--- title: Dovetail Reviews meta\_title: 'Dovetail Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 168 reviews by the users' company size, role or industry to find out how Dovetail works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 168 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Development url: https://www.g2.com/categories/development --- # Dovetail Reviews & Product Details Visit Website It’s never been easier to build a product or service. The barriers to entry (ideas, talent, and tooling) are quickly becoming commoditized by AI. The faster your teams align behind and solve the most critical customer problems, the more revenue and market share you unlock. The only way to win is to identify what customers need and deliver it before the competition. But this is difficult to do. Data is scattered across teams and tools using various methods and it is difficult to understand, and align on, at speed. Even in the world of AI, the unique challenges associated with gathering, analyzing, and understanding complex customer feedback lead to teams wasting millions of dollars in failed products, slower development cycles, and duplicated efforts. As a result, they are continually risking decreases in customer satisfaction, and ultimately revenue. Dovetail provides always-on customer understanding. Our AI-native customer intelligence platform automatically turn sales calls, user feedback, support tickets, and voice of customer data into actionable insights that grow your business. Dovetail integrates with dozens of tools like Gong, Intercom, Zoom, Salesforce, Slack, Teams, and Google Play to analyze video, audio, documents, and text. Auto-generate reports and requirements documents; configure dashboards to visualize trends; and set up agents to ensure insights are acted on. Enable your team to track feature requests, identify pain points, reduce churn, and increase customer satisfaction through high-quality, accurate, and real-time customer intelligence that’s accessible to everyone. Deploy the industry-standard, enterprise-grade system of record for all of your customer intelligence. Put your customer first and grow your business. We’re for teams who care about solving real customer problems. Join the likes of Meta, Volvo, AWS, Dyson, Deloitte, and thousands more as they put their customer first with Dovetail. * * * Product Website Dovetail Seller [Dovetail Research Pty. Ltd.](https://www.g2.com/sellers/dovetail-research-pty-ltd) Discussions [Dovetail Community](https://www.g2.com/products/dovetail-research-pty-ltd-dovetail/discuss) Languages Supported Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Finnish, French, Hindi, Croatian, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish, Vietnamese, Chinese (Simplified) Solution Type All-in-One Overview by Dovetail Research (Dovetail) Show More ## Pricing Pricing provided by Dovetail. ### Free Free [ View More Pricing Information ](https://www.g2.com/products/dovetail-research-pty-ltd-dovetail/pricing) ## Dovetail Integrations (15) What do users say about integrations? Verified by Dovetail [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Atlassian ](https://www.g2.com/products/atlassian-2025-01-31/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Front ](https://www.g2.com/products/front/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") G2 Marketing Solutions ](https://www.g2.com/products/g2/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Service Hub ](https://www.g2.com/products/hubspot-service-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira Service Management ](https://www.g2.com/products/jira-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft OneDrive for Business ](https://www.g2.com/products/microsoft-onedrive-for-business/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Notion ](https://www.g2.com/products/notion/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pendo ](https://www.g2.com/products/pendo-io-pendo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Productboard ](https://www.g2.com/products/productboard/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Qualtrics Market Research ](https://www.g2.com/products/qualtrics-market-research/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 10/9/2024 "Dovetail is good, but expensive for what it offers" 3.5/5 What do you like best about Dovetail? I love that it is a repository for research. It works better than Confluence, or Sharepoint. It can also grab video transcripts which is helpful. It is easy to use, and people can generally find what they are looking for in there without much help. Review collected by and hosted on G2.com. What do you dislike about Dovetail? It is expensive to use. We don't have many users, and it is essentially a place we use for storing past research. So as a digital drive for hosting videos and research decks, it is very costly. Video transcription is great, but it's not hard to do anymore, so it's not really a huge value add like it used to be. Review collected by and hosted on G2.com. What problems is Dovetail solving and how is that benefiting you? Storing research reports and videos in a place where anyone can access it at our company. Tagging videos with identifiers for easy searching. Video transcripts that are searchable. Also, creating video clips and highlight reels. