly, you can get the data you need in SFDC. Review collected by and hosted on G2.com.

Being able to see intent signal like emails, website visits and what page they viewed. Really helps find key prospects/accounts. Review collected by and hosted on G2.com.

It shows a lot of email responses like automatic replys and out of office as intent signals. Review collected by and hosted on G2.com.

We can be contacted at any time, prospects can make appointments directly with us, we know where our customers are on our website. Review collected by and hosted on G2.com.

in a large organization, it can be complicated to set drift parameters to take full consideration of each person's territory. Review collected by and hosted on G2.com.

I love the entire concept of Drift. It allows for customers to connect with our sales team in real time, or allow for them to schedule meetings based on our work calendar. If a live rep is not available to respond to the prospect or customer, it will automatically ping another rep to allow for a smooth process for the customer to get the help that they need. I love that you can personalize your availabilty, write a bio about yourself, and give a personalized touch in a situation where customers will appreciate it. The platform also allows for the Sales Leadership to set up specific accounts and territories for the team so that people are not accessing wrong accounts, or stepping into other territories. Our account rep, Ben, is wonderful and always willing to help! Review collected by and hosted on G2.com.

Overall the product is great! In my role, we set our meetings from Teams/Outlook. If there was a way to include the "Scheduling Assistant" feature to ensure the whole account team is avaialble to meet with the customer, that would be a great feature to add to Drift. Review collected by and hosted on G2.com.

I like how it allows us to break the 4th wall in a sense. The buyer's journey can be so anonymous at times, but this gives us the opportunity to connect early on. I can start a conversation or they can. Review collected by and hosted on G2.com.

I don't love the automation around booking a meeting b/c it tends to assign the person to the wrong rep initially and then we have to shuffle something around on our end. If they could properly identify who the rep should be based on the account coming in, that would make everything smoother. Review collected by and hosted on G2.com.

I like the auto responses that the chatbot generates. It saves our team a lot of time and resources while still providing helpful responses to our users. The built in video recorder allows us to send personalized messages to our prospects. Review collected by and hosted on G2.com.

Sometimes the video recorder freezes up, especially if I'm re-recording a video. I usually have to refresh the page and start over which can be frustrating. I also notice a delay with some of the notifcations from website visits. This is important because we try to maintain a low SLA time. Review collected by and hosted on G2.com.

The Drift Prospect Dashboard serves as an intuitive tool for effortlessly accessing in-depth insights on the accounts that are currently showing upward trends. This comprehensive platform provides a wealth of data, enabling users to swiftly and effectively identify the accounts that are gaining traction, ultimately supporting informed decision-making and strategic initiatives. Review collected by and hosted on G2.com.

The conversation tab can sometimes be confusing to use Review collected by and hosted on G2.com.