Document360 Reviews & Product Details - Page 3

- Their customer support is exceptional.

- They meet with us quarterly to introduce new features and continually check on our experience and satisfaction with Document 360.

- It's easy to use and provides analytical reports that help us track our page performance, such as the number of views and search results. Review collected by and hosted on G2.com.

Not much, though I sometimes find the settings overwhelming and hard to remember. Despite this, whenever I reach out to their support, they always guide me through it. Review collected by and hosted on G2.com.

We transitioned our customer knowledge base to Document360 in January 2022 which was previously created via Madcap Flare. The Doc360 team were easy to communicate with and made sure our migration went smoothly. The customer support are always happy to help and answer questions, usually going above and beyond. The Doc360 Portal is easy to use and very intuitive, and has made collaboration across our team so much more efficient. The team is constantly listening to the customers feedback and introducing bug fixes and new features. Review collected by and hosted on G2.com.

There are a few features that I would like to see implemented, such as integration with Azure DevOps and the ability to add multiple languages in tabs in a code block. Review collected by and hosted on G2.com.

It's incredibly easy to use and the support team has been prompt and always ready to help. They took care of uploading all our procedures during the implementation phase which saved us a great deal of time. The platform frequency of use in our organization is high due to its robust number of features and the ease of integration with our existing system Review collected by and hosted on G2.com.

There is nothing to criticize. Everything is straightforward and ease to use and I cant find any faults with it. Review collected by and hosted on G2.com.

API Integration, Document Editing, Customer Accessbility, and Public site. Review collected by and hosted on G2.com.

There users do not have much control over the customization of public site. It would've great if that was an option. Review collected by and hosted on G2.com.

Doc360 is a platform that is easy to grasp, allowing you to set up a help center site swiftly. Their support team is highly responsive and their account representatives are consistently ready to assist.Doc360 stands out for its high frequency of use. The ease of integration with other tools and platforms makes it seamless to incorporate DOC360 into the existing workflow. We thank it for its intuitive interface and user-friendly features Review collected by and hosted on G2.com.

I havent encountered any aspects of the products or its capabilities that I dislike.Ocassionally,incorporating a featured image into an article may pose a slight challenge.Thankfully the responsive customer support team is readily available to assist with any issues. Review collected by and hosted on G2.com.

Document360 has significantly improved my ability to locate what I need at work and contribute to helping others find information quickly. It's a tool that we use daily in the office, and it's straightforward to explain to new users. Review collected by and hosted on G2.com.

There is not much I dislike about Document360. Document360 is highly effective at escalating any issues you face and excels in communication to ensure these problems are resolved promptly. Review collected by and hosted on G2.com.

Document360 has truly transformed our approach to knowledge management.The platform is incredibly intuitive, allowing for easy content setup and accessibility for our entire team. What stands out most is their exceptional customer service and technical support. Even when dealing with complex issues, such as large data sets, their teams go above and beyond to offer valuable assistance. Review collected by and hosted on G2.com.

I really can't think of any downsides when it comes to document360. Review collected by and hosted on G2.com.

The platform is well-suited to our unique needs, and the support team has been remarkable. What stands out most is its simplicity and the top-notch customer service. The intuitive features and seamless handling of custom are remarkable. For a relaible, customizable knowledge base solution with superb customer service, I wholeheartedly recommend Document360. Review collected by and hosted on G2.com.

Honestly, there isn't anything specific that stands out. We have been consistently impressed with their fast response times. We are happy with their performance. Review collected by and hosted on G2.com.

Document360 was highly useful and straightforward to use. It is user-friendly and their support team responds promptly to our inquiries. The creation and implementation of the solution is hassle-free. Review collected by and hosted on G2.com.

So far it has met all our needs perfectly. It ticks off all the boxes and carefully handles everything I require. Review collected by and hosted on G2.com.

It is very intuitive for team members to prepare information in an easily consumable (readable) format. Review collected by and hosted on G2.com.

We experienced some formatting issues. Although there are many formatting features available that would suit most, we stretched its abilities to their limits. Review collected by and hosted on G2.com.