Drift Reviews & Product Details

Drift is a valuable lead collection platform for our team. I like how easy it is to use to create playbooks, and that Drift has improved their product by adding features like AI, A/B testing, and reusable blocks that cut down on the time needed to build playbooks. Drift's customer support team is a joy to work with, and is always there to quicky help. I am in the Drift platform every day both in the application having conversations and creating/editing playbooks. I appreciate their tagging system that we use to integrate with our marketing automation platform for lead creation and event registrations. Review collected by and hosted on G2.com.

We are not able to view number of conversational landing page downloads or who clicked the download button which would be valuable for our team. Additionally, AI topics cannot be added to reusable blocks which would be helpful to more quickly duplicate the sometimes complicated AI conversation flow! Review collected by and hosted on G2.com.

I love that it allows us to have inbound conversations with prospects or customers. Drift gives us the power to find out how we can help customers in the most effective and effecient manner. Scheduling is now easier than ever since our calndears are integrated. Review collected by and hosted on G2.com.

What I don't like about drift is getting notifications that are not linked to my territory. I wish prospects were required to input their business email so that other common domains were not routed. This would make sifting through drift prospects easier. Review collected by and hosted on G2.com.

Playbooks help save our staff so much time, dealing with a large volume of inquiries and job applications. Customer support has been responsive and very helpful. Implementing and integrating the chatbot into our processes has been easy and will be used frequently! Review collected by and hosted on G2.com.

Biggest challenge is that while it integrates to Salesforce, Drift attributes can only be mapped/pushed to the native Salesforce objects/modules (specifically only to Leads and Contacts objects). This is not ideal since we plan to make several playbooks to help with various processes, so only being able to view all the information under the Leads object for us makes it very 'busy', for lack of a better word. It would be better if Drift could map/push attributes to customized Salesforce objects.

Other dislikes include the inability to test reusable blocks before updating the 'published/active' playbooks they're in and the inability to customize meeting durations (eg, want 20-minute meetings). Review collected by and hosted on G2.com.

It is an easy to navigate and easy to learn software. Allows you to hit the ground running during onboarding, even if you've never seen or used it before. I also like the ability to do multiple things within it, like Video, Messaging etc. Review collected by and hosted on G2.com.

When you arent on the webpage, it is sometimes slow to load when you navigate back. Review collected by and hosted on G2.com.

I love that Drift allows my work week to sort itself out! By giving my host families the power to schedule themselves, it helps me put my efforts else. Hunting down families by call and text just to book a longer phone call is always a pain, but now with Drift it does the heavy lifting for me! I love that it has multiple unique functions including customizing my own timeframe, connecting with my outlook calendar and sending personalized messages to my families. I love Drift where has this been my whole work career! Review collected by and hosted on G2.com.

Sometimes there has been issues when needing to change the timeframe of a meeting that a family has requested. Often times I must cancel the meeting and create a normal outlook meeting instead. Review collected by and hosted on G2.com.

Its user friendly interface paired with dynamic notifications to keep me up to date with prospects I am actively working has definitely helped make a more efficient and streamlined process when it comes to managing my territory of accounts. Review collected by and hosted on G2.com.

Cost,training, initial setup and information is not always correct Review collected by and hosted on G2.com.

The most helpful thing about Drift is that it alerts you that a customer is attempting to chat even if you're not logged into the platform. Although, we do not utilize Drift daily, its a very valuable feature to have. The company does a great job of having learning sessions to discuss implementation of the platform and how to be effective. Review collected by and hosted on G2.com.

Although Drift provides a lot of relevant information when entering into a conversation. I do not like that fact that I have to go and scroll through the conversation to look for the customers name. I feel that should be one of the first things you see upon entering a conversation. Review collected by and hosted on G2.com.

Drift stands out for its ability to drive real-time engagement, enhance customer experiences, and ultimately boost conversions. Drift has been the highest contributor for SDR meetings at algolia. It also allows for meetings to be booked with minimal effort through fastlane.

Alongside this Drift is extremely easy to use. I use it on a daily bases and I can activate and deactivate in a matter of seconds. It is also extremely usefult that drift can work in the backround while I complete other daily tasks. Review collected by and hosted on G2.com.

On some occasions their is poor quality of information provided by customers which makes it impossible to follow up after the interaction through drift. Alongside this, there can be a lot of spam from gmail accounts Review collected by and hosted on G2.com.

Using Drift has been very helpful for our customer service at my company. The platform's intuitive interface and powerful features have allowed us to streamline our communication and provide real-time support to our clients efficiently. Review collected by and hosted on G2.com.

There have been none as of yet. It is pretty straight forward. Review collected by and hosted on G2.com.

Drift is a powerful tool that allows for real time interactions with customers who get on the webpage, allowing for quick exchange of information.

Drift's many upsides include direct integration with my availabilities as it is on Outlook, allowing the customers to quickly book a meeting with me on the website without back and forth's which lead to a better customer journey and a shorter sales cycle. Review collected by and hosted on G2.com.

I can't think of too many downsides except for the volume of unqualified lead that are able to book a meeting. Sometimes I'd get leads with personal emails that are able to immediately book a meeting which turns out to be a time-suck. Review collected by and hosted on G2.com.