Dixa Reviews & Product Details - Page 27

Hi Andrea,

Having everything in once place is awesome, so much easier!

Wrap up time - if you need some more time we can also extend that for all agents, alternatively you can also end or extend the wrap-up time too:

https://support.dixa.help/en/articles/15

If you need anything else at all, feel free to reach out to us, we’re always available: https://dixa.com/contact

Hey Claus thanks for providing some feedback, we really appreciate it. Great news is, we’ll be releasing some really cool analytics very soon! Keep an eye out on the gift icon within your dixa portal for the announcement. As for messenger, that can be a little tricky. You can reach out to us via one of the below channels and someone in our support team can help guide you through the set up :)

https://dixa.com/contact

Hi There,

It’s great to hear how Dixa has helped you and your team. The timeline is an awesome overview of what has happened within a conversation - its a super new feature too so good to see you’re using it ;)

With regards to gathering feedback, our team are working on something awesome! We’d love to tell you some more about this, would you be able to forward your details and availability over to friends@dixa.com?

Thanks a lot :)

Hi Trine,

Great to see that you’re finding Dixa easy to use and that you managed to get Magento set up :) When you say members profile, do you mean your contacts? If so you can search for users within the search bar or the ‘contact’ tab which is located on the left bar: https://support.dixa.help/en/articles/62

If this isn’t what you were looking for, would you be able to forward your details over to friends@dixa.com and we can take a further look into this for you :)

Thanks again Trine!

Hi Lyle,

Ah glad to hear things are working well.

With regards to the slowness would you be able to forward your details over to support@dixa.com along with the following info so we can figure out why its slow?

- Browser/App information

- Slowness channel specific?

- If channel specific, please provide some conversation examples

- Is this something that all agents are experiencing?

With the macro field, what kind of information would you like pulled? You can use variables to auto populate some data which includes the customer name. You can see a list here: https://dixa.elevio.help/en/articles/68

If you already have this and names aren't being populated when they should do, just let us know the macro name and we can take a look as to why thats happening too.

Hey Rosie,

Awesome to hear that Dixa is helping to make your day to day easier! I see what you mean with the notifications, but as you mentioned we don't want you to be miss that customer. If you have any suggestions on how this should work or even the way in which the visual aspect is, please do share! You can ping us on any of these channels: https://dixa.com/contact

Thank you again for sharing your feedback!

Hi There,

I’m glad to hear that chat is working really well for you that’s awesome! It can be a pain not to always have the email come back to you, however we have a preferred agent and personal offers feature which would remove this pain point for you. Here’s some more info on this:

https://support.dixa.help/en/articles/165-preferred-agents-personal-offers

If you’d like to hear some more on this or if you need some help getting this set up just, feel free to email friends@dixa.com and we’ll be more than happy to help :)

Hi Emma,

This is great feedback, thank you so much! Analytics is something we're rolling out, just keep a look out for the announcement, this will be the gift icon with your Dixa account :) It'll be awesome once its released!

If you need a hand with anything at all you can reach us at any time: https://dixa.com/contact

Thanks again Emma, its really appreciated :)

Hi Naja,

I'm glad to see that the communication has improved between you and customers, thats great! If you have time I'd like to hear a bit more about the issues you're facing, it sounds like something we can easily resolve :)

Would you mind forwarding your details and availability over to friends@dixa.com?

Thank you, and thank you for taking the time to review us :)

Hi,

Thanks for your feedback, we really appreciate you taking the time to rate us. Agent performance is something we're working on, this should be rolled out very soon too! Just keep an eye on the gift icon with your Dixa account, this is where we'll announce the new analytic features.

In the mean time if you have any questions or need some help feel free to reach out to us at any time: https://dixa.com/contact