# Drift Reviews **Vendor:** Salesloft **Category:** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,256 ## About Drift Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey. A platform that not only helps businesses translate conversational data and buyer behavior into deeper customer relationships, more pipeline and revenue, but a platform that completely modernizes the B2B website experience. Drift was built to transform the B2B buying process, and we continue to innovate as that process changes. Our goal is for your teams to not burn hours moving between disparate systems in order to deliver the best possible customer experience, but to spend more time doing what they do best — building pipeline, closing deals and strengthening customer relationships. ## Drift Pros & Cons **What users like:** - Users enjoy the **user-friendly interface** of Drift, simplifying prospect management and enhancing workflow efficiency. (53 reviews) - Users appreciate the **real-time visibility** of client activity on Drift, enhancing their ability to address client needs effectively. (47 reviews) - Users appreciate Drift's **targeted lead generation and real-time engagement analytics** that enhance their sales strategies effectively. (34 reviews) - Users value the **visitor tracking feature** for gaining insights into customer interests and enhancing targeted outreach. (30 reviews) - Users appreciate the **effective lead generation** capabilities of Drift, benefiting from real-time engagement and warm leads. (28 reviews) - Users appreciate the **conversational chat features** of Drift, enhancing lead engagement and streamlining communication effortlessly. (20 reviews) - Customer Support (19 reviews) - Communication (18 reviews) - Customer Satisfaction (17 reviews) - Visibility (16 reviews) **What users dislike:** - Users find the **chat management complex and lacking essential features** , making it difficult to optimize workflow and reporting. (10 reviews) - Users find the **learning curve steep** with Drift, requiring extensive effort to fully utilize its features. (9 reviews) - Users experience occasional **notification issues** , such as delays and blank pages, impacting their engagement with prospects. (9 reviews) - Users experience **routing issues** and frequent disconnections, complicating the effective use of Drift. (9 reviews) - Users experience **chat issues** with delayed notifications and complex workflows that hinder their efficiency and usability. (8 reviews) - Connectivity Issues (8 reviews) - Users find the **inadequate notifications** overwhelming during busy periods, making it challenging to manage the experience. (8 reviews) - Users find the **missing features** in Drift limit functionality and hinder effective data analysis and customization. (7 reviews) - Slow Loading (7 reviews) - Slow Performance (7 reviews) ## Drift Reviews ### 1. Great service so far! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2023 **What do you like best about Drift?** I think it's a great way to provide real time communication with prospects. It allows them to be able to book a meeting with us even when we are not there. I think that's probably the best thing I like about Drift. **What do you dislike about Drift?** It could probably do a better job of filtering prospects out to ensure you receive the right people per territory. This comes into play with multiple territories and product solutions. **What problems is Drift solving and how is that benefiting you?** I think it's allowing me to speak to prospects in real time which is very beneficial for me. It allows me to message prospects when they are in most need of the info, so there is no back and forth with email. **Official Response from Alexa Joy Imperial:** > Hey! It's great to hear that you're enjoying connecting with prospects in real-time with Drift. And thank you for your feedback regarding filtering prospects by territory. We understand the importance of reaching the right people in different regions, and we're constantly working to improve our platform. It's feedback like yours that makes this possible! If you have any other suggestions, please don't hesitate to reach out! 😊 —Alexa Imperial: Customer Marketing @ Drift ### 2. Powerful for Boosting Sales, but Could Improve UI and Performance **Rating:** 3.5/5.0 stars **Reviewed by:** Nabin P. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Drift?** What I appreciate most about Drift is its ability to transform website chats into immediate sales opportunities. The platform efficiently routes complex customer inquiries to the appropriate representative, allows for instant meeting scheduling, and integrates smoothly with marketing tools such as HubSpot, Salesforce, and Adobe Marketo. Drift is especially well-suited for B2B SaaS companies aiming to accelerate their sales pipeline. **What do you dislike about Drift?** Drift tends to be slower and consumes heavy memory, and I find the pricing structure to be somewhat unclear. The user interface is rather plain, lacking any standout visual elements. Additionally, the cost is quite high, making it more appropriate for enterprise-level teams. It's also harder to implement and slow customer support. **What problems is Drift solving and how is that benefiting you?** Drift addresses the challenge of lost or unqualified leads by enabling us to convert website visitors into genuine opportunities, schedule meetings instantly, and connect promising prospects with the appropriate team members. As a result, we experience a faster sales process, greater efficiency, and, in the end, increased revenue. ### 3. Targeted Lead Generation with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Siddhaant M. | Account Development Executive, Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Drift?** Drift is a very good way to get new leads as a sales person. Targeted lead generation with better than average conversion. Does have seamless integration with calendar and custom guardrails that can ebs et according to each users schedule **What do you dislike about Drift?** It lags connection with Salesforce/ not entirely successful. **What problems is Drift solving and how is that benefiting you?** It has become a high conversion growth engine for our sales teams to get good leads and for our support teams to directly solve customer problems. ### 4. Drift is a helpful tool, but security issues have made it difficult to justify **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2023 **What do you like best about Drift?** I like Drift's ability to build out playbooks based on different data like acquisition channel, page, etc. **What do you dislike about Drift?** To be most effective, you must purchase a seat for your entire sales team. This can be extremely costly. **What problems is Drift solving and how is that benefiting you?** It is providing a chat conversion option on our company website - some of our users prefer this engagement route. **Official Response from Sarah Haberman:** > Hi there, thanks so much for sharing your thoughts on Drift and your candid feedback on pricing — I'll make sure that gets in the right hands. However, I'm thrilled to hear that you're loving Drift playbook customization! That's what we're all about and we're happy to hear it's helping you engage website visitors. - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 5. Web version is perfect, app could be improved **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Drift?** overall still very good tool to use! The web version works fine, we have some routing bugs from time to time, but they get solved quickly. **What do you dislike about Drift?** Lots if issues before i moved to another role unfortunately! **What problems is Drift solving and how is that benefiting you?