Document360 Reviews & Product Details - Page 2

Document360 is easy to use and enables us to write new articles quickly. The site allows our customers to find the documenation they are looking for and leave feedback on articles. We have found the 'eddy' search bar very useful when trying to find the right information. Our article writers also use the 'ai writer' feature which has made our standard of documenation even better. Document360 are always bringing out new features to their platform and when you raise a feature request, it's likely it will be in the product in a few months! I enjoy using document360 and would definitely recommend it. Review collected by and hosted on G2.com.

Document360 isn't perfect but what software is. There are a few bugs here and there but it's usually resolved very quickly. Review collected by and hosted on G2.com.

The best things about Document 360 are:

- UI: A very user friendly UI.

- Search Functionality: Powerful, and improves overall experience.

- Customizations: A number of customization features makes you showcase your brand value.

- very easy to integrate

- A great great customer support- cant highlight this much Review collected by and hosted on G2.com.

- Pricing can be an issue.

- Lack of offline access. Review collected by and hosted on G2.com.

It's a young team and mostly responsive.

Support is pretty good. They will surprise you with how well they zero into the root of the problem.

I've lost count of the number of times customers want to know what we are using for our support site

We have seen them grow. They treat their people well. Review collected by and hosted on G2.com.

We had downtime in excess of 24hrs last year. But that was last year. And things hopefully should improve

A lot more usability testing needs to be done. As they add more features, some things become difficult to find.

We have had issues with analytics. Doesn't report what matters. Lots of noise. I've given a lot of feedback on what could actully be game changing. But not sure how long it will take.

Their search isn't great. Constantly receiving poor feedback from internal and external stakeholders.

The AI search works but is not cheap.

They also find innovative ways to charge you. One example is that they charge you for reuse of content. We are allowed 200 snippets, but anything more than that, they will charge. So you get punished for reuse :) Review collected by and hosted on G2.com.

Creating and publishing articles is simple with Document360. The tool provides a range of user-friendly categories, making it easy for our clients to navigate.

Implementing Document360 was straightforward, and after two years of use, we’ve built a valuable help site that allows us to quickly publish and update articles. Review collected by and hosted on G2.com.

We've encountered issues particularly with links appearing as broken. Review collected by and hosted on G2.com.

Easy to use and help support clients using our software. Building out a knowledge base was easy to figure out how to structure and easy for clients to use to learn about how our software works. Review collected by and hosted on G2.com.

Update: The bug mentioned in my last post was fixed quickly. Since then there have been nice updates like AI enhancements which will likely come into play for our company in the near future.

The only gripe I would have with the software is that it does have some bugs, but most software does. The good thing however is that support acknowledges them and attempts to find a solution for you. Review collected by and hosted on G2.com.

I love how easy and intuitive the interface is to use. I'm able to write, manage, publish, and customize everything from the same location smoothly and easily. The content editor has all the necessary features and more. Furthermore, the support team is always open to feedback to improve it. The article versioning capabilities are more helpful and intuitive than git or other tools. This allows me to get my work done quickly and effectively to publish on time and revert to any previous version if needed.

It is very easy to fully customize the produced KB website to fit our needs. I a not a developer and don't like to spend my time fiddling with the front end but it has been very to customize and make changes. The support team is also very helpful and punctual when I've needed help to customize certain elements. Review collected by and hosted on G2.com.

Some of the features available through Document360 are only available via add-ins and not by default, meaning the overall cost can increase depending on your needs. Review collected by and hosted on G2.com.

Besides the great perks and ease of use, Doc360 provides the best customer support. Always responsive and attentive, they listen to our needs and find a quick solution. UI is easy to use and css customizations create almost endless possibilities for brand design. We love the new editor and shortcuts as well as the easy and intuitive formatting built in to the Platform. Love that we switched! Review collected by and hosted on G2.com.

There are some limits when it comes to customizing article page design and customizing the toolbox to fit your needs. I suspect this will come in the future. Review collected by and hosted on G2.com.

The best feature of Document360 is its user-friendly interface. We have been using Document360 for several years and it has been highly effective for us. The Document360 customer team has assisted in migrating our old knowledge base articles and configuring the site to meet our specific needs.The frequency of use is quite high for our team as we rely on the platform daily for its seamless functionality Review collected by and hosted on G2.com.

ThoughDocument360 provides countless advantages there are areas where enhancement could elevate the user experience even further.One such improvement would be more frequent updates and the introduction of new features regular ensure content remains fresh and relevant further enriching the user Review collected by and hosted on G2.com.

Document360 boasts a wide variety of tools and features, including AI solutions and other integrations, to build the perfect Knowledge Base. The team tailored our ideal pages to our company and helps us every step of the way. Review collected by and hosted on G2.com.

The platform presents some minor bugs and needed improvements, but the Document360 team is reasonably fast in addressing any issues, especially when it comes to urgent matters or needs. Review collected by and hosted on G2.com.

Speed and quality of search, ease of use creating and editing articles, strong customer service. Review collected by and hosted on G2.com.

I have very little negative to say - Document 360 has been incredible for us. Review collected by and hosted on G2.com.