What do you like best about DottedSign?
1.Front Desk Signing：Allowing me to sign e-contracts with clients and reduces the hassle of filing paper contracts.
2.Tasks Automatically Export：Tasks Automatically Export allows me to quickly archive contracts to my designated Google Drive folders. Since I manage 11 accounts, I can integrate simple scripts with this feature to automate the entire task process. Review collected by and hosted on G2.com.
What do you dislike about DottedSign?
1.System Instability
I started using DottedSign in September 2024, but within just three months, the app began crashing severely. When I reported the issue to DottedSign’s technical team, they claimed the problem was due to my device. However, I was using a brand-new iPad 9, and all 20 iPad 9s I used encountered the same crash issue—even my iPhone 14 Plus also experienced frequent crashes.
It took nearly half a year for this issue to be resolved. I reported the crash in December 2024, but it wasn't fixed until May 2025. Isn’t that far too long for an issue affecting basic usability?
The temporary solution offered by the technical team was to use the web version. While it worked fine until March 2025, the web version started crashing seriously again from April onwards. That meant between April and May, both the app and the web version were unusable, which severely impacted my work.
Even more frustrating was the response from the technical team: they said they couldn’t identify the root cause and once again blamed the iPad, suggesting that I switch to a different device.
Honestly, isn’t it ridiculous to blame a system bug on the user's device, especially when the same issue occurred across multiple iPads and even on an iPhone?
2.Price Increase
I currently manage 11 DottedSign accounts and have completed over 5,000 signing tasks to date. The original annual fee was a manageable NT$59,400, but under the new pricing plan, I’m being charged over NT$200,000. Isn’t that an excessive increase?
Let me be very clear:
We will renew only one more time under the original plan.
If the new pricing is applied to us after that, we will immediately terminate our cooperation until a fixed annual fee plan is reinstated. Review collected by and hosted on G2.com.