** We can talk to prospects instantly while they show interest in our Product, which is really helpful. We can book in calls quickly or find out their needs and it makes us safe time. **Official Response from Joshua Morgan:** > Thank you so much for taking the time to leave a review! Love seeing that we're getting those bugs fixed quickly. I know they can be frustrating. If you have specific suggestions on where you feel the app is lacking compared to the web experience, I'd be happy to pass those suggestions on to our product team. --Joshua Morgan: Customer Advocacy @ Drift ### 6. Ease of access with smooth experience **Rating:** 5.0/5.0 stars **Reviewed by:** Shubham C. | Business development Representative, Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Drift?** Some new thing that I have been using lately is the calling feature, if any customer gives their contact number I can directly call them, I can also start a quick meeting with them while chatting without any hassle **What do you dislike about Drift?** Customer qualification before adding a sales rep can be slightly improved, rest I think everything is all good till now and I still use it for more than 8 hours a day **What problems is Drift solving and how is that benefiting you?** Drift is providing me a seamless experience with customer reach outs and increases the business multifolds. ### 7. Livechat AI Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2023 **What do you like best about Drift?** AI Sales tools is very beneficial and a great addition to Drift's features! **What do you dislike about Drift?** It has become more user friendly over the year and more support has been provided **What problems is Drift solving and how is that benefiting you?** Filtering good/bad leads before they get in touch with sales and routing them to specific sales reps in different regions. **Official Response from Alexa Joy Imperial:** > Thanks for taking the time to share your experience with Drift! We're thrilled to hear that you're benefiting from our native integrations. We know how important it is to make sure that our platform works seamlessly with the tools you're already using. Please let us know if there's anything else we can do to make your experience even better! —Alexa Imperial: Customer Marketing @ Drift ### 8. Was a good Chatbot, But Major Data Breach and Billing Issues Disappoint **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Drift?** We used the Drift chatbot product for our website and it worked well. **What do you dislike about Drift?** Once Salesloft acquired Drift the customer service went down significantly. They also had a major data breach that impacted the service for 10 days in August https://www.upguard.com/blog/salesloft-drift-breach. We tried to cancel the renewal, but people from Salesloft kept calling me for payment. Then, out of the blue, I received an email that payment had been processed to Salesloft on my Amex card. They had someone processed the payment using my old card # that had expired last year. **What problems is Drift solving and how is that benefiting you?** Website chatbot **Official Response from Katherine Horner:** > I'm sorry to hear about your renewal issues! Please let me know if there's anything I can do to help here. ### 9. Drift for SDR team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Drift?** The chatbot for asking information from the lead **What do you dislike about Drift?** We have some bugs that are going to be fixed **What problems is Drift solving and how is that benefiting you?** The journey of a prospect on our pricing page ### 10. Easy way to chat and book meetings with prospects! **Rating:** 5.0/5.0 stars **Reviewed by:** Yesetly M. | Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2024 **What do you like best about Drift?** I have used drift in 2 diffrent work places and both of which have been easy to access. It allows prospects to reach out to us with any questions and book meetings when we aren't available. Drfit also has a feature that allows us to view what companies have been using our websites and what they have been browisng, allowing us to target those companies with specific wording in mind. If customer support is ever needed from our end they are always quick to respond to our inquiries! **What do you dislike about Drift?** I have used Drift for 4 years and don't have a complaint! **What problems is Drift solving and how is that benefiting you?** As a Bussiness Development Represntative Drift is beneficial when it comes to prospecting. It allows us to view hot acounts that are browsing our products. It also helps us with inbound leads when companies use the chatbot to conversate with us and book a meeting asking for more detailed information! ### 11. An SDR's best friend! **Rating:** 4.5/5.0 stars **Reviewed by:** Mitch R. | Enterprise Sales Development Representative, Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Drift?** I love how conversational Drift feels when talking to a potential prospect. It helps me snag those extra inbound leads each month and provides an easy-to-navigate solution for sales reps to schedule meetings and pre-qualify inbound leads. I love how it integrates so easily with Gmail as well, which makes it feel much more streamlined and not just one other platform I need to balance in my tech stack. I check Drift every day, and it has been a great resource for me in a challenging sales year! **What do you dislike about Drift?** Sometimes I receive leads that are from another rep's territory, but I suspect that might be more of an organizational issue via Salesforce than a Drift issue. **What problems is Drift solving and how is that benefiting you?** It is helping me get real, qualified inbound leads that help me meet my sales targets each quarter. ### 12. Javier Borreguero Review **Rating:** 5.0/5.0 stars **Reviewed by:** Javier B. | Business Development Representative | Iberia Market, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Drift?** Drift.com is an exceptional platform for conversational marketing, and my experience with it has been overwhelmingly positive. The user interface is intuitive and straightforward, making it easy for anyone to get started. This ease of use is complemented by a seamless implementation process that doesn't require extensive technical knowledge, which is a significant advantage for smaller teams or those without a dedicated IT department. Customer support is another strong point for Drift. Their support team is responsive and knowledgeable, ensuring that any issues or questions are addressed promptly. This level of support is crucial for maintaining smooth operations and maximizing the platform's potential. In terms of usage, Drift is highly effective in generating conversations. The frequency of use can vary, but the platform's ability to engage visitors and convert them into leads is impressive. The more you use it, the more you can refine and optimize your interactions, leading to better results over time. Drift also offers a comprehensive set of features, providing everything you need to manage your conversational marketing efforts efficiently. The number of features available is extensive, catering to various needs from basic chat functions to advanced automation and integrations. Speaking of integrations, Drift excels in this area as well. The platform integrates smoothly with numerous other tools and systems, enhancing its functionality and making it a versatile addition to your marketing stack. Overall, Drift.com is a robust and user-friendly solution for any business looking to enhance their customer engagement through conversational marketing. Its ease of use, straightforward implementation, excellent customer support, effective use in generating conversations, extensive features, and seamless integrations make it a top choice in this space. **What do you dislike about Drift?