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sabrina Afrin S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sabrina Afrin S.") SS Sabrina Afrin S. Cofounder of deliberAIde Small-Business (50 or fewer emp.) 7/4/2024 "Dovetail Makes Research Simple and Effective" 5/5 What do you like best about Dovetail? I like Dovetail because it organizes research data very well. It’s easy to tag and sort information, making analysis quick and efficient. Everythings are at one place and their customer support is great. i use it freuqntly for keeping different items in one place. Review collected by and hosted on G2.com. What do you dislike about Dovetail? What I dislike about Dovetail is that it can be a bit pricey for small projects. Also, it takes some time to learn all its features. And the way its organise the informations, can be a bit tricky for beginner. Review collected by and hosted on G2.com. What problems is Dovetail solving and how is that benefiting you? Dovetail helps by organizing and analyzing research data efficiently. This saves me time and makes it easier to draw insights from my research, improving the quality of my work. Dovetail also solves the problem of collaboration by allowing team members to work together on research projects in real-time, which enhances teamwork and communication. Additionally, its ability to integrate with other tools streamlines my workflow, ensuring seamless data management and analysis across different platforms. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 11/21/2024 "Dovetail made my work as a researcher faster and better" 5/5 What do you like best about Dovetail? How many resources it offerrs to analyze our calls. I really like how creative we can get using the tool. I created my full research roadmap in it and was able to share insights and expand the visibility of my studies easily inside the company. Review collected by and hosted on G2.com. What do you dislike about Dovetail? Not being able to anonymize the names on calls in any plan. Review collected by and hosted on G2.com. What problems is Dovetail solving and how is that benefiting you? Besides having all our calls inside it, the whole product team can use it as bank to find our users feedback across several products without needing to ask researchers to do it for them. I just used the right tags and informed them how to search for the right terms and now they have the autonomy to do it themselves. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 11/25/2024 "A time-saving gem" 4/5 What do you like best about Dovetail? I’ve been using Dovetail for 4-5 years, and it’s easily one of my favorite tools. Before Dovetail, I manually managed notes and transcripts in Google Docs—it was messy and time-consuming. Dovetail has completely streamlined this process, making everything quicker and much more organised; I think the way I use it is still possibly very basic, but I remember learning the basics to get started very easily. I use Dovetail almost every day - I write discussion guides every one/two week and log in daily to upload recordings, access old insights, etc. What I love most: - The ability to store recordings, transcripts, and insights all in one place for each project. - The automated features like transcripts, summaries, and highlighting save a ton of time. They're getting better and better, and honestly save me so much time. - The interface is fantastic—intuitive and easy to use, even for non-researchers like me. Review collected by and hosted on G2.com. What do you dislike about Dovetail? While I love Dovetail, there are a few challenges: - As a small organization, only a few people (~3) have accounts, making it hard for the team to access recordings and transcripts. I’ve worked around this by sharing summaries and recordings via Slack. - As a designer, not a full-time researcher, the research process (writing goals, guides, recruitment, analysis) still feels time-consuming. - I wish I could pull insights across projects more easily, rather than having to copy recordings into a specific project to create highlights. - I'm having issues with the Google Drive integration - for some reasons, I can't pull through recordings automatically, and I have to download and upload each time Review collected by and hosted on G2.com. What problems is Dovetail solving and how is that benefiting you? Manual, time-consuming tasks related to user research - Dovetail isautomating processes like transcription, summarisation, and highlighting, which means it's saving me a lot of time and ensures everything is neatly organised in one place. It’s also improving collaboration between me and the PM on my team. By storing all insights, recordings, and transcripts in a central location, we can easily share findings and work together more effectively. