Dovetail Features
Insights (6)
Analytics
Actionable data generated from user responses.
Collaboration
Collaborative tools for analyzing or repurposing responses.
Sorting
Tools for tagging, storing, and searching responses.
Human Transcription
Video responses are transcribed by a human
Computer Transcription
Video responses are transcribed by a computer
Analytics
Actionable data generated from user responses
Content Management (3)
Data Centralization - Insight Engines
Queries and pulls enterprise data into a singular knowledge respository
Archiving - Insight Engines
Stores and organizes synthesized data
Search Analysis - Insight Engines
Analyzes search results to identify trends and patterns
Content Discovery (6)
Search Interface - Insight Engines
Provides a simple, intuitive search interface for users
AI Functionality - Insight Engines
Leverages artificial intelligence technology to empower search
NLP Functionality - Insight Engines
Leverages natural language processing technology to empower search
Data Mining - Insight Engines
Crawls within the enterprise and outside the enterprise for data points
Structured Navigation - Insight Engines
Provides filters for refined navigation
Machine Learning - Insight Engines
Leverages machine learning technology to empower search
Analytics (5)
Analytics
Tools to analyze productivity and other team data in order to better plan tasks and projects.
Net Promoter Score (NPS)
Calculates net promoter score (NPS) using customer feedback data.
Customer Satisfaction (CSAT) Score
Calculates customer satisfaction (CSAT) score using customer feedback data.
Customer Effort Score (CES)
Calculates customer effort score (CES) using customer feedback data.
Gamification
Provides gamification tools to incentivize employees to leverage customer feedback insights.
Execution (3)
Team Collaboration
The ability for teams to collaborate on projects and other tasks within the platform.
Project Management
Tools to plan, delegate, and track short- or long-term projects.
Task Management
Tools to assign and track tasks to various team members and monitor their completion.
Roadmapping (2)
Roadmaps
Tools to create visual roadmaps for long-term strategy or innovation.
Timelines
Long-term planning of projects, strategies, and taks with different phases or stages.
Feedback Source (5)
Invitation
Invite customers to respond via SMS, email, or social media
Survey Link
Create a unique survey link to invite respondents
App
Capture video feedback via vendor app
Widget
Invite respondents via in-app or on-site widget
Recruitment Pool
Solicit responses from pre-approved database provided by vendor
Feedback Management (7)
Media Library
Collect and archive video responses in a private media library
Sorting
Tools for tagging, filtering, and searching video responses
Sharing
Publish or share videos privately within the organization or publicly online
Privacy
Features for ensuring privacy compliance
Tagging
Tag content to organize and assign to specific departments or categories
Segmentation
Break down a population of users by demographics, sequence actions, time, and able to build custom segments.
Custom Reports and Dashboards
Allows users to easily build customized reports and dashboards.
Compatibility (3)
Federated Search
Ability to search across different data sources, such as databases, intranets, and applications.
File Types
Offers search for a variety of file types.
Global Language Support
Ability to search in multiple languages without any additional work required.
Search Queries (5)
Typo Tolerance
Ability of search to handle typos.
Faceted Search
Allows the end user to filter and refine search results.
Synonyms
Ability to define synonyms for search terms.
Highlighting
Allows the user to see highlighted results to see which words or phrases match the search query.
Natural Language
Allows the user to search in a natural, intuitive manner.
Functionality (7)
Personalization
Gives the user targeted, personalized results based on their activity or preferences.
Search Analytics
Allows the user to understand how other users are using the search functionality through dashboards, KPIs, etc.
Integrations
Ability to plug the search capabilities into other applications or tools.
Sentiment Analysis
Uses AI to accurately assess feedback sentiment based on keywords and phrases.
Tagging
Provides tools for team members to group user research with customizable tags.
Note Taking
Allows team members to add notes to user feedback.
Integrations
Integrates seemlessly with user research software that handles the outright gathering of user data.
Voice (2)
Dictation
Provides dictation capabilities.
Accuracy
Gives the user a reliable and accurate transcription of the text.
Transcription (4)
Speaker Identification
Identifies and differentiates between different speakers.
Timecode Management
Provides timestamps for the transcription and gives the user the ability to alter them.
Closed Captioning
Allows for transcription to be displayed as closed captioning for a video.
Custom Dictionary
Ability to add words or phrases to a custom dictionary for transcription.
