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Took our Knowledge Base from 1900s to 2022
A solid choice for an internal knowledge base
437 Document360 Reviews
Overall Review Sentiment for Document360
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Document360 is easy to use and allows my team to quickly create, review, and publish documentation for software instruction, newsletters, and more. I also love how attentive the Doc360 team is, meeting with me regularly to demonstrate updates or how to use features that I'm unsure about. Also, my rep is very responsive to all of my queries, responding immediately. I researched many solutions before we decided on Document360 and I still believe it is the best solution for our needs. Review collected by and hosted on G2.com.
We would love it even more if more than one person could edit the same document at the same time. I have been told this feature is in development, so we are looking forward to that. Review collected by and hosted on G2.com.
Good things:
a. for a beginner also its very easy to use
b. document management using their drive is efficient
c. lot of customization options
d. many additional options when compared with MS Office Review collected by and hosted on G2.com.
Not so Good things:
a. Format painter option is not available, I miss that
b. document review workflow needs to be improved
c. article locking is a frustating option, needs override option for this Review collected by and hosted on G2.com.
Document360 usability and customer support are outstanding. It's incredibly user-friendly and intuitive.It furnishes our customers with an appealing knowledge base equipped with robust search features, a crucial aspect for us. The ease of implementation, coupled with the frequency of use and seamless integration capabilities make Document360 a valuable solution for our documentation needs. Review collected by and hosted on G2.com.
Document 360 admirably fulfills our varied requirements but there is room for improvement in the speed at which new features are introduced. Review collected by and hosted on G2.com.
1. The software is very user-friendly and easy to learn
2. Straightforward Setup. It takes little effort to spin up a new KB
3. Lots of extensions (Slack, Chrome, Salesforce, embeddable widget, etc.) allow your users to access the KB wherever needed.
4. Amazing support team. They are very responsive both in support calls and issues that require development.
5. Great API Support Review collected by and hosted on G2.com.
1. The editor could use some key improvements (though I understand this is currently being worked on). For instance, there are no inline comments.
2. Zapier integration is very limited. No ability to update articles (new versions) based on actions in other tools like Confluence.
3. Interface can be slow at times.
4. UI is not bad but could use some quality-of-life improvements. Review collected by and hosted on G2.com.
-The tool is highly intuitive to use- with detailed list panel and heirarchial view makes it very easy for new and old employees to navigate.
-It's a very effective repository with almost an MS word like UX
-Sophisticated UI Review collected by and hosted on G2.com.
As an admin and user, there's no specific issue that I've faced in terms of the actual functionality as well as admin level capabilities. Review collected by and hosted on G2.com.
From a Knowledge Base / Knowledge Management perspective, Document360 has succeeded at meeting our needs in terms of structure, flow, integration, team collaboration, and user experience. The Customer Support is particularly impressive. Account managers and customer support executives are very helpful, responsive, and willing to go the extra mile to support our needs. Many times, what we thought are "difficult requests" were solved in less than 24 hours. Review collected by and hosted on G2.com.
We do appreciate the regular deployment of new features. However, many essential features are still missing or need improvement especially when it comes to saving the formatting when importing Word documents, removing the default formatting of the editor (which sometimes can only be fixed in code view), implementing a "format painter" feature to allow us to easily copy formatting, etc.) These might sound like minor inconveniences but, in fact, they are very time-consuming to editors and can result in significant delays to project delivery. Review collected by and hosted on G2.com.
Advantages:
- Overall User experience is very good
- Smart bar feature is very useful
- They have monthly releases which is very good
- Integration to attach Vimeo videos Review collected by and hosted on G2.com.
Disadvantages:
- New feature request is a tedious process
- Text editor needs more options similar to MS Word
- Integration with some Google products are not available Review collected by and hosted on G2.com.
I like how intuitive it is to use and how easy it was to get started. The features are exactly what we are looking for. The more we explored the capabilities of Document360, the more we found our customers enjoyed our documentation site. I really like how the ananlytics, the version history and the folder/category setup. Review collected by and hosted on G2.com.
I don't like how the table formatting works. It's clunky and not easy to edit the text formatting within it. You have to edit each box separately. I also don't like how long it takes for someone to be able to edit an article after someone else was working on it. It takes a while to realise the other person isn't working on it, even if they log out. Review collected by and hosted on G2.com.
Document 360 provides immediate support when needed, is very user friendly, easy to maintain and includes a search function for the entire knowledge base. (similar to OneNote search - very useful)
--> A great improvement in the accessibility of information for users.
In addition, the Document 360 team is very responsive, they regularly meet with me to demonstrate updates, show me how to use new features or help me with any issues. Review collected by and hosted on G2.com.
From time to time it hangs a bit or some images/links seem to be broken, but after refreshing they work as expected. Extremely expensive. Review collected by and hosted on G2.com.
