Video Reviews
Took our Knowledge Base from 1900s to 2022
A solid choice for an internal knowledge base
437 Document360 Reviews
Overall Review Sentiment for Document360
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Document 360 has proven indispensable for our documentation needs and this platform provides fast and robust search capability ensures easy access to a list of suggested articles, streamlining information retrieval. Review collected by and hosted on G2.com.
There is no any negatives or issues so far. Review collected by and hosted on G2.com.
The intuitive nature of Document360 stood out to us immediately. Initially, we integrated an open-source solution that boasted impressive features, yet it posed several challenges hindering seamless scaling for our entire department. However, with Document360 seems effortlessly smooth. Crafting and modifying content is a breeze as is the construction and adjustment of navigation.Additionally, the consistently responsive customer support has further cemented our positive experience. Review collected by and hosted on G2.com.
I haven't found anything I dislike about the product or its capabilities. Review collected by and hosted on G2.com.
Support team are incredibly helpful and quick to respond to any issues
Document manager is easy to organize and editor is intuitive to use
Anayltics display good amounts of relevant information- new UI is awesome! Review collected by and hosted on G2.com.
Sometimes editor can be difficult to manage when copy and pasting text into it- formatting can get messed around and can be tricky to fix.
Looking forward to updated editor as this seems like it will address these concerns Review collected by and hosted on G2.com.
Very easy to use from the documentation team, easy to depoly as SaaS solution, the customer support was good. Review collected by and hosted on G2.com.
Nothing major, the main problems were intergrating to our bussness process as they are designed for ePaper solutions. Review collected by and hosted on G2.com.
As a content creator for my company's knowledgebase portal, I have to say that this platform has been an absolute pleasure to work with. The interface is intuitive and user-friendly, which makes it easy to create and publish articles in a timely manner. The editor is robust and offers a wide range of formatting options, which allows me to create visually appealing and engaging content. The portal also provides me with insights into how my articles are performing, which allows me to optimize my content for maximum engagement. Additionally, the support team is always responsive and helpful whenever I have questions or need assistance. Overall, I highly recommend this knowledgebase portal for anyone who wants to create high-quality content quickly and easily Review collected by and hosted on G2.com.
I've been using the knowledgebase portal for quite some time now, and I have to say that I have had a mostly positive experience. Occasionally, I notice some slight performance issues when creating articles, but these are quickly resolved with updates and fixes. I appreciate how responsive the development team is to any issues that arise and their commitment to continually improving the platform. Overall, I feel that any minor issues are quickly addressed, and the knowledgebase portal remains an excellent tool for creating and managing high-quality content Review collected by and hosted on G2.com.
- Document 360 has an extensive toolset that is included in the native product
- Their drive (digital asset management solution) helped our team to begin the process of being able to use the C.O.P.E. methodology with our help centers images.
- Snippets and Glossary features show promise Review collected by and hosted on G2.com.
- Some of their features are a bit half-baked, buggy, or just not quite what we need, but they are working to improve these features over time.
- The analytics dashboard is lacking.
- API endpoints are fairly extensive, but more wouldn't hurt. Review collected by and hosted on G2.com.
Document360 is very easy to use at any level. Our operations team can seamlessly create new content while monitoring the performance of our current content. Review collected by and hosted on G2.com.
No complaints about the platform so far. Review collected by and hosted on G2.com.
It's easy to use and allows for information to be organised neatly. I have used it for internal comms in our department and the information is searchable. Review collected by and hosted on G2.com.
Inability to add features without upgrading the entire package. I would like to have our content hidden from search results and only accesibale via link but need to update the entire package for that. Review collected by and hosted on G2.com.
Easy-to-use interface, exceptional customer service, and great search optimization are what we appreciate most about Docu360. Plus, the ability to embed videos in our articles makes our content more engaging for the end users. Review collected by and hosted on G2.com.
While we haven't faced major issues, sometimes adding a featured image to an article can be a bit challenging. Fortunately, the responsive customer support team is always ready to assist with any problems. Review collected by and hosted on G2.com.
1. Seamless Retrieval & access
2. Convenient UX such that user can start easily from Day1
3. Suitable for Complex knowledge architecture Review collected by and hosted on G2.com.
1. Uploading knowlesge articles sometimes takes time
2. Should increase the allowable file size for the basic plan Review collected by and hosted on G2.com.
