Docsie Features
What are the features of Docsie?
Knowledge Pages
- Templates
- Versioning and Version History
Knowledge Dissemination
- Page Analytics
- Permissions
- Notifications
Top Rated Docsie Alternatives
Docsie Categories on G2
Filter for Features
Self-Service Experience
Knowledge Base | Provides a repository of information that can be used by those seeking support. | Not enough data | |
Searchable Articles | Makes articles in the knowledge base searchable on the web. | Not enough data | |
Community Forums | Enables users to engage with other users to solve common issues. | Not enough data | |
Mobile Optimization | Optimizes the customer self-service experience on mobile devices | Not enough data | |
Personalization | Gives the user targeted, personalized results based on their activity or preferences | Not enough data |
Self-Service Platform
Branding | Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. | Not enough data | |
Automation | Automates some or all operation related tasks | Not enough data | |
Artificial Intelligence | Utilizes artificial intelligence to improve workflows or customer experiences | Not enough data | |
Integrations | Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools | Not enough data |
Administration
Database Management | Administrators can access and organize data related to incidents, requests, and changes to produce reports or make data more navigable. | Not enough data | |
Data Workflows | Operationalizes data delivery workflows to easily scale repeatable preparation needs | Not enough data | |
Issue Management | Provide workflows to create and escalate issues related to risks and requests | Not enough data | |
Integrations | Integrates with live chat, chatbots, help desk, or other customer service software | Not enough data | |
User, Role, and Access Management | Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. | Not enough data | |
Performance and Reliability | Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took | Not enough data |
Compliance
Policies and Controls | Ability to control file/folder access by user or group, external sharing permissions, editing policies, device location restrictions, sharing by device, etc. | Not enough data | |
Data Governance | Ensures user access management, data lineage, and data encryption | Not enough data | |
Compliance | Deliver standard reports for compliance standards and frameworks such as ISO, SOX, PCI, and HIPAA. | Not enough data | |
Auditing | Perform ad-hoc or ongoing IT audits at different levels of the company. | Not enough data |
Data Security
Risk Data Attributes | Identify risk data attributes such as description, category, owner, or hierarchy. | Not enough data | |
Data Transport | Protects data with some form of encryption as it leaves your secure or local network. | Not enough data | |
Access Management | Allows administrators to set user access privileges to permit approved parties to access sensitive data. | Not enough data | |
Multi-Factor Authentication | Requires a second level of authentication, such as sms messaging or customized tokens, to access data. | Not enough data |
Grammar
Grammar Check | Checks for grammar errors like misspellings, sentence run-on, etc. | Not enough data | |
Tone Check | Evaulates emotional tone of words written. | Not enough data | |
Sentence Formatting | Ensures sentences are formatted properly. | Not enough data |
Formatting
Plagiarism Check | Checks for instances of plagirism. | Not enough data | |
Style Editor | Evalutes that work has been done within the guildlines of a given writing style (MLA, APA, Chicago, etc.). | Not enough data | |
Citation Finder | Finds and formats citations for works mentioned. | Not enough data |
Content
Idea Recommendation | Recommends ideas for topics based on the content written. | Not enough data | |
Content Generation | Generates sentences, paragraphs, or papers based on sample text or a topic. | Not enough data | |
Form Generation | Generates a form based on information presented. | Not enough data |
Product Type
Standalone Application | Application is available as a standlone product. | Not enough data | |
Plugin | Application is available as a plugin used with another document creation product. | Not enough data |
Knowledge Pages
Templates | As reported in 10 Docsie reviews. Provides pre-made templates for wiki pages and knowledge articles. | 87% (Based on 10 reviews) | |
In-Content Feedback | Allows users to leave feedback within a wiki page or knowledge article. | Not enough data | |
Comments | Allows users to comment on wiki pages or knowledge articles. | Not enough data | |
Versioning and Version History | Allows users to see version history and return to previous versions of wiki pages. 10 reviewers of Docsie have provided feedback on this feature. | 97% (Based on 10 reviews) | |
Decision Trees | Displays knowledge articles to be arranged in a decision tree. | Not enough data | |
Content Editor | Enables users to create rich knowledge pages with a combination of text, charts, images, video and audio | Not enough data |
Knowledge Dissemination
Page Analytics | Provides data on wiki page and knowledge article use. 10 reviewers of Docsie have provided feedback on this feature. | 90% (Based on 10 reviews) | |
Permissions | Based on 10 Docsie reviews. Allows administrators to provide permissions and gate pieces of content based on role. | 92% (Based on 10 reviews) | |
Knowledge Sharing | Offers additional tools that facilitate knowledge sharing and collaboration. | Not enough data | |
Notifications | Based on 10 Docsie reviews. Notifies users when changes occur. | 93% (Based on 10 reviews) | |