Editing (4)
Collaboration
Have the ability to share your project and grant collaborators access to comment or edit.
Spell Check and Punctuation
Provides spell checking and punctuation, such as commas, periods, and question marks.
Text Editing
Facilitates the editing of transcription via a text editor.
Translation
Allows for the translation of the transcribed text.
Integration (5)
Data Security
Gives the user a secure platform for transcription which does not scrape data or compromise user data.
API
Provides an API to port the transcription into external applications.
Voice Files
Supports uploading recorded voice data into the solution.
Live Captioning
Allows for the user to incorporate live transcription into video footage.
Integrates With Existing Applications
Integrates with existing applications to allow for seamless transcription of audio.
Customization (7)
Stakeholder Management
Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience.
Multilanguage Support
Allow users to create surveys and repond to customer feedback in a variety of languages.
Multiple Branding Support
Allows users to deploy surveys and intake feedback data for multiple brands.
Vertical-specific Solutions
Vendor provides industry- or role-specific experience management solutions.
Pre-Built Parameterization
Allow capabilities to be customized (key-phrase, topics, sentiment, named entity) by adding keywords or exceptions.
Custom Extension
Allow user to add custom functions to Analysis capabilities
Compositionality
User created models can be used as features/pre-built in other models
Management (3)
Team Collaboration
Provides a highly collaborative user research hub to the benefit of all relevant team members.
Access Control
Allows administrators to designate access and data permissions to individual team members.
Data Security
Keeps sensitive user data secure and compliant.
Feedback Analysis (3)
Thematic Analysis
Identifies key phrases, themes, and patterns within a given text
Sentiment Analysis
Outputs the sentiment (positive or negative) of a given text
NPS/CSAT Scoring
Measures and reports on NPS, CSAT, or other metrics over time
Feedback Sources (4)
Online Reviews
Analyzes feedback from online reviews
Surveys
Analyzes feedback from surveys through built-in survey features or integrations with survey tools
Social Media
Analyzes customer feedback from social media
Customer Service Channels
Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat
Setup (3)
Integration
Provides the ability to import data from a variety of sources and in multiple data formats.
Maintenance
Consistently maintains, updates, and tests data sources to ensure quality.
No-Code
Allows users to analyze data easily without the need to code.
Data (2)
Security
Ensures privacy and security of customer data.
Data Visualization
Visualizes text data through charts and graphs.
Analysis (7)
Automation
Automates back-end technical manual processes.
Named entity recognition
Identifies entities such as organization, person name, location, etc
Keyphrase Extraction
Extracts keyphrases to determine patterns and themes within text.
Topic Analysis
Automatically identifies and organizes text based on topic or subject matter.
Sentiment Analysis
Utilizes sentiment analysis to capture user feedback.
Language Identification
Identifies the language in which text was written in.
Syntax/Part of Speech Parsing
Provides the ability to identify syntax and parts of speech.
Generative AI (9)
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Summarization
Condenses long documents or text into a brief summary.
Agentic AI - Demo Automation (5)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
AI Demo Agent or Avatar
Utilizes an intelligent, conversational agent or avatar that automatically guides through a product demo in real time
Agentic AI - Enterprise Search Software (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Experience Management (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Transcription (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Decision Making
Makes informed choices based on available data and objectives
AI powered search - Enterprise Search Software (3)
Generative RAG (Retrieval augmented generation)
Embed generative (RAG) capabilities for enhanced answer generation using retrieved content
Relevance Tuning
Allow tuning relevance and ranking through machine-learning or Learning-to-Rank models
NLP & Semantic search
Enable the system to understand and interpret natural-language queries
Compatibility - Enterprise Search Software (3)
File Types
Offers search for a variety of file types.
Federated Search
Ability to search across different data sources, such as databases, intranets, and applications.
Global Language Support
Ability to search in multiple languages without any additional work required.
Functionality - Enterprise Search Software (3)
Personalization
Gives the user targeted, personalized results based on their activity or preferences.
Search Analytics
Allows the user to understand how other users are using the search functionality through dashboards, KPIs, etc.
Integrations
Ability to plug the search capabilities into other applications or tools.
Search Queries - Enterprise Search Software (4)
Highlighting
Allows the user to see highlighted results to see which words or phrases match the search query.
Faceted Search
Allows the end user to filter and refine search results.
Typo Tolerance
Ability of search to handle typos.
Synonyms
Ability to define synonyms for search terms.





