Top 10 Dossier Inbox Alternatives & Competitors

Top 10 Alternatives to Dossier Inbox Recently Reviewed By G2 Community

#1

Zoho Desk
By Zoho
(6,222)4.4 out of 5
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
Categories in common with Dossier Inbox:
• Help Desk
• Customer Communications Management
Try for free
See all Zoho Desk reviews
#2

Salesforce Service Cloud
By Salesforce
(5,607)4.4 out of 5
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Categories in common with Dossier Inbox:
• Help Desk
• Customer Communications Management
Try for free
See all Salesforce Service Cloud reviews
#3

Freshdesk
By Freshworks
(3,501)4.4 out of 5
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
Categories in common with Dossier Inbox:
• Help Desk
• Customer Communications Management
Try for free
See all Freshdesk reviews
#4

Intercom
By Intercom, Inc.
(3,339)4.5 out of 5
Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.
Categories in common with Dossier Inbox:
• Help Desk
• Customer Communications Management
Try for free
See all Intercom reviews
#5

Front
By Front App
(2,251)4.7 out of 5
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
Categories in common with Dossier Inbox:
• Help Desk
• Customer Communications Management
Try for free
See all Front reviews
#6

JustCall
By Saas Labs
(2,086)4.3 out of 5
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries
Categories in common with Dossier Inbox:
• Help Desk
• Customer Communications Management
Try for free
See all JustCall reviews
#7

Tidio
By Tidio
(1,619)4.7 out of 5
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Categories in common with Dossier Inbox:
• Help Desk
• Customer Communications Management
Try for free
See all Tidio reviews
#8

LiveAgent
By QualityUnit
(1,510)4.5 out of 5
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
Categories in common with Dossier Inbox:
• Help Desk
• Customer Communications Management
Try for free
See all LiveAgent reviews
#9

Hiver
By GrexIt, Inc.
(1,171)4.6 out of 5
Hiver transforms your inbox (Gmail or Outlook) into a simple, powerful collaboration and customer support tool.
Categories in common with Dossier Inbox:
• Help Desk
• Customer Communications Management
Try for free
See all Hiver reviews
#10

Help Scout
By Help Scout
(407)4.4 out of 5
Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.
Categories in common with Dossier Inbox:
• Help Desk
• Customer Communications Management
Try for free
See all Help Scout reviews