Video Reviews
Took our Knowledge Base from 1900s to 2022
A solid choice for an internal knowledge base
437 Document360 Reviews
Overall Review Sentiment for Document360
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This tool's possibilities are virtually limitless, particularly regarding Knowledge Management and customer self-service. The software's user-friendly interface minimizes the time spent on configuration, allowing you to focus more on content creation. Review collected by and hosted on G2.com.
No cons to this software.It's so great!!! Review collected by and hosted on G2.com.
The feature I like the most is the web assistant. This tool allows our users to have a dynamic documentation in each of the sections of our platform in a non invasive way. The look and feel is awsome and we reduced a lot the queries made to the support team. Review collected by and hosted on G2.com.
The document360 web editor sometimes is a bit slow and could not be the most intuitive thing in some actions. Despite that, the document360 team is very responsive and always open to help! Review collected by and hosted on G2.com.
Simple to use tool that enables you to categorize, add by copy or write directly in there, add files to the documentation, and easy to manage.
I like that Document360 is adding more features each month, by their client requests, and there are many options.
Also, we have a dedicated customer success manager; I can ask anything anytime it is beneficial. Review collected by and hosted on G2.com.
The table functionality lacks some options, even though I know that they are working on improving it Review collected by and hosted on G2.com.
Doc360 is the easiest way for a new hire to take ownership and answer most of our common questions independently. It helps to track policy updates, and guides for the workplace in an easy-to-read manner. Review collected by and hosted on G2.com.
The creation of articles using HTML coding has a bit of a learning curve, and it would be great if there were easier ways to create themes, fonts, and the overall view of an article in a simpler way. Review collected by and hosted on G2.com.
Document360 offers an interface that is easy to use and customize. We have found that the tools and features offered enable us to break down information about our software in a digestible manner by our audience and gives us the flexibility to embed various types of media to control better how to deliver material to our clients best. Furthermore, as an administrative user, the ability to assign roles and create workflows increase efficiency so that we can be even more productive as a team. Review collected by and hosted on G2.com.
The only concerns I have encountered are minor bugs and the lag occasionally occurring when editing or saving an article. Review collected by and hosted on G2.com.
With Document369, I can do everything (writing, collaborative review, publishing, hosting, and so on) I need to publish my user docs; I don't have to go for any other tools.
Easy to use. From day one, you can start using.
They let you design and create a documentation landing page with zero or negligible code.
Their support team is very supportive.
You can use both HTML and Markdown.
You can have both a knowledge base and knowledge assistant.
The search engine feature is really cool.
It comes with very useful and powerful analytics. Review collected by and hosted on G2.com.
1. I can't download a complete book. Currently, I can only publish a single topic.
Though the tech writing industry has come a long way from PDF to new techs such as video and AR/VR, PDF is still important for many reasons.
Any authoring tool must have the capability to let the reader download a complete book. Review collected by and hosted on G2.com.
Document360 made it easy to stand up a complete Knowledge Center in a short period of time. The Customer Happiness Team is nothing short of exceptional; their responsiveness, flexibility, and customer service is better than any company I’ve worked with - and their customization team was just as wonderful at helping us to quickly and efficiently create a beautiful, branded site. Review collected by and hosted on G2.com.
It can be a little glitchy, but the team is actively working to resolve issues. Review collected by and hosted on G2.com.
Organises content efficiently, and quite flexibly to your needs. Very customisable portal and website. Support and customer engagement is excellent. Comprehensive analytics and feedback tools. Review collected by and hosted on G2.com.
Some content processing features could be better/more advanced, e.g. variable snippets/tags that take values from the title of the article/category or from a user-defined table.
Sometimes opening previews or editing articles can be laggy/delayed. Review collected by and hosted on G2.com.
Doc360 is a great tool for resource-strapped companies. With no outside development, we were about to launch a knowledge base that is up 24/7 and I never have to worry about it going down.
Doc360 is always improving, and as its hosted in the cloud, it doesnt require anything from me.
The site's look great and they are easy to customize.
The Support from Doc360 is amazing, very responsive, professional, and technical. Review collected by and hosted on G2.com.
Importing tables is a pain
Editing documents for SMEs isnt perfect Review collected by and hosted on G2.com.
What we like best about Document360 is its user-friendly interface; we feel very comfortable using it.
In addition, our internal knowledge base needs to be accessed by different roles in the documentation team, technical team and business partners. The access privileges have been configured easily with Document360 to enable our different team members with various roles to access certain sections of our internal knowledge base.
We use Document360 Analytics features extensively to be customer-centric; as a result of this, we get insight into what customers are searching for, which articles are popular, and understand customers' geography. Review collected by and hosted on G2.com.
We encounter some bugs and issues in Document360 occasionally. However, these issues are handled and solved by the expert support teams as soon as possible. And we think the product pricing is a little high and could be more cost-effective. Review collected by and hosted on G2.com.