** Firstly, the ease of use can be a double-edged sword. Although the interface is intuitive, the learning curve for mastering all the features can be steep. New users might find it overwhelming to navigate through the extensive functionality without sufficient guidance. The implementation process, while straightforward for basic setups, can become complicated when integrating with multiple systems. Customizing the platform to fit specific needs might require technical expertise or support, which isn't always readily available. Customer support, although generally responsive, can sometimes be slow to resolve more complex issues. There have been instances where follow-up on support tickets took longer than expected, which can be frustrating when facing time-sensitive problems. In terms of frequency of use, the platform can sometimes generate too many low-quality conversations. Filtering out irrelevant interactions to focus on genuine leads requires continuous fine-tuning, which can be time-consuming. While the number of features is a selling point, it can also be overwhelming. The vast array of options might lead to feature bloat, making it difficult to find and utilize the tools that are most relevant to your needs. Ease of integration is another area that could use improvement. Although Drift integrates with many popular tools, some integrations are not as seamless as advertised. There can be compatibility issues that require additional troubleshooting, detracting from the overall user experience. In summary, while Drift.com is a powerful tool for conversational marketing, it has its drawbacks. The steep learning curve, occasional complexities in implementation and integration, inconsistent customer support, and the potential for feature overload are areas where the platform could improve. Balancing these aspects with its strengths can help you decide if Drift is the right fit for your business needs. **What problems is Drift solving and how is that benefiting you?** Drift.com is solving several key problems in the sales process by enabling real-time engagement with website visitors, which helps in capturing and maintaining their interest. By automating lead qualification and providing personalized chat experiences based on visitor behavior and demographics, Drift ensures that sales teams focus on high-quality leads, increasing efficiency and conversion rates. Its seamless integration with various marketing and sales tools fosters better alignment between teams, reducing response times and enhancing customer satisfaction. The platform's detailed analytics and reporting offer valuable insights, allowing for data-driven decisions that refine sales strategies and improve overall performance, ultimately benefiting the entire sales process. ### 13. Very useful as an ADE that handles both inbound and outbound! **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie S. | Account Development Executive, Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2024 **What do you like best about Drift?** I'll break what I like most down into 3 points: 1. I enjoy how easy it is to respond to interested customers and have active pre-discovery calls, this helps shorten my processes for qualifying leads. 2. I like the feature set of the product, ie. theres a prospecting page that shares valuables insights also how easy the implementation process was as well as the integrations with MF Teams and Slack. 3. I like how Drift enables us to better our customer support, A good chunk of our team uses Drift frequently (everyday) and It allows us to better direct leads to our respective business units. **What do you dislike about Drift?** There's not much for me to add for dislikes other than the odd instance of the application crashing and causing issues signing in, it results in leaving customers unanwered. **What problems is Drift solving and how is that benefiting you?** Drift is mainly assisting us in responding to inbound leads with promptness and accuracy. ### 14. Review by a user **Rating:** 5.0/5.0 stars **Reviewed by:** Manak K. | Sales rep, Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Drift?** As someone who works with Drift every day, I can't speak highly enough about its transformative impact on our customer engagement and sales processes. Drift’s real-time communication capabilities have revolutionized the way we interact with our website visitors, allowing us to provide instant support and convert inquiries into sales in a matter of moments. The lead qualification feature is a game-changer. Drift’s intelligent chatbots effortlessly handle initial customer interactions, asking the right questions to qualify leads before seamlessly passing them on to our sales team. This automation has not only streamlined our workflow but has also ensured that our sales reps are spending their time on high-value leads. What truly sets Drift apart is its ability to personalize customer experiences. By analyzing visitor behavior and attributes, we can tailor our interactions to each individual, creating a more engaging and satisfying user experience. This personalization has noticeably increased our engagement rates and customer satisfaction. Sales acceleration is another significant upside. Drift’s integration with our CRM system means that no lead falls through the cracks, and follow-ups are timely and relevant. This has significantly shortened our sales cycle and driven our revenue growth. The 24/7 availability of Drift’s chatbots has been invaluable. Our customers can get assistance anytime, day or night, which has improved our customer service reputation and boosted customer loyalty. The detailed analytics and insights provided by Drift allow us to continuously refine our strategies and make data-driven decisions that enhance our overall performance. Moreover, the seamless integration with other marketing and sales platforms has created a unified approach to customer engagement, making our operations more efficient. The cost savings from automating customer interactions without sacrificing quality have been a significant benefit. In summary, Drift has been instrumental in nurturing leads, enhancing customer experiences, and driving business growth. It’s an indispensable tool that has streamlined our operations and significantly improved our customer engagement strategy. If you’re looking for a robust platform to elevate your customer interactions, I highly recommend Drift. **What do you dislike about Drift?** 1. **Customization**: Enhance chatbot customization options to better match branding and unique business needs. 2. **Reporting**: Provide more advanced and customizable reporting features for deeper insights. 3. **Integration**: Expand integrations with more third-party applications and tools. 4. **User Interface**: Simplify the user interface for an even more intuitive experience. 5. **Pricing**: Offer more flexible pricing plans to cater to smaller businesses. 6. **Mobile Experience**: Improve the mobile app functionality for on-the-go management. 7. **Training Resources**: Increase the availability and quality of training resources and documentation. 8. **Support**: Offer faster and more comprehensive customer support options. **What problems is Drift solving and how is that benefiting you?** Drift solves problems of delayed customer response, lead qualification, and sales inefficiency. By enabling real-time communication and automated chatbots, it ensures instant engagement and efficient lead handling. This benefits me by streamlining customer interactions, improving conversion rates, and accelerating the sales process. Drift’s personalization and 24/7 support enhance customer satisfaction, while detailed analytics provide valuable insights for data-driven decisions, ultimately driving business growth and efficiency. ### 15. Drift Gives More Leads!! **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan N. | SDR, Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Drift?