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Drift Reviews & Product Details

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Starting at $2,500.00
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Drift Integrations

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Drift Demo - Bionic Chatbots
Redefine what it means to have an online conversation with Drift's enterprise-grade Bionic Chatbots, which leverage AI and your own content to give your buyers the freedom, security, and flexibility to take the conversation wherever they need to go. 
Drift Demo - Conversational Landing Pages
Conversational landing pages transform passive browsing into active conversations. Unlike traditional landing pages where your visitors may have questions but don’t have time to wait around for an answer, Drift’s conversational landing pages serve up information relevant to the asset you’re shari...
Drift Demo - Fastlane
Transform your web forms into a direct line to your sales pipeline. Fastlane plugs into your website forms to let your target leads jump straight into a live conversation or book a meeting. No more forcing leads to wait for follow-up after filling out a form.
Drift Demo - Prospector
Unlock the full potential of your sales strategy with Drift Prospector. This AI-driven tool accurately forecasts buying signals within your most valued accounts, blending direct engagement, external intent insights, and Salesforce data to map out the buying journey. Equip your sales force with th...
Drift Demo - Site Concierge
Drift’s Site Concierge delivers multi-faceted digital experiences unique to each website visitor based on their individual interests, intent, and stage. This results in individualized experiences for them, and more quality pipeline for you — all with less effort from your marketing team. 
Drift Demo - Conversation Insights
With Drift Analytics & Insights, you get a clear picture of website performance — analyzing which conversational approaches, on which pages, generate your highest-converting leads. And which source and influence the most pipeline and revenue. So you can do more of what works best.
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Drift Reviews (1,256)

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Reviews

Drift Reviews (1,256)

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4.4
1,256 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise Drift for its ease of use and powerful features that enhance customer engagement and streamline sales processes. The platform's ability to facilitate real-time communication and automate meeting scheduling is highly valued, making it a preferred choice for sales teams. However, some users note that the integration with other tools can be challenging and may require additional support.

Pros & Cons

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Conor C.
CC
Business Development Representative
Mid-Market (51-1000 emp.)
"user friendly and intuitivness"
What do you like best about Drift?

What I most like is the ease of use, a big advantage is everything is personalisable and visible. Review collected by and hosted on G2.com.

What do you dislike about Drift?

On drift in our business we do not recieve the right location of our leads as my colleagues and I cover specific markets. Review collected by and hosted on G2.com.

Andrew M.
AM
Mid-Market (51-1000 emp.)
"Easy to deploy, great customer team, easy to use"
What do you like best about Drift?

I am a big fan of Drift, my account team and customer support. My account team is always providing insights and recommendations on what we can do to improve our playbooks. They are very responsive and address questions promptly. They also do a very good job onboarding new users.

The support team is great and proactively communicates when issues occur.

The user interface is very easy to use, with performance reports and I like how it integrates with other tools. For instance, 6sense segments. Review collected by and hosted on G2.com.

What do you dislike about Drift?

From a practitioner's perspective, having an easy way to edit playbooks would be good. Some of the playbooks we use are extensive, and making changes requires raw data export with lots of formatting. I would recommend having a text editor built-in in the platform so I can make changes on the go. Review collected by and hosted on G2.com.

Response from Sarah Haberman of Drift

Hi Andrew, Thanks for the awesome review and great suggestions! Glad you're having a great experience with the team.

- Sarah Haberman, Senior Manager, Customer Marketing @ Drift

Mark B.
MB
Global Lead Generation Manager
Computer Software
Enterprise (> 1000 emp.)
"Excellent Chatbot"
What do you like best about Drift?

Drift Live Chat has revolutionized our customer communication. The real-time connection is lightning-fast, enabling instant support and boosting customer satisfaction. Its personalized approach, driven by data and AI, creates meaningful interactions that resonate with our audience. Lead generation is seamless, thanks to proactive engagement and efficient qualification. Multichannel support streamlines conversations, and automation handles routine tasks effortlessly. The insightful analytics refine our strategies, while scalability ensures adaptability to our growing business. Drift Live Chat is a game-changer, enhancing efficiency and delivering an unparalleled, positive customer experience. Highly recommended for businesses aiming for exceptional communication dynamics! Review collected by and hosted on G2.com.

