DocketAI Pros and Cons

I like Docket for different reasons, for example, it helps a lot in the sales process and we get real-time information, in addition to that, its AI feature are amazing and I loved that it provides good and accurate answers and each of its functions are utilized. Review collected by and hosted on G2.com.

Its a bit slow, especially when it comes to getting information, thats my only complaint. Review collected by and hosted on G2.com.

It's very simple, tribal knowledge in incredibly valuable but can be very hard to track espeically what you have a team that is changing every quarter or half year. With remote work that makes things even more difficult. Docket makes it so that tribal knowledge is easily accessible and doesn't eat up the majority of my day as a sales leader like it use to.

I can live on a call have docket in the background checking on info that I don't know or just want to make sure that I am 100% accurate. Review collected by and hosted on G2.com.

The tool is only as good as the data you feed it so there is always that challenge but it has grown in leaps and bounds at our org. I wish that there was more of a conversational feel to it rather than having to tag the bot each time. I also which that it was able to pull up assetts directly into the chat (maybe it can do this and our org isn't). Review collected by and hosted on G2.com.

Docket able to accurately provide me with sales answer for question that I don't know about product that I am selling. Finding the answer is easy, just need to write the question and keyword on Slack, and the AI assistant will find all related topic and answer in second! Integration with Slack is easy, I just need to copy the API token and it is automatically connect both program. No technical experience needed for the process. Review collected by and hosted on G2.com.

Docket has no issues running on our company Slack channel. I have no dislike with this software. Review collected by and hosted on G2.com.

I love that I don't have to jump between tools to get information for any of my deals, and I can ask it a question directly on Slack. Plus, the chrome extension has made answering sales emails, and writing follow-ups super easy for me now. The AI uses data from our entire knowledge base, as well as knowledge from Slack, Google Drive, and other places to provide really accurate answers. Review collected by and hosted on G2.com.

Occasionally, for very recent updates, it might need a human to verify the information. However, this is rare. Review collected by and hosted on G2.com.

Docket provide a modern knowledge searching and filtering process that instantly give sales answer based on keyword used on the search text field, simplify the searching process and use the AI to gather all the relevance information from several knowledge repository to provide accurate sales answer. Accelerate sales process by providing buyer with infromation they need about the product or service before closing the deal. Review collected by and hosted on G2.com.

Need to integrate it with Slack or Chrome add-on to make it work. Not a stand-alone type of platform. Review collected by and hosted on G2.com.

Saves Time: Docket is like having a personal assistant that takes care of those repetitive tasks, freeing you up to tackle more important projects.

Super Easy to Use: You don’t have to be a tech whiz to figure Docket out.

Knows You Well: Docket learns your preferences over time, making interactions feel more personalized.

Quick Access to Info: Whether you’re looking for data or need a quick answer, Docket retrieves what you need in a snap, boosting your productivity. Review collected by and hosted on G2.com.

It misses the mark sometimes

Glitches can be ftrustrating

Sometimes information is outdated Review collected by and hosted on G2.com.

It is awesome that I able to get quick answer for product that I promote without having to switching to another tools, and only need to use Slack to get the answer. The answer i get is accurate as the AI use our knowledge base repository plus search engine to find the relatable and accurate answer to the question, and all of this process only take less than a minute. Review collected by and hosted on G2.com.

Sometimes, there are glitches that prevent me from submitting my question and need to restart my Slack apps. Review collected by and hosted on G2.com.

Docket has revolutionized the way I work. Instead of spending hours tracking down colleagues for customer-related information, I simply tag Docket and get instant access to the answers I need. What used to take multiple emails and meetings now takes seconds! This tool hasn't just transformed my productivity—it's helped me deliver seamless, exceptional service to my customers. A true game-changer that's given me hours of my week back Review collected by and hosted on G2.com.

some missed answers but for the most part, it is spot on! Review collected by and hosted on G2.com.

I like Docket because it has boost my team sales operation and gives what we need in searching for product information and sales answer. It has good simple interface to navigating around and no prior experience in IT to easily use the platform. The AI is very helpful in helping me to find information I need from the web or knowledge base repository. Review collected by and hosted on G2.com.

I like all about Docket and their customer support. No dislike from me and my team so far. Review collected by and hosted on G2.com.

Instead of asking my product or marketing team technical questions or detailed questions about features, I can ask Docket and get an answer in real time. That helps me improve my win rate and speed up my sales cycle. Review collected by and hosted on G2.com.

With any AI solution, it's not always 100% correct. You do need to double check answers later, but even then it's extremely accurate. Review collected by and hosted on G2.com.