Our company started using DoiT because we weren't getting a lot of support directly from Google. DoiT delivered well on this promise - our engineering team has been very happy with the level of support we've received while being a DoiT partner, and helped us navigate both technical, architectural and contractual challenges with GCP. DoiT has an excellent relationship with Google, so we've actually formed a stronger relationship with Google's support team as well, even while being a step removed.
Other smaller wins to throw in here - anomaly detection of costs has been helpful on more than one occasion, saving us real $$$ on the way. Review collected by and hosted on G2.com.
3-way communication with Google has been necessary on the occasion. This has not significantly slowed anything down for us, but it's worth calling out as it's a necessary evil of GCP reseller setup. For us, the downside is absolutely worth it.
The cost management platform should update daily or even in real-time. As of writing this, I believe the main dashboards only update once a week, which makes for an unnecessarily slow visibility cadence. Review collected by and hosted on G2.com.
66 out of 67 Total Reviews for DoiT Cloud Intelligence
Overall Review Sentiment for DoiT Cloud Intelligence
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The technical expertise of every engineer that I have encountered. I have asked many guidance questions, and they always come up with a strong plan on how I can move forward. When we get into technical implementations, they always work with me until all bugs and features I need are done. Many times, my issues are outside the purview of DoiT or AWS, but they always help anyway. They are very quick to respond, not only to the initial query, but all throughout the process. They have helped me tremendously on a number of issues, including rightsizing, patching, domain controllers, query optimization, and even Perl. They are a great organization. Review collected by and hosted on G2.com.
The only downside is that I find the billing a bit complicated. Review collected by and hosted on G2.com.
What I love most is the support team. DoiT has a very dedicated team that has always been available every time I needed assistance. The transparency within the team is also amazing. Review collected by and hosted on G2.com.
The system is abit complex. It has taken me a number of months to learn how to use the basic functionalities. Review collected by and hosted on G2.com.
The access to knowledgable resources, focused customer support and billing portal. Review collected by and hosted on G2.com.
You have to get comfortable knowing DoiT is there to assist, but NOT "Do it" for you. You are still accountable for your environment. Review collected by and hosted on G2.com.
DoIT provides great AWS products customer support, either through tickets issued on their portal, or through video meetings when more in depth analysis is needed. They have helped us with issues such as understanding cost spikes, products not performing like they should, improving our Cloud CyberSecurity, ... They have helped us understand how to best design and configure the AWS Products to get the best price/performance ratio. They also help us stay on top of AWS new products that may be beneficial to our business. Finally, through they FlexSave offer, they helped save on Compute Costs without reducing usage.
They answered all the questions that we've had so far in a very timely and efficient manner.
Their cost reports are easy to use and configure to get a deep understanding of the costs breakout. Review collected by and hosted on G2.com.
DoIT didn't have any downsides for us. We have saved time and money using their services instead of dealing with AWS directly. Review collected by and hosted on G2.com.
DoiT response to their tickets is quick and knowledgable. Review collected by and hosted on G2.com.
There has been nothing negative in my experience with DoiT. This itself is incredible. Review collected by and hosted on G2.com.
The customer oritiented business and how it helps our day-day to improve cost savings Review collected by and hosted on G2.com.
That they don't cover yet flexave for RDS Review collected by and hosted on G2.com.
Their FlexSave Savings Plans have been tremendous. It has saved us a lot of time and money. Review collected by and hosted on G2.com.
We had purchased a lot of AWS Savings Plans already before migrating to DoiT. So the estimated savings from using their FlexSave was not as large a we thought it would be. Review collected by and hosted on G2.com.
It is easy to get help, and they are quick to answer, no matter if it is a highly technical question, or if it is about billing questions about their own service. And you never get any unexpected costs from them. Review collected by and hosted on G2.com.
The only thing I dislike is that if you have an account that uses credit card payments, they send out the invoice the day it is generated, but the payment is done on the due date, so that is a but problematic with our automatic banking system, where it doesn't find the transaction of the invoice sent. And even has made issues with manual handling, since our banking office expect us to send in invoices when they are paid. But in a whole, this is a tiny issue. Review collected by and hosted on G2.com.
DoiT's technical team is very knowledgeable and experienced. They went over and above to provide the best service beyond the initial scope, including helping us with non-technical and administrative matters related to Google's internal policies. Review collected by and hosted on G2.com.
When we transitioned our company to a new legal entity, DoiT issued new contract that was different from the contracts we had agreed. They did not notify us or highlight these changes, including things like adding a long-term commitment clause with minimum spending and clauses that prohibit to termination of the contract - in short they locked us up hostage without our knowledge. When this was discovered later, they acknowledged that this was their mistake and offered us 7% discount. They locked us into a contract that was effectively 200% more expensive than what we needed. Their argument is that they cannot do anything about the contract because they would be punished by Google for a contract change. You are not their customer. Google is their customer and they will treat you as such. There are plenty of other partners out there who will surely value your relationship more than DoiT.
Their management platform is clunky and confusing. It gets the job done if you're willing to spend the time navigating around. Review collected by and hosted on G2.com.
Theres plenty of good stuff i can come up with regarding this guys quick support and expertise, they pretty much know how to work arround your need while keeping an eye on your monthly costs. Review collected by and hosted on G2.com.
Just a visual complaint on thier UI, some other providers offer a better visual exprience ih their dashboards, but nothing that they can not redesing - just a little bit more love on their interfaces. Review collected by and hosted on G2.com.
