Video Reviews
Took our Knowledge Base from 1900s to 2022
A solid choice for an internal knowledge base
437 Document360 Reviews
Overall Review Sentiment for Document360
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The layout is clean and easy for users to navigate. Building out the platform has been simple and the tools available meet the needs of our team for operational documents. When we have had set up questions or needed guidance on features, the team has been very responsive and helpful. Review collected by and hosted on G2.com.
There are additional features in the works that will help with migration, analytics and reader tracking that we are looking forward to. Review collected by and hosted on G2.com.
We use this product to create manuals for our own products. The features provided are great for organizing articles and editing their content. When we expressed a need to improve a certain feature of the editor, they took this into consideration and soon informed us that this feature will be included in the new editor that is being developed. Overall, we are satisfied with the product features. We found the analytics features, user roles and the ability to export content to Markdown, HTML and PDF particularly useful. Review collected by and hosted on G2.com.
Some delays in saving and locking the articles for editation when used by an other user. Review collected by and hosted on G2.com.
I love how I can pull in team members to write and review various articles on which they are the SME. It ensures that our documentation is accurate, and continuously updated. Review collected by and hosted on G2.com.
The User Interface can be a bit challenging to navigate. The different editor versions can not be switched between, and this makes the review and editing process more challenging that needed. Review collected by and hosted on G2.com.
One of the best aspects of Document360 is its user-friendly interphase, which makes it easy for users to create, organize, and manage their documentation efficiently.
It is highly appreciated for its extensive customization options, empowering users to personalize the documentation portals to align with their brand identity and create a cohesive user experience. Review collected by and hosted on G2.com.
So far there is nothing to dislike, and I hope more improvements will be reflected. Review collected by and hosted on G2.com.
I love how simple this platform is to use! Also, they provide several how-to videos that prove to be super helpful. Our clients love it too! Review collected by and hosted on G2.com.
There's nothing I can think of at this time. Review collected by and hosted on G2.com.
It's easy to use, very flexible, allows me to switch between editor types, it allows me to control the way users see the content, and provides analytics and different SSO connection types. Review collected by and hosted on G2.com.
I wish the editor was more modern, like include tabs and other modern features. Review collected by and hosted on G2.com.
What I really like about Document360 is the ease of customization. I was able to create our knowledge base from scratch without any issues, and the ability to add branded colors and logos has really helped make it feel like it's a part of our company website. Beyond the look and feel of the knowledge base, I've also been impressed with the search functionality. It's fast and accurate. As far as customer support goes, I've found Document360 to be very responsive to any questions. Overall, I would definitely recommend Document360 to any teams looking for an easy-to-use and customizable knowledge management system. It's been a game changer for us, and I'm confident it will be for others too. Review collected by and hosted on G2.com.
None so far, because this software served its purpose. Review collected by and hosted on G2.com.
-incredible UI/UX internally (for the writers)
-the UI/UX onsite (externally) is also very very strong
-no-code platform
-the multiple options for editors are amazing (wysiwyg, html, block)
-their product team is constantly iterating and delivering new features and they let you know in-product
-they have the best search
-they have this awesome feature where you can at links without knowing the URL by just searching a keyword in the article Review collected by and hosted on G2.com.
-the cost is a little pricey
-they need the ability to duplicate entire categories, so if you have "versioned" releases it can be tricky and manual to duplicate a version. Review collected by and hosted on G2.com.
An impressive tool with multiple demos/tutorials. Collaboration is intuitive and easy, keeping information secure and organized. Appealing UI design with top notch features. Review collected by and hosted on G2.com.
Love to see more integration tools. Also a 24/7 chat can be very helpful. Review collected by and hosted on G2.com.
The software allows easy learning by user-friendly interface.
Queries are answered quickly and effectively .
A simplified site setup is facilitated by Document 360's user-freindly features and customer services.
Provision to a broad specturm of integration possibilities.
Feedback from the users are continuously updated marking an overall good experience . Review collected by and hosted on G2.com.
There are no drawbacks that I have experienced. Review collected by and hosted on G2.com.