** I'm an SDR in the Cybersecurity space using drift everyday. What I love about Drift is getting real time interactions with potentail customers where I can chat live with them or have a Bot book a meeting for me while I'm busy. Even if I recieve simple notifications indicating there could be some interest, I now know what accounts to start reaching out to! It's super easy to use and straight forward. Highly recommend large orgs with large sales team to give it a try. **What do you dislike about Drift?** One complaint is, some times I have the bot book a meeting for me that isn't aligned to my territory. **What problems is Drift solving and how is that benefiting you?** As of late my lead flow has died down and Drift helps me figure out who are the warmest prospects to start outbounding into. ### 16. Chat bot with a powerful prospector dashboard **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah Danielle D. | Enterprise Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Drift?** I've been using drift for 3 years now. There are two main parts to Drifts platform that I leverage, the chat bot & the prospector dashboard. Chat bot: In the time that I've been using drift, dramatic improvements have been made to the fluidity and functionality of the chat. It's handy integrations to CRMs makes it quick to look up a persons background information, plus the link to their website is immediately helps to understand who you are speaking to quickly. Prospector Dashboard: Very accurate way of tracking who is on your website, and what they are looking for. There are filters to narrow down to territories or countries and side tabs to expand the view and gain further insights. Compared to other tracking technology, I find drift to be very accurate and fast at alerting me to when a prospect is on our website. Highly usefull tool for maximzing inbounds and fueling outbounds. **What do you dislike about Drift?** The prospector dashboard is occasionally glitchy as in the pop up window expanded view does not always load. **What problems is Drift solving and how is that benefiting you?** Drift enables us to engage in a fast and smooth way with visitors when they come to our site. This coupled with the insights on website visits help to prioritise targeting and speed up the process to book a discovery meeting. ### 17. Revolutionizing customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Saajan K. | Account Development Executive, Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Drift?** I love how Drift seamlessly allows for customers to get connected within seconds. The world of sales and information is all about the "now." If customers find themselves looking for information, they want it NOW. Luckily with Drift, you can make that experience both pleasant but also streamlined through the AI chatbot, but also once connected, prompts allow of converstations to flow naturally, while also highlighting key information about the customer. Drift has truly revolutionized how customer experience should be in this digital era. **What do you dislike about Drift?** Drift for my organization can sometimes have parameters which can be pointless for enterprise size companies. For example, customer is automatically given a meeting, but that is not a customer that I cover. I wonder if Drift can have more logic built into it to allow for customers to be routed to right coverage team when it comes to the meeting step. **What problems is Drift solving and how is that benefiting you?** Getting people in touch with their right service need. It feels good knowing that Drift can prevent potential hot leads, and current customers from being lost in the void. ### 18. Partnerships Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Drift?** User-friendly and easy to navigate, I had a hard time setting up some stuff in relation to my account the the Drift support team was extremely helpful and responsive in getting it fixed. Super appreciative! **What do you dislike about Drift?** the email updates that they send you every morning **What problems is Drift solving and how is that benefiting you?** Where to spend my time and energy when prospecting and if my messaging and outreach have any influence. **Official Response from Sarah Haberman:** > So great to hear about your experience as a BDR using Drift! Thanks for taking the time to leave a review. - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 19. Great UI - Great features - a few improvement would make it 10/10 **Rating:** 4.0/5.0 stars **Reviewed by:** Brian A. | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Drift?** first of all, I like the logo. The UI (Mac, google chrome) is good. i like how everything is positioned. The features are exactly what we would expect from the product, with bonuses such as /note while working as a team. everything works smoothly, integration with the agenda is great. Didn't have to deal with customer support, but the person that did our training was excellent! He even woke up at 4am his time to do our training. **What do you dislike about Drift?** Initial setup is not easy. I think Drift could improve a lot on that part. It was frustrating to find the option to change the default time your meetings were booked for, and the settings overall. There aren't so many chat in my market so i don't use the product too often unfortunately. **What problems is Drift solving and how is that benefiting you?** Having meetings booked without having to do anything. I gain time and potentially money. ability to chat with potential clients ### 20. Booking meetings through drift **Rating:** 4.0/5.0 stars **Reviewed by:** Susann F. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2024 **What do you like best about Drift?** I like that through drift, if I am not available to speak with the person who reached out, the lead can book a meeting with me so that we can speak at a later point in time which works for both os us. I also like that I can set specific requirements for that meeting, such as a buffer time inbetween that meeting and the next, as well as setting a time limit as to how soon a meeting can be booked with me, which gives me enough time to prepare for it. **What do you dislike about Drift?** Whilst it is great that leads can book meetinsg with me direclty, there is a fault in drifts system. My working hours are set from 9-5 however, leads have been able to book meetings with me outside of my working hours, which is quite annoying. **What problems is Drift solving and how is that benefiting you?** I can qualify leads very easily and direct them to te right departments if they are not a qualified sales lead. Overall, it saves me time in my daily job when I can speak with leads straight away via the chat. ### 21. It's great to grab the attention! **Rating:** 5.0/5.0 stars **Reviewed by:** Luisa Z. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2022 **What do you like best about Drift?** The best thing that Drift Video has is the call to action like "play a 1-minute video", because it clearly states that it is a short video (making it more appealing for people to actually play it), and it also invites people to click on it. It also allows having a chat within each video so that people leaves their comments and it provides insight into the percentage of the video that was played. This tool works amazing for when I need to show a customer how to do X or Y within our platform because it's easier for people to follow instructions from a video rather than a help article, but this has a great potential for prospecting as well. Cherry on top is the encouraging messages that show right before you start recording. **What do you dislike about Drift?** The Chrome extension doesn't work at all times, so sometimes it makes it hard when you know that a video would be the best tool for a specific email. I would love for this to be enhanced in future updates because the product itself is very good. **What problems is Drift solving and how is that benefiting you?