The Customer centric self service software with AI integration to help the advisor for better knowledge base and understanding Review collected by and hosted on G2.com.

Integration with Internal tool lacks sometime Review collected by and hosted on G2.com.

The software is extremely user-friendly and offers a wide range of useful features. Additionally, the customer support is both quick and efficient. Review collected by and hosted on G2.com.

At times, the bulleting feature can be problematic. Review collected by and hosted on G2.com.

The migration support has been exceptional so far.

There are regular updates with new features that make a significant difference.

Whenever I have issues, the support I receive via chat is always timely and helpful.

The feedback from our users has been universally positive. Review collected by and hosted on G2.com.

There are some more niche features that we would like to see for situations where two workspaces in one project have different requirements. Review collected by and hosted on G2.com.

It is easy to manage and to publish articles. Review collected by and hosted on G2.com.

So far, I don't have any negative points. Review collected by and hosted on G2.com.

The knowledge base platform which is integrated with edsy ai assistant.

Advacnced editor for creating the awesome articles.

Can be integrated easily with ms team for notifications. Also it's easier to customize the notifications and channel. Review collected by and hosted on G2.com.

We can not add callout icon directly through editor like confluence having it.

Also knowledge base user should have able to enable alert for required article. So they will get to know articles are published. Review collected by and hosted on G2.com.

Great support team plus online help means it's fast and easy to overcome any bumps in the road. Easy to build and edit. Technology team love it too. Review collected by and hosted on G2.com.

Could be more intuitive, search option could be improved. Review collected by and hosted on G2.com.

Ease of Use, Number of features, Integrated environment, Ease of Implementation Review collected by and hosted on G2.com.

Version control of documents, Loading time for large documents Review collected by and hosted on G2.com.

I love how easy it is to find and create new docs. Users are able to access information right when they need it. Customer support has always helped when we've needed. Fantastic! Review collected by and hosted on G2.com.

Can take a bit to understand the flow and how things work. Review collected by and hosted on G2.com.

Document360 offers incredible product support. Whenever I have a question, or an issue arises, I can chat right away with a support team member. This has been a huge help in our documentation journey. Review collected by and hosted on G2.com.

The article editor can be difficult to use at times; glitches can happen that will slow down work productivity, especially if I have to upload multiple articles back to back. Review collected by and hosted on G2.com.

I use Confluence and Doc360. I prefer Doc360 because it is Purpose-Built for Knowledge Bases. It has a Cleaner, More Focused UI and better version control. Review collected by and hosted on G2.com.

More Collaboration features are needed. More templates. Review collected by and hosted on G2.com.