Dovetail Pricing Overview
Dovetail at a glance
For a more comprehensive overview https://dovetail.com/pricing/ or Contact Sales at https://dovetail.com/contact-sales/.
| Name | Price | Features |
|---|---|---|
| Free | Free | Uncover insights fast in video calls, support tickets, docs, and more
|
| Professional | $29.00Per Month | Build your customer insights hub with powerful search, folders, and more
|
| Enterprise | Contact Us | Scale customer insights org-wide with Enterprise-grade functionality
|
Dovetail pricing & plans
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Dovetail Pricing Reviews
- Functionalities:
Transcribe and highlight interviews to share with all stakeholders easily
- Good customer support
- Good-ish AI implementattion that addresses real problems Review collected by and hosted on G2.com.
Core features like workspace tags or fields are locked by expensive enterprise plan that a company like ours can't afford.
Interface could be a bit clunky from time to time
Some inputs could be better automated with integreations (eg Hubspot, Featurebase...) Review collected by and hosted on G2.com.
We aim to break research into bite-sized insights and Dovetail used to be a tool that allowed our team to manage our insights effectively. However, it removed features and replaced them with AI tools that are inadequate and misleading, while also making the interface increasingly confusing. Review collected by and hosted on G2.com.
We built a large research database in Dovetail over three years, which included numerous interviews, highlights, insights, and global tags. A few months ago, Dovetail removed the features that helped us navigate this extensive database, stating that they are now only available in the ten times more expensive enterprise plan (10x just to be able to use it as we did before).
Their customer support seemed indifferent to our disappointment, responding with something like, "We have AI features that can replace your old workflows." However, these new features are poor, and as a result, we now have to spend significantly more time in Dovetail.
Additionally, the transcription feature hasn't been updated in years, and other tools provide more accurate and cleaner transcriptions. Essentially, Dovetail keeps adding new features that aren't as good while removing or halting the development of the features that made it useful for us. Review collected by and hosted on G2.com.