** - Grab the attention of customers - Make it appealing to follow instructions - Saving time in providing step-by-step instructions - Creating more meaningful relationships with my customers ### 22. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Drift?** Helps me communicate in timely manner with pros **What do you dislike about Drift?** nothing i can think of so far , great so far **What problems is Drift solving and how is that benefiting you?** quick communication ### 23. Excellent, easy to use tool for lead collection and customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2024 **What do you like best about Drift?** Drift is a valuable lead collection platform for our team. I like how easy it is to use to create playbooks, and that Drift has improved their product by adding features like AI, A/B testing, and reusable blocks that cut down on the time needed to build playbooks. Drift's customer support team is a joy to work with, and is always there to quicky help. I am in the Drift platform every day both in the application having conversations and creating/editing playbooks. I appreciate their tagging system that we use to integrate with our marketing automation platform for lead creation and event registrations. **What do you dislike about Drift?** We are not able to view number of conversational landing page downloads or who clicked the download button which would be valuable for our team. Additionally, AI topics cannot be added to reusable blocks which would be helpful to more quickly duplicate the sometimes complicated AI conversation flow! **What problems is Drift solving and how is that benefiting you?** Drift gives our site visitors an alternative to forms to submit demo requests, and provides a channel for a high volume of customer support requests that we are able to serve with AI and structured non-AI playbooks. ### 24. Drift for Pipeline **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2024 **What do you like best about Drift?** I love that it allows us to have inbound conversations with prospects or customers. Drift gives us the power to find out how we can help customers in the most effective and effecient manner. Scheduling is now easier than ever since our calndears are integrated. **What do you dislike about Drift?** What I don't like about drift is getting notifications that are not linked to my territory. I wish prospects were required to input their business email so that other common domains were not routed. This would make sifting through drift prospects easier. **What problems is Drift solving and how is that benefiting you?** Its helping by giving the best possible information of an inbound lead. Marketing leads are not always easily understood. Leads that come from drift are activley speaking to you and letting you know what they need. It is also solving the problem of having little to no contact information for some accounts because you can use a contact to get the correct email domain for the entire account you support. ### 25. In-house implementation for staffing agency **Rating:** 4.5/5.0 stars **Reviewed by:** Glorianna S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Drift?** Playbooks help save our staff so much time, dealing with a large volume of inquiries and job applications. Customer support has been responsive and very helpful. Implementing and integrating the chatbot into our processes has been easy and will be used frequently! **What do you dislike about Drift?** Biggest challenge is that while it integrates to Salesforce, Drift attributes can only be mapped/pushed to the native Salesforce objects/modules (specifically only to Leads and Contacts objects). This is not ideal since we plan to make several playbooks to help with various processes, so only being able to view all the information under the Leads object for us makes it very 'busy', for lack of a better word. It would be better if Drift could map/push attributes to customized Salesforce objects. Other dislikes include the inability to test reusable blocks before updating the 'published/active' playbooks they're in and the inability to customize meeting durations (eg, want 20-minute meetings). **What problems is Drift solving and how is that benefiting you?** Drift is reducing the amount of time our staff spend on responding to inquiries, conducting interviews and scheduling meetings. Our staff appreciate it and we can now redirect their hours spent working to other meaningful tasks. ### 26. Intuitive and Smooth **Rating:** 4.0/5.0 stars **Reviewed by:** Mark J. | Sales Development Representative, Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Drift?** It is an easy to navigate and easy to learn software. Allows you to hit the ground running during onboarding, even if you've never seen or used it before. I also like the ability to do multiple things within it, like Video, Messaging etc. **What do you dislike about Drift?** When you arent on the webpage, it is sometimes slow to load when you navigate back. **What problems is Drift solving and how is that benefiting you?** It is providing another channel for inbound sales leads, and doing some of the initial leg work so that we can expedite conversion of those leads. It is taking away some mundane tasks that I have to do outside of Drift. ### 27. Makes my time management a breeze! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Drift?** I love that Drift allows my work week to sort itself out! By giving my host families the power to schedule themselves, it helps me put my efforts else. Hunting down families by call and text just to book a longer phone call is always a pain, but now with Drift it does the heavy lifting for me! I love that it has multiple unique functions including customizing my own timeframe, connecting with my outlook calendar and sending personalized messages to my families. I love Drift where has this been my whole work career! **What do you dislike about Drift?** Sometimes there has been issues when needing to change the timeframe of a meeting that a family has requested. Often times I must cancel the meeting and create a normal outlook meeting instead. **What problems is Drift solving and how is that benefiting you?** Drift is providing a quick and easy way for my families to schedule a meeting with me. It helps from waisting my time hunting them down and giving them an ever changing timeframe to book with me. ### 28. Great tool to have for prospecting! **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew T. | SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Drift?** Its user friendly interface paired with dynamic notifications to keep me up to date with prospects I am actively working has definitely helped make a more efficient and streamlined process when it comes to managing my territory of accounts. **What do you dislike about Drift?** Cost,training, initial setup and information is not always correct **What problems is Drift solving and how is that benefiting you?** Drift allows us to track and keep tabs on existing users and prospects that we are actively reaching out to by providing actionable insights and data that we can then use to better tailor a more custom personalized prospecting sequence and cadence. It also allows for up to date information on who is a top priority and what accounts should be prioritized accordingly. ### 29. Drift Review **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany W. | Account Development Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Drift?** The most helpful thing about Drift is that it alerts you that a customer is attempting to chat even if you're not logged into the platform. Although, we do not utilize Drift daily, its a very valuable feature to have. The company does a great job of having learning sessions to discuss implementation of the platform and how to be effective. **What do you dislike about Drift?