Advanced Search | Offers AI-based search capabilities | Not enough data | |
Browser Extension | Allows users to capture knowledge from the web | Not enough data | |
Organization | Allows knowledge pages to be organized into sections and subsections as needed | Not enough data | |
Other Integrations | Integrated with other tools to faciliate the sharing of information | Not enough data | |
Knowledge Integrations | Integrates with other knowledge repositories in the business | Not enough data |
Knowledge Management
Knowledge Base | Enables the creation of an internal repository of knowledge articles | Not enough data | |
Publishing Workflows | Provides workflows for writing, editing, approving, and publishing knowledge article content | Not enough data | |
Analytics | Helps users understand which knowledge articles are working and identifies areas of improvement | Not enough data |
Customer Support
Intelligent Search | Offers a search function that auto-suggests the knowledge articles that best fit the agent’s query | Not enough data | |
Suggestions | Analyzes customer support tickets or conversations to suggest relevant knowledge articles | Not enough data | |
Decision Trees | Allows for the creation of flowcharts or decision trees that guide agents step-by-step through resolving customer issues | Not enough data |
Data Sources
Software | Integrate with software such as ERP or CRM to use data for document generation | Not enough data | |
Spreadsheets | Allows users to generate documents using information from spreadsheets | Not enough data |
Generation
Templates | Include templates for various types of documents such as invoices or quotes | Not enough data | |
Automation | Automate document generation based on customizable rules | Not enough data | |
Branding | Allow users to personalize documents for branding purposes | Not enough data |
Delivery
Workflow | Define and manage workflows for document distribution | Not enough data | |
Schedule | Create a schedule to deliver documents at predefined times | Not enough data | |
Batch | Provide the ability to generate and deliver documents by batch | Not enough data |
Compatibility
Federated Search | Ability to search across different data sources, such as databases, intranets, and applications. | Not enough data | |
File Types | Offers search for a variety of file types. | Not enough data | |
Global Language Support | Ability to search in multiple languages without any additional work required. | Not enough data |
Search Queries
Typo Tolerance | Ability of search to handle typos. | Not enough data | |
Faceted Search | Allows the end user to filter and refine search results. | Not enough data | |
Synonyms | Ability to define synonyms for search terms. | Not enough data | |
Highlighting | Allows the user to see highlighted results to see which words or phrases match the search query. | Not enough data | |
Natural Language | Allows the user to search in a natural, intuitive manner. | Not enough data |
Functionality
Personalization | Gives the user targeted, personalized results based on their activity or preferences. | Not enough data | |
Search Analytics | Allows the user to understand how other users are using the search functionality through dashboards, KPIs, etc. | Not enough data | |
Integrations | Ability to plug the search capabilities into other applications or tools. | Not enough data |
Integrate & Embed
Calendar | Integrates with calendars to link relevant documents for meetings or appointments | Not enough data | |
Website | Embeds live documents into websites | Not enough data | |
Applications | Integrates with third-party applications, such as business instant messaging software, collaboration tools, and project management software | Not enough data |
Edit & Revise
Revision History | Tracks changes made to documents and access all revision history | Not enough data | |
Suggestion Mode | When reviewing documents, provides suggestions that can be accepted or rejected by the document owner | Not enough data | |
Document Editor | Provides editing and proof-reading tools such as spell check and grammar check | Not enough data |
File Types
Export | Exports files in multiple file formats including .docx, .pdf, .odt, .rtf, .txt or .html format | Not enough data | |
Import | Imports documents in multiple file formats for editing | Not enough data | |
Web Publishing | Transforms a document into a web page and publish to the internet | Not enough data |
Collaboration
Multi-User Collaboration | Allows multiple users to collaborate on a single document and see edits in real-time | Not enough data | |
Real-Time Communication | Allows users to communicate in real-time via chat and comments within the document | Not enough data |
Design
Graphics | Ability to insert graphics, including photos, charts, drawings, graphs, etc. | Not enough data | |
Templates | Offers multiple editable templates for documents inluding flyers, resumes, calendars, newsletters, etc. | Not enough data | |
Themes | Offer various color themes which can be applied to the document | Not enough data |
Operating System
PC Operating System | Supports Microsoft Windows operating system | Not enough data | |
Mac Operating System | Supports macOS operating system | Not enough data | |
Linux Operating System | Supports Linux operating system | Not enough data |
Generative AI
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Text-to-Image | Provides the ability to generate images from a text prompt. | Not enough data | |
AI Image-to-Text | Converts images into a textual description, identifying key elements. | Not enough data |
