Document360 Reviews & Product Details - Page 5

Document 360 is an easy to use tool with a wide range of features that can be used to enhance documentation. The application is flexible and allows for easy management of your knowledge base. The Home page Builder allows for great customisation options, as well as being easy to use. The support team is attentive, and the development are always making new changes that greatly improves the application. Review collected by and hosted on G2.com.

The editing tool was buggy in places

The Broken link analyser never updated meaning fixed links were still recorded as broken. It’s unclear whether I should use my limited Validate Links button Review collected by and hosted on G2.com.

At the time we implemented Document360 we had multiple documentation libraries for our various products. Document360 helped us immensely by allowing us to not only consolidate all of those articles into one place, but also provided consistency in appearance and user navigation of it all.

The key reason we decided to go with Document360 though were the tools it provided. It allows our small documentation team to manage our multiple knowledge bases easily and efficiently and with little to no prior experience with a SaaS knowledge base solution.

Thankfully ease of use and utility did not sacrifice on rich features with Document360. The amount of functionality provided “right out of the box” is incredibly powerful, and since we started using it, they have been releasing even more innovative tools.

Lastly their support team has been indispensable. Every instance we have either run into an issue or needed assistance their response time and helpfulness has been top notch! Review collected by and hosted on G2.com.

There was a recent change/overhaul to their user interface (administrative side, not customer facing) which has consolidated many of the editing tools to a more compact interface. In the process though this has made it a little harder to get to some of the tools. This is nothing major for anyone reading this down the road, mainly more for those that were used to the old interface. Review collected by and hosted on G2.com.

Document360 is intuitive, easy-to-use and is a great solution for building knowledge bases. It also comes with version control, role-based access, and analytics. Moreover, extensive customization options help boost the movingimage brand, and the new WYSIWYG editor makes life easy. As well, Document360 takes care of everything, such as hosting and boasts great customer service: proactive and responsive support and customer experience. Review collected by and hosted on G2.com.

There's periodically little glitches and minor issues that comes up when using Document360 in the browser. While there are many great add-ons, you do have to pay for them ;) Since Document360 is constantly adding new features, I am confident they'll address the minor issues that I face every once so often. Review collected by and hosted on G2.com.

Document 360's marketplace extension significantly enhanced the utility of your knowledge base by seamlessly integrating it with various external systems. Review collected by and hosted on G2.com.

Document 360 works so well and runs so so smooth, no compliants as of now. Review collected by and hosted on G2.com.

Document360 is an exceptional platform that utilizes the way teams manage documentation. As a user, I have found Document360 to be a great tool for organizing and sharing knowledge.

Also the customer support is also a top notch. They are always open to receive a feedback and provider support by email within a reasonable time frame. Review collected by and hosted on G2.com.

Although it's a great management system. There is still a room for development such as more functionality and able to customize features by using API. Review collected by and hosted on G2.com.

Simple & intuitive to use, great out-of-the-box features. Has been easy to implement across our team. Very responsive, proactive customer support & product management. Great visibility into activity by customers who use our documentation/KB articles. Review collected by and hosted on G2.com.

The legacy WYSIWYG editor would frequently insert rogue HTML styles upon saving that had to be cleaned up manually. It appears that these issues have been resolved with their brand new editor, however. Pricing seems a little more expensive compared to other alternatives we've looked at. Review collected by and hosted on G2.com.

Document360 is incredibly user-friendly and boasts fantastic features. The intuitive admin portal coupled with Document360 helps teams seamlessly document integration into the knowledge base at no additional charge. further enhances its appeal.Document360 is celebrated for its easy implementation, top-notch customer support, and high frequency of use within our team for efficiently managing knowledge bases. Review collected by and hosted on G2.com.

Everything is user-friendly and i can't find any significant faults with it. Review collected by and hosted on G2.com.

Lots of helpful features, easy to use, very responsive support team Review collected by and hosted on G2.com.

There is some buggy behavior in the editor, for example, its easy to break formatting accidentally and you may find you have to dive into the HTML Review collected by and hosted on G2.com.

With the ability to manually enhance the documentation on top of your API definition file, document360 empowers users to add custom pages seamlessly. Document360 provides user friendly platform to create informative API documentation effortlessly. Review collected by and hosted on G2.com.

Initially users may get little difficulty in setting up process and navigating it's interface and features , if you are new to documentation tools. Review collected by and hosted on G2.com.