** Although Drift provides a lot of relevant information when entering into a conversation. I do not like that fact that I have to go and scroll through the conversation to look for the customers name. I feel that should be one of the first things you see upon entering a conversation. **What problems is Drift solving and how is that benefiting you?** Drift is benefical to me because it allows customers to schedule appointments with me. Once you block off time on your calandar and choose what times you'd like to meet with customers, Drift will allow customers to book meetings with that in mind. I also think its pretty cool that Drift routes specific employees to specific conversations depending on what the customer inputs. Also, I like the fact that it shows customer engagement and what customers are looking at when browsing your website. ### 30. Sales Development: use it on a daily basis **Rating:** 3.5/5.0 stars **Reviewed by:** Alan D. | Sales Development Representatives, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Drift?** Drift stands out for its ability to drive real-time engagement, enhance customer experiences, and ultimately boost conversions. Drift has been the highest contributor for SDR meetings at algolia. It also allows for meetings to be booked with minimal effort through fastlane. Alongside this Drift is extremely easy to use. I use it on a daily bases and I can activate and deactivate in a matter of seconds. It is also extremely usefult that drift can work in the backround while I complete other daily tasks. **What do you dislike about Drift?** On some occasions their is poor quality of information provided by customers which makes it impossible to follow up after the interaction through drift. Alongside this, there can be a lot of spam from gmail accounts **What problems is Drift solving and how is that benefiting you?** As a sales representative it can be hard to get in contact with prospects. Drift offers the ability to be in contact in real time with a potential prospect. This can allow us to help and gather necessary information to help schedule meetings for a later date. **Official Response from Joshua Morgan:** > Hi Alan! Thanks for taking the time to leave a review! Instant replies are so important as the faster we can get with a prospect, the less likely we are to lose them to a competitor. I'd love to hear more about not providing good quality information and the span dislike. You can email me at jmorgan@drift.com --Joshua Morgan: Customer Advocacy @ Drift ### 31. Helpful Tool for Customer Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Lakeisha L. | Tech Enabled Sales Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Drift?** Using Drift has been very helpful for our customer service at my company. The platform's intuitive interface and powerful features have allowed us to streamline our communication and provide real-time support to our clients efficiently. **What do you dislike about Drift?** There have been none as of yet. It is pretty straight forward. **What problems is Drift solving and how is that benefiting you?** It has significantly improved our response times, enabling us to address customer inquiries promptly and effectively. The automated workflows and chatbots have been particularly helpful in handling routine questions, freeing up our team to focus on more complex issues. ### 32. Real-time customer interactions that efficiently led to qualified meetings **Rating:** 5.0/5.0 stars **Reviewed by:** Tri P. | Enterprise (> 1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Drift?** Drift is a powerful tool that allows for real time interactions with customers who get on the webpage, allowing for quick exchange of information. Drift's many upsides include direct integration with my availabilities as it is on Outlook, allowing the customers to quickly book a meeting with me on the website without back and forth's which lead to a better customer journey and a shorter sales cycle. **What do you dislike about Drift?** I can't think of too many downsides except for the volume of unqualified lead that are able to book a meeting. Sometimes I'd get leads with personal emails that are able to immediately book a meeting which turns out to be a time-suck. **What problems is Drift solving and how is that benefiting you?** Drift drastically shortens the sale cycle by allowing the lead to book a meeting while browsing the website... this solves a major problem in Sales, which is a drawn out sales cycle due to lack of effective discovery. This benefits me because while using Drift I can have effective discovery in real-time while the customer is on the webpage--I am able to exchange info with the leads like asking about pain-points and challenges and timeline while sharing info about our solutions in real-time and gather enough info for the rest of my team for meeting. **Official Response from Sarah Haberman:** > Thank you for your thoughtful review and feedback! We're thrilled to hear that Drift efficiently connects you with qualified leads in real-time and shortens the sales cycle 🚀 ### 33. Max Ugarte(Tealium) Review **Rating:** 4.0/5.0 stars **Reviewed by:** Max U. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Drift?** I think drift is very helpful seeing the activity of who is on the website, especially by location. Helps to prioritize accounts with most page interactions and identify HQ locations. **What do you dislike about Drift?** I dislike the filtering system. It is hard to exclude and include specific page views or audiences. Often times the filters don't work. **What problems is Drift solving and how is that benefiting you?** It is solving me being able to interact with uidentified webvisitors. ### 34. Transforming Customer Engagment **Rating:** 4.0/5.0 stars **Reviewed by:** Leah F. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Drift?** Most helpful with Drift is the automation - specifically with chatbots, freeing up valuable time and resources. **What do you dislike about Drift?** Downside of using drift is the initial learning curve. It takes some time to become proficient with the features and advanced capabilities. **What problems is Drift solving and how is that benefiting you?** Drift’s live chat and chatbot features engage website visitors in real-time, helping us capture leads that might otherwise leave without interacting. The bots also qualify leads by asking our predefined questions, ensuring that our sales team focuses on high-potential prospects. ### 35. Drift is a great tool! Love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Elisalynn C. | Lead Generator Sales Customer Service Inbound/Outbound, Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2024 **What do you like best about Drift?** I love the ability to create playbooks and that our customers can reach out in a quick and accessible way that works for their schedule. I use it daily for work and have multiple interactions with customers each day. It was easy to learn and great customer support. **What do you dislike about Drift?** At this time I don't have any dislikes or changes I would make. **What problems is Drift solving and how is that benefiting you?** Giving customers and potentional customers another way to reach out that is effective and works well for them. ### 36. Easy way to schedule group meetings **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Drift?** Drift makes scheduling meetings with clients in different time zones very easy. In addition, I save a significant amount of time by utilizing Drift to schedule group meetings. I highly recommend Drift as it makes things simple for me and my customers! **What do you dislike about Drift?** Sometimes my clients don't change the time zone to their own local time when scheduling meetings and this causes scheduling issues. Drift could make the time zone more obvious to avoid this issue. Other than that I haven't had any issues. **What problems is Drift solving and how is that benefiting you?