Video Reviews
Took our Knowledge Base from 1900s to 2022
A solid choice for an internal knowledge base
437 Document360 Reviews
Overall Review Sentiment for Document360
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The ease of integration with Document360 streamlined our workflow making the process seamless and efficient. As a customer support representative, we rely on Document360 to address concerns and provide customer satisfaction. It was extremely useful and user-friendly. I utilized daily and valued each feature, particularly the search bar which made locating important details effortless. Review collected by and hosted on G2.com.
So far we haven't encountered any downsides to using document360.Everything is fair and well for us. Review collected by and hosted on G2.com.
Document360 integrates with a variety of tools that our company already uses, which made it stand out as a choice for us while we assessed new tools.
In addition to integrations, Document360 also has great support for knowledge bases with large volumes of articles. The article URL redirect tool and variables are particularly useful. Review collected by and hosted on G2.com.
While it does integrate with many tools, some of the integrations are not as robust as we would like. There are some things we would like to customize or have more control over in our integrations, but Document360 does not grant that level of control. Review collected by and hosted on G2.com.
Document360 boasts ease of use,seamless imlementation,stellar customer support frequent use,a plethora of features and effortless integration.We are thrilled with the insight provided by the product. Review collected by and hosted on G2.com.
I cant find any faults with Doc360.It invaluable tool for monitoring and optimizing performance. Review collected by and hosted on G2.com.
Document 360 offers a comprehensive solution for maintaining clarity and efficiency within an organisation Review collected by and hosted on G2.com.
Initial setting up process need assistance. Review collected by and hosted on G2.com.
Doc360 is a platform that you can figure out quickly and have a help center site up and running quickly. Their support team is very responsive and their account representatives are always willing to lend a helping hand.
Creating articles is very easy and you do not need to know how to code at all. However, if you do then you can further customize your site as much as you would like.
The most appealing aspect is they are constantly working on new features and listening to their community based on their feedback on a regular cadence. Review collected by and hosted on G2.com.
-The page format is set in one format with a table of contents on the right and the categories on the left. Adjusting these requires specific custom coding.
-Changes to the custom code don't automatically save and require you to manually do it each time
-Searching within the custom code isn't possible
-Hard to find where a broken link is on a page
-Analytics only goes back 30 days without paying for a larger timeframe Review collected by and hosted on G2.com.
We have been using Document360 for some time to communicate all important information about our software ELAINE to our customers. ELAINE is the rapidly deployable and extremely flexible realtime marketing automation platform that empowers corporate marketing teams to create valuable customer relationships through highly customised and automated emails and mobile messages. In addition, we also offer a variety of other features and services, so we were looking for a knowledge base platform that would support large amounts of content.
Docs360 makes it easy to structure large amounts of content into folders and pages while offering options to differentiate between multiple reader types that have different access rights. The knowledge base can also be private, public or a mix of both to suit all internal and external access requirements.
The article editor covers all basic functions you need for editing in the UI. With the new editor, a lot of previous issues with formatting have been improved and become more intuitive. Source code editing is also supported, however we do not use this much.
Multi language knowledge bases are available.
Different types of status can be assigned to articles. In addition to new, draft, published you can also add if a translation is needed or has been done. The same goes for reviews of articles.
All user accounts can set up reminders to review articles to keep everything up to date.
Readers can give feedback for every article which can be managed through the feedback manager. When using one shared reader login for multiple people, it can be difficult to distinguish who the feedback came from and to communicate updates back to them but this would be an option if every reader has their own credentials.
Overall, Docs360 has a big variety of features to cover pretty much anything you may need for a knowledge base. There are some minor issues here and there, but the support team is always very open for feedback and can help out with any arising issues. Review collected by and hosted on G2.com.
Editing is still a bit buggy sometimes.
Review reminders have to be set in the content tools section to assign them to a specific user. It is not possible to do this directly in the article.
The automatic translation feature often has issues and does not translate the article. Review collected by and hosted on G2.com.
The support team is amazing. The response rate is incredibly fast and always helpful.
The editor is also easy to work with and the platform has a wide range of functions that help us work efficiently and streamline various processes. Review collected by and hosted on G2.com.
Although there's a plethora of available functionalities, they are sometimes a little "half-baked" and cause issues or mistakes. Those are usually fixed quite quickly, but it still occurs. Review collected by and hosted on G2.com.
ery easy-to-use tool. User experience is great. We use it for documenting our application, and we are absolutely satisfied with Document360. Review collected by and hosted on G2.com.
There is nothing in the tool that i really dislike. Review collected by and hosted on G2.com.
The Document360 team is always available to help with queries, and their continuous development pipeline makes sure that they're addressing real user needs. The tool is very flexible, but still easy to use as a writer and collaborator. From the end users' perspective, the system offers a clean, professional-looking manual that's nice to interact with. Review collected by and hosted on G2.com.
Document360 is evolving rapidly so I'm sure they'll keep addressing any issues. One of the features that's been requested a lot is a built-in spell checker, which would be very useful. I find that the system settings are a bit scattered and not categorized in an intuitive way, but maybe that's because I don't use it that often. I also find the WYSIWYG editor to be a challenge, but it seems that this is being addressed with the new Block Editor. Review collected by and hosted on G2.com.