What do you dislike about Drift?

Drift Live Chat sometimes falls short with occasional glitches, causing disruptions in real-time communication. However we are talking less than 1% downtime here. Review collected by and hosted on G2.com.

MK
Sales Development Representative
Enterprise (> 1000 emp.)
"Review for Drift"
What do you like best about Drift?

Quick way of connectiong with potential Customers

Good connection with other apps

Easy use

Good customer support Review collected by and hosted on G2.com.

What do you dislike about Drift?

only 30 seconds to answer, but it is okay Review collected by and hosted on G2.com.

CT
Enterprise (> 1000 emp.)
"Fantastic product!"
What do you like best about Drift?

Its really easy to use! Ease of implementation. Works great with the other sales tools like Salesloft and Dynamics, Google Meets. The ability to have clients book their own meetings has really helped with my days planning and when ever I have had an issue the customer support team is always a call away to help me. Brilliant product that I use everyday! Review collected by and hosted on G2.com.

What do you dislike about Drift?

Does not always work on my Gong, Which can be fustrating Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Enterprise (> 1000 emp.)
"Real-time view of prospects on your site"
What do you like best about Drift?

I like that I can get updates about activities of my accounts on our site. I can also view what page they entered through and the last time they were active.

The prospect dashboard also helps give me a starting point for creating a lead list to target new accounts. I have a starting point for the aspect of our solution they may be interested in based on their activity. When I do reach out to new accounts, they also have some base level of who we are so it's a warmer lead.

The drift bot is helpful setting a meeting for me if the prospect wanted a meeting, but I was away from my laptop. This makes sure we never lose a potential client. Review collected by and hosted on G2.com.

What do you dislike about Drift?

The web version is great, but the app can be a bit buggy. Sometimes it will take really long to load and once it does, the screen is blank and I can't view anything on it. Review collected by and hosted on G2.com.

Lesley G.
LG
Laboratory Veterinary Technician
Mid-Market (51-1000 emp.)
"Love Drift"
What do you like best about Drift?

I love that you can see where and when your clients are on line and what they are looking at so you are able to determine their pain point before calling. Review collected by and hosted on G2.com.

What do you dislike about Drift?

Feel like the platform could be more user friendly. Review collected by and hosted on G2.com.

BS
Mid-Market (51-1000 emp.)
"Easy way to connect with interested prospects"
What do you like best about Drift?

I appreciate the ease with which I can connect with visitors on our website who are in search of more information. Drift offers a direct and simple way to communicate with people interested in what we have to offer, enabling them to reach out to us quickly and with ease. In addition, the app is very user-friendly, particularly in alerting us when someone initiates a conversation with us. Review collected by and hosted on G2.com.

What do you dislike about Drift?

If certain Drift features aren't tailored to suit your organization's needs, it can result in additional work that falls beyond your scope and distracts from interacting with potential customers who might actually be interested in your product. Review collected by and hosted on G2.com.

Nate S.
NS
Enterprise (> 1000 emp.)
"I LOVE drift and use it daily"
What do you like best about Drift?

The feature I use most often is the site activity feature; it's easy to find accounts with high intent. Another feature I really like is Drift Video. It's a super seamless Chrome extension that lets me quickly record videos to stand out in prospecting, and I can track when they open or watch it to follow up and call them quickly. I can also set up a filter to include ONLY the accounts in my book and exclude any existing customer accounts, so I don't even see the customer accounts in my dashboard. Review collected by and hosted on G2.com.

What do you dislike about Drift?

Honettle haven't found anything I dislike. Review collected by and hosted on G2.com.

MM
BDR
Enterprise (> 1000 emp.)
"Saves me so much time and makes me way more efficient"
What do you like best about Drift?

It helps save me so much time, makes my work easier, and allows me to get the results that I want. Their customer service is also great. Super helpful for anyone in sales. Super easy to use, i use it weekly. Theres lots of features and ways that you integrate it into your curent systems. I really like how easy it was to implement drift into my current workflow. Review collected by and hosted on G2.com.

What do you dislike about Drift?

None to state, I am really happy with this product so far Review collected by and hosted on G2.com.

Questions about Drift? Ask real users or explore answers from the community

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Claudia S.
CS
Claudia Santana
Last activity over 4 years ago

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