** Drift helps me solve the problem of scheduling meetings with multiple contacts in multiple time zones. It helps me avoid multiple emails and client frustration. ### 37. Useful in a variety of ways for Sales **Rating:** 4.0/5.0 stars **Reviewed by:** Dominic T. | Account Manager - Central Europe, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Drift?** I can see when contacts from a company I have been targetting with outbound messaging visits the website, and get an idea of what they are interested in. **What do you dislike about Drift?** Availability for joining live chats is linked to your calendar, which is then affected if you like to block out your calendar to focus on tasks. **What problems is Drift solving and how is that benefiting you?** insight into website visitor activity, ability to engage with top of funnel leads ### 38. Great for prospecting **Rating:** 5.0/5.0 stars **Reviewed by:** Valarie G. | Enterprise Solutions, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Drift?** As an SDR, it is a super helpful tool to see what prospects are engaging frequently with our website. It is even helpful to see prospects that I previously thought "oh they dont seem too interested." and then log into dift to see that they have very recently been viewing our content. It gives me the confidence that the prospect is more engaged than I previously thought. Personally, I use it and check it many times a day. **What do you dislike about Drift?** Many times, by the time the notification pops up, the prospect is already inactive on the page. I dont 100% think this is a problem with dift because I know people click through pages and off websites so fast. I have also had some trouble logging in through my SSO on the mobile app so I havent been able to use the mobile app. **What problems is Drift solving and how is that benefiting you?** Discovering prospect intent and being able to quickly interact with prospects. As an SDR, we are always waiting for email or call responses and this is an effective way to chat while we know they are available. **Official Response from Sarah Haberman:** > Hi Valarie, Thanks a bunch for sharing your experience and feedback! It's fantastic to hear that Drift is boosting your prospecting game. Keep up the awesome work with Drift, and here's to even more prospect engagements ahead! - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 39. Great app! amazing team **Rating:** 5.0/5.0 stars **Reviewed by:** Akhil . | Account Development, Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Drift?** Drift helps ensure we service every persona who lands on our website. This gives us heads start to prospect and support our existing customers looking for support as well talk to the new ones. **What do you dislike about Drift?** I could use some quick response prompts to help respond faster to the people. **What problems is Drift solving and how is that benefiting you?** Supporting enquries straight out of the website, dropping the wait time for the prospects. ### 40. A good tool if used well **Rating:** 3.5/5.0 stars **Reviewed by:** Grant B. | Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Drift?** The tool itself if used correctly is a very powerful tool to acquire customers and help users navigate throughout the website. The Drift team is helpful in getting us to figure it out. **What do you dislike about Drift?** We haven't set up the functionality that well, so we struggle to maximize the capabilities. Many of our users use the tool as a customer service tool to ask questions, and that's not the best way for us to use it. **What problems is Drift solving and how is that benefiting you?** Drift helps us acquire leads and help users self-serve. ### 41. user friendly and intuitivness **Rating:** 5.0/5.0 stars **Reviewed by:** Conor C. | Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2024 **What do you like best about Drift?** What I most like is the ease of use, a big advantage is everything is personalisable and visible. **What do you dislike about Drift?** On drift in our business we do not recieve the right location of our leads as my colleagues and I cover specific markets. **What problems is Drift solving and how is that benefiting you?** Drift is solving the problem of leads arriving to our website and being the initial form of ¨human¨interaction which I love and is very automated. ### 42. Easy to deploy, great customer team, easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew M. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2024 **What do you like best about Drift?** I am a big fan of Drift, my account team and customer support. My account team is always providing insights and recommendations on what we can do to improve our playbooks. They are very responsive and address questions promptly. They also do a very good job onboarding new users. The support team is great and proactively communicates when issues occur. The user interface is very easy to use, with performance reports and I like how it integrates with other tools. For instance, 6sense segments. **What do you dislike about Drift?** From a practitioner's perspective, having an easy way to edit playbooks would be good. Some of the playbooks we use are extensive, and making changes requires raw data export with lots of formatting. I would recommend having a text editor built-in in the platform so I can make changes on the go. **What problems is Drift solving and how is that benefiting you?** We are using Drift for multiple purposes and it helps us by routing site visitors to the right contacts. **Official Response from Sarah Haberman:** > Hi Andrew, Thanks for the awesome review and great suggestions! Glad you're having a great experience with the team. - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 43. Excellent Chatbot **Rating:** 4.5/5.0 stars **Reviewed by:** Mark B. | Global Lead Generation Manager, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Drift?** Drift Live Chat has revolutionized our customer communication. The real-time connection is lightning-fast, enabling instant support and boosting customer satisfaction. Its personalized approach, driven by data and AI, creates meaningful interactions that resonate with our audience. Lead generation is seamless, thanks to proactive engagement and efficient qualification. Multichannel support streamlines conversations, and automation handles routine tasks effortlessly. The insightful analytics refine our strategies, while scalability ensures adaptability to our growing business. Drift Live Chat is a game-changer, enhancing efficiency and delivering an unparalleled, positive customer experience. Highly recommended for businesses aiming for exceptional communication dynamics! **What do you dislike about Drift?** Drift Live Chat sometimes falls short with occasional glitches, causing disruptions in real-time communication. However we are talking less than 1% downtime here. **What problems is Drift solving and how is that benefiting you?** Drift is addressing our communication challenges by streamlining real-time connections and automating routine tasks. It has improved lead generation, providing instant engagement with website visitors. The personalized interactions and valuable insights from analytics enhance customer satisfaction, making Drift a crucial solution for efficient and effective customer engagement in our business. ### 44. Review for Drift **Rating:** 4.0/5.0 stars **Reviewed by:** Michelle K. | Sales Development Representative, Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2024 **What do you like best about Drift?** Quick way of connectiong with potential Customers Good connection with other apps Easy use Good customer support **What do you dislike about Drift?** only 30 seconds to answer, but it is okay **What problems is Drift solving and how is that benefiting you?