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 11/20/2024 "Great tool that helps researchers analyse qualitative data and create insights" 4/5 What do you like best about Dovetail? When we started using them 2 years ago they were the best available platform for scaling user research and analyzing qualitative data. Their trascription capabilities, ability to tag the trascripts by theme, create insights and highlight reels is what they do best on the market. Review collected by and hosted on G2.com. What do you dislike about Dovetail? They are overinvesting in AI features and as a result of that costs of their serivces have increased dramatically and to be honest the AI features they have are not worth the price increase because they are making us only maginally more efficient in our work. What is more, their packaging is created in a way that they are making their enterprise users pay for their AI investment by charging a very high price to be able to have features like SSO but at the same time offering the same AI features which are actually driving the price of their services up to all the users on the their free plans. Review collected by and hosted on G2.com. What problems is Dovetail solving and how is that benefiting you? Helping us be quicker when conducting user research projects. I also serves as a repository of all insights we collect from interviewing users through our continuous discovery interviews. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Camila C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camila C.") CC Camila C. UX Researcher Mid-Market (51-1000 emp.) 10/14/2024 "Amazing tool for Research" 5/5 What do you like best about Dovetail? Dovetail is an easy-to-use tool for qualitative research. It has reduced our time in the analysis process: transcription, content tagging and insight identification, with the help of its AI functions. In addition, it facilitates the management of large volumes of information, allowing us to find interviews or fragments more quickly. Review collected by and hosted on G2.com. What do you dislike about Dovetail? It has been a bit difficult for us to adapt to the many changes they have made recently. Review collected by and hosted on G2.com. What problems is Dovetail solving and how is that benefiting you? Dovetail helps us in the process of identifying the pain points and needs of our users through its tools for qualitative content analysis. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Daniel D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel D.") DD Daniel D. Senior Manager - Product Design Mid-Market (51-1000 emp.) 10/14/2024 "Dovetail brought Research Ops to the next level" 5/5 What do you like best about Dovetail? Dovetail has been an amazing platform that brings all your research ops into one hub. Especially useful for structuring quantitative studies and writing down insights and reports. When it comes to scale, it handles and organizes all the data very easily and makes it easy to find an consume from other stakeholders. Also, I love their transcribe functionalities. They even work in my native language. And if you add to that the AI capabilities and summaries, Really easy to analyze research artifacts. Review collected by and hosted on G2.com. What do you dislike about Dovetail? It may be hard to start from scratch initially if you don't have previous experience with the tool. IA may be confusing and complex for small use cases and when you're just starting. For example, brining your first research study in Dovetail. Review collected by and hosted on G2.com. What problems is Dovetail solving and how is that benefiting you? Structuring research operations. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic NY Nina Y. Associate Director Small-Business (50 or fewer emp.) 11/19/2024 "No more excel for data management and analysis" 5/5 What do you like best about Dovetail? Very clear and easy way to manage data and analyze. I like the summary insights it gives too which get me started in my thinking. Intregrations for recordings and transcriptions are great as well. Review collected by and hosted on G2.com. What do you dislike about Dovetail? I think the AI is yet to develop and give me more accurate insights Review collected by and hosted on G2.com. What problems is Dovetail solving and how is that benefiting you? Data management and analysis. I no longer need to use Excel. I use it for imaoct measurment and reaerch projects Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 10/13/2024 "Incredibly useful" 4/5 What do you like best about Dovetail? Ive been using Dovetail for user research for 3 years now, it is definitely one of the top SaaS companies for User research. The new AI features are not perfect but incredibly useful. the ability to transcribe right in the product and have a summary created within minutes is amazing. I absolutely love the short clips that are created from all the tags, a perfect small video to present to product teams about a specific feature easily created for you. Review collected by and hosted on G2.com. What do you dislike about Dovetail? I wish it was easier to manage tags in a big team. it is hard to scale the usage of the product and we have had more success in using it within a smaller sized team. Review collected by and hosted on G2.com. What problems is Dovetail solving and how is that benefiting you? somewhere to store and digest user research Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Barbara J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barbara J.") BJ Barbara J. Senior UX Designer Enterprise (\> 1000 emp.) 10/14/2024 "Best tool for analyse all user research" 5/5 What do you like best about Dovetail? In Dovetail, I really appreciate the tags for videos, which help with quickly analyzing the videos. Adding AI was a game changer, and now I can work even more efficiently. The best thing is that once you tag your videos, you can build an entire user case with multiple videos. Review collected by and hosted on G2.com. What do you dislike about Dovetail? I the navigation can be better but I see some improvements already Review collected by and hosted on G2.com. What problems is Dovetail solving and how is that benefiting you? help me analyse all user interviews research and share it with whole company. Generate AI summary from meeting is also live saver. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Dovetail? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Dovetail ](https://www.g2.com/products/dovetail-research-pty-ltd-dovetail/discussions/new) KG Kaitlyn Gano • Last activity almost 4 years ago How can I make notes public 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/33873-how-can-i-make-notes-public) [ View all Discussions ](https://www.g2.com/products/dovetail-research-pty-ltd-dovetail/discuss) ## Pricing Options Pricing provided by Dovetail. ### Free Free ### Enterprise Contact Us ### Test $1.00 2 Per license With One-Time Purchase [ View More Pricing Information ](https://www.g2.com/products/dovetail-research-pty-ltd-dovetail/pricing) Dovetail Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0a95a1fdf40a2952f0f0f22e768aba86/condens.png "Product Avatar Image") Condens 4.8/5(104) [ Compare Now ](https://www.g2.com/compare/condens-vs-dovetail-research-pty-ltd-dovetail) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5bfd26ca98158752b5f685de2eb5aaaa/productboard.png "Product Avatar Image") Productboard 4.3/5(254) [ Compare Now ](https://www.g2.com/compare/dovetail-research-pty-ltd-dovetail-vs-productboard) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c6cbb5cbb6d077fd4f0278cc743aa486/heymarvin.png "Product Avatar Image") HeyMarvin 4.8/5(133) [ Compare Now ](https://www.g2.com/compare/dovetail-research-pty-ltd-dovetail-vs-heymarvin) ##### ##### Dovetail Features Content Management Data Centralization - Insight Engines Archiving - Insight Engines Search Analysis - Insight Engines Content Discovery Search Interface - Insight Engines AI Functionality - Insight Engines NLP Functionality - Insight Engines Functionality Sentiment Analysis Tagging Note Taking Management Team Collaboration Access Control Data Security [ View More Features ](https://www.g2.com/products/dovetail-research-pty-ltd-dovetail/features) ## Top-Rated Alternatives [ ![HeyMarvin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HeyMarvin") HeyMarvin 4.8/5(133) ](https://www.g2.com/products/heymarvin/reviews) [ ![Productboard](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Productboard") Productboard 4.3/5(254) ](https://www.g2.com/products/productboard/reviews) [ ![Condens](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Condens") Condens 4.8/5(104) ](https://www.g2.com/products/condens/reviews) [ View All Alternatives ](https://www.g2.com/products/dovetail-research-pty-ltd-dovetail/competitors/alternatives) ##### Categories on G2 [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Transcription](https://www.g2.com/categories/transcription) [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Transcription](https://www.g2.com/categories/transcription)[Experience Management](https://www.g2.com/categories/experience-management)[Strategy and Innovation Roadmapping Tools](https://www.g2.com/categories/strategy-and-innovation-roadmapping-tools)[User Research](https://www.g2.com/categories/user-research)[Text Analysis](https://www.g2.com/categories/text-analysis)[Insight Engines](https://www.g2.com/categories/insight-engines)[Consumer Video Feedback](https://www.g2.com/categories/consumer-video-feedback)[User Research Repositories](https://www.g2.com/categories/user-research-repositories) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the most affordable note-taking software for teams?](https://www.g2.com/discussions/what-is-the-most-affordable-note-taking-software-for-teams)[Which insurance policy administration platforms reduce renewal time when managing large property and commercial programmes?](https://www.g2.com/discussions/which-insurance-policy-administration-platforms-reduce-renewal-time-when-managing-large-property-and-commercial-programmes)[What MFA tool supports biometric authentication methods?](https://www.g2.com/discussions/what-mfa-tool-supports-biometric-authentication-methods) [What PLM software works for a small engineering firm that needs proper product data management without buying a tool built for a 10,000-person manufacturer?](https://www.g2.com/discussions/what-plm-software-works-for-a-small-engineering-firm-that-needs-proper-product-data-management-without-buying-a-tool-built-for-a-10-000-person-manufacturer)[Popular sales training systems for mobile teams](https://www.g2.com/discussions/popular-sales-training-systems-for-mobile-teams)[Pros and Cons Details](https://www.g2.com/products/dovetail-research-pty-ltd-dovetail/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)