Dock Reviews & Product Details

The platform excels at delivering engagement and behavioral data throughout the sales process, and it has played a key role in improving our post-signature deal hand-offs. Now, every stage—from partnership evaluation and implementation to onboarding and account management—flows through Dock, giving us the quality control necessary to ensure our reps can use it effectively without needing design skills. We're just beginning to explore the newer AI toolset, but the document builders appear promising for creating initial business case and ROI documents. Review collected by and hosted on G2.com.

This is pretty trivial but it would be great if there were more custom branding options to better align the design with our company branding guidelines. Being able to upload our own font classes would be nice. Review collected by and hosted on G2.com.

At Mediabox, Dock has become one of our most valuable tools for managing and elevating the full account cycle—from initial prospecting, to onboarding, to long-term client success. We rely on it daily, and it has fundamentally improved how we communicate, present, and collaborate with partners.

One of Dock’s greatest advantages is its ability to centralize everything in a single, beautifully organized workspace. Whether we’re engaging a new prospect or supporting a long-standing client, Dock helps us package all relevant materials—presentations, demos, timelines, deliverables, resources, and updates—into a clean, branded experience.This has significantly reduced friction and eliminated the back-and-forth that often comes with emails, links, and attachments. Review collected by and hosted on G2.com.

None, we are very satisfied with this tool Review collected by and hosted on G2.com.

managing complex deals with multiple stakeholders was always a challenge - until we started using Dock. When you're selling marketing compliance software, you're not just talking to one person. You're coordinating with ecommerce directors, legal teams reviewing data privacy requirements, marketing ops evaluating Klaviyo integrations, and C-suite executives who need to see the ROI. Review collected by and hosted on G2.com.

You're asking prospects to go to yet another platform. Some people just want everything in their inbox where they're already working. Older or less tech-savvy stakeholders might find it annoying to click through to a separate link rather than having PDFs they can save. Review collected by and hosted on G2.com.

Dock has been super helpful in creating a "living and breathing" document for all my customers. We use it to track goals, progress, and organize our documentation that can be super helpful for customers especially during onboarding. Review collected by and hosted on G2.com.

There is not anything I can think of that I dislike about Dock. The only thing is there can be a bit of a learning curve when it comes to first adopting it. But that is pretty quick to get by. It's really intuitive and user friendly. Review collected by and hosted on G2.com.

It's quite organized - I think just having the ability to see the functionalities and toggle in between shared view, editing view, and more makes it really easy. Review collected by and hosted on G2.com.

Oddly, it's the fact that most of my clients have never heard about it before. It's not really an industry standard for them, and I end up being the one to have to guide them through how to use it, and for the longest time, they could not click to complete tasks which did set us back in implementations which is what we primarily use it for. Review collected by and hosted on G2.com.

I love using Dock as a shared and collaborative space with our prospective clients. It's hands down one of the best sales tools I've used in my career. We constantly receive compliments and feedback from prospects about it. Dock centralizes all of the documentation in one place for our prospective clients to learn about our services. I really like how clean it looks and how easy it is to use. It makes my team's ability to go faster, and everything is just so accessible. Review collected by and hosted on G2.com.

I'd love new features, especially more places for it to be obvious that your client can collaborate and leave comments directly within the file. Review collected by and hosted on G2.com.

We have been using Dock now for a few months and I love how it has streamlined our client onboarding process immediately. We get many compliments now from clients that our onboarding is one of the best experiences they have had, we don't have to hunt our clients down and pester them with nonstop emails that devolve into long confusing threads. The support team is excellent, always very helpful. Review collected by and hosted on G2.com.

I wish more integration & automation features were available on the standard plan. The standard plan is so basic that we could have stayed on the free plan since Standard offers so little in terms of value. Need more complex automation capabilities with things like ClickUp, Zapier etc. Review collected by and hosted on G2.com.

I was searching for a replacement for Smartsheet and evaluated several options. As soon as I saw Dock, I knew it was the right choice. Once I began using it for Customer Onboarding, our Sales team quickly recognized its value and adopted it as well, which has helped streamline the entire customer experience. The platform is incredibly easy to set up and use. One of my favorite features is the ability to see who has accessed the space and what they’ve viewed. It’s a fantastic tool for monitoring customer engagement and sharing documents seamlessly. Review collected by and hosted on G2.com.

Nothing to dislike about Dock, our team is very happy with this product. Review collected by and hosted on G2.com.

I like the integrations with other tools, which play a big part in enhancing our experience with Dock. The ease of use is also significant, along with the familiarity of templates that help set things up efficiently. Being able to connect with Google Slides, Gong calls, and other resources to build business cases adds to its value. Review collected by and hosted on G2.com.

I would say from an improvements perspective, it just needs to feel more and more seamless, and it should be easier and easier for us to set it up. Sometimes it still takes a while to configure in the way we want. It feels like it's a one size fits all. Review collected by and hosted on G2.com.

I find it easy to create templates and add in requests for more data, we use dock as a document sharing portal, and find the connectivity and the communication tool great for discussing requirements with clients.

I use dock daily, and enjoy how easy it is to share information, creating a client portal and adding them to the site is easy and quick. Reallky easy to implement. Review collected by and hosted on G2.com.

It would be helpful if there was a template function that if you add to the template it then updates all the forms using that template, it can be very manual and take a long time if I need to update multiple client portals. Review collected by and hosted on G2.com.