** Drift is helping both, the business user and the customer to interact in an easier and faster way. The user can answer specific questions without beeing in contact first. Trough this questions the system make sure to connect the user to the right (sales) person. The benefit for me as a business user is that i have an easy way to connect to potential opportunitys and that i already have some informations about the needs ### 45. Fantastic product! **Rating:** 5.0/5.0 stars **Reviewed by:** Connor T. | Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2024 **What do you like best about Drift?** Its really easy to use! Ease of implementation. Works great with the other sales tools like Salesloft and Dynamics, Google Meets. The ability to have clients book their own meetings has really helped with my days planning and when ever I have had an issue the customer support team is always a call away to help me. Brilliant product that I use everyday! **What do you dislike about Drift?** Does not always work on my Gong, Which can be fustrating **What problems is Drift solving and how is that benefiting you?** It automates my meetings for me alowing my customer to choose when they can speak to me. THis is great as it takes alot of time out of my day running back and foward through my calender. ### 46. Real-time view of prospects on your site **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2024 **What do you like best about Drift?** I like that I can get updates about activities of my accounts on our site. I can also view what page they entered through and the last time they were active. The prospect dashboard also helps give me a starting point for creating a lead list to target new accounts. I have a starting point for the aspect of our solution they may be interested in based on their activity. When I do reach out to new accounts, they also have some base level of who we are so it's a warmer lead. The drift bot is helpful setting a meeting for me if the prospect wanted a meeting, but I was away from my laptop. This makes sure we never lose a potential client. **What do you dislike about Drift?** The web version is great, but the app can be a bit buggy. Sometimes it will take really long to load and once it does, the screen is blank and I can't view anything on it. **What problems is Drift solving and how is that benefiting you?** Drift is helping us fill the gap of whose looking at us and what exactly they're interested in. This helps speed up cold prospecting. ### 47. Love Drift **Rating:** 4.5/5.0 stars **Reviewed by:** Lesley G. | Laboratory Veterinary Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Drift?** I love that you can see where and when your clients are on line and what they are looking at so you are able to determine their pain point before calling. **What do you dislike about Drift?** Feel like the platform could be more user friendly. **What problems is Drift solving and how is that benefiting you?** Helps show where clients are navigating on website. ### 48. Easy way to connect with interested prospects **Rating:** 4.0/5.0 stars **Reviewed by:** Bonnie S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Drift?** I appreciate the ease with which I can connect with visitors on our website who are in search of more information. Drift offers a direct and simple way to communicate with people interested in what we have to offer, enabling them to reach out to us quickly and with ease. In addition, the app is very user-friendly, particularly in alerting us when someone initiates a conversation with us. **What do you dislike about Drift?** If certain Drift features aren't tailored to suit your organization's needs, it can result in additional work that falls beyond your scope and distracts from interacting with potential customers who might actually be interested in your product. **What problems is Drift solving and how is that benefiting you?** Drift is generating additional meetings for the sales team while also offering prospects the convenience of easily connecting with us. ### 49. I LOVE drift and use it daily **Rating:** 5.0/5.0 stars **Reviewed by:** Nate S. | Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Drift?** The feature I use most often is the site activity feature; it's easy to find accounts with high intent. Another feature I really like is Drift Video. It's a super seamless Chrome extension that lets me quickly record videos to stand out in prospecting, and I can track when they open or watch it to follow up and call them quickly. I can also set up a filter to include ONLY the accounts in my book and exclude any existing customer accounts, so I don't even see the customer accounts in my dashboard. **What do you dislike about Drift?** Honettle haven't found anything I dislike. **What problems is Drift solving and how is that benefiting you?** Drift helps me stand out in my prospecting, and helps me find accounts with high activity and buyer intent. ### 50. Saves me so much time and makes me way more efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa M. | BDR, Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Drift?** It helps save me so much time, makes my work easier, and allows me to get the results that I want. Their customer service is also great. Super helpful for anyone in sales. Super easy to use, i use it weekly. Theres lots of features and ways that you integrate it into your curent systems. I really like how easy it was to implement drift into my current workflow. **What do you dislike about Drift?** None to state, I am really happy with this product so far **What problems is Drift solving and how is that benefiting you?** It helps me book sales meetings without me having to do any work, it helps me reach my sales quotas and qualify leads, it helps book meetings automically by asking the right questions ## Drift Discussions - [How can Drift be integrated into Salesforce?](https://www.g2.com/discussions/how-can-drift-be-integrated-into-salesforce) - 1 comment, 2 upvotes - [What is a drift playbook?](https://www.g2.com/discussions/what-is-a-drift-playbook) - 1 comment, 1 upvote - [What are some options to better streamline the saved replies?](https://www.g2.com/discussions/31102-what-are-some-options-to-better-streamline-the-saved-replies) - 1 comment, 1 upvote - [How will GDPR compliance impact the future of Drift](https://www.g2.com/discussions/how-will-gdpr-compliance-impact-the-future-of-drift) - 1 comment, 1 upvote - [Is there a way to get a report for the live view history?](https://www.g2.com/discussions/is-there-a-way-to-get-a-report-for-the-live-view-history) - 1 comment, 1 upvote - [View Drift pricing details and edition comparison](https://www.g2.com/products/drift/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+03%3A28%3A36+-0500&secure%5Bsession_id%5D=726b60a1-6caf-4f86-8639-3ef2c216752c&secure%5Btoken%5D=e614d630756624a319b49dcb6a91144626a45f3b4236ab73619ec88fcba86179&format=llm_user) ## Drift Integrations - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) ## Drift Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Integrations** - MS Teams Integration - Email Integration - Zoom Integration - Google Meet Integration - Salesforce Integration **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Seamless Escalation - Transcripts - Self-Serve Support **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed **Automation** - Ticket Resolution - Customization - Intelligent Routing **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Performance Analysis** - Coaching - Peformance Tracking **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Sales Analysis** - ROI Forecasting - Sales Forecasting **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Drift Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,688 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,841 reviews) - [Qualified](https://www.g2.com/products/qualified/reviews) - 4.9/5.0 (1,466 reviews)