Dixa Reviews & Product Details - Page 26

Hi There,

Thank you for writing up such a great review as well as appreciating the Dixa team’s effort that’s super awesome and we really really appreciate it <3

Social media is something we’re working on. We do have a WhatsApp channel that we’re soon to launch, If you’re interested in using/testing this just send an email over to friends@dixa.com and we can send you all the necessary info :)

Thanks again for taking the time to write the review, we’re really glad to see how Dixa has helped you and the team.

Hi Louise,

Thanks for your review, glad to hear things are easier :)

Ah do you mean the tabbed conversations? If you have some time it would be great to hear some more about how you would like to see this and some other changes/feedback you may have, feel free to drop an email with your details over to friends@dixa.com and we can get some time scheduled in :)

Thanks again Louise!

Hi,

Thank you so much for your feedback! We're really glad to hear that things are easier for you and your team now.

The sound notifications being the same, that's something that would annoy me too, but we can also change those and have different sounds for each channel :) You just need to select settings > profile and from here you can select which sound you'd like.

If you need a hand getting this set up you can reach us on any of the channels here and we'll be happy to help:

https://dixa.com/contact

Thank you again :)

Hey There,

Thanks for taking the time to provide your feedback. I'm happy to hear that Dixa has helped ease a few things for you :)

Are the issues you're experiencing only with phones? If you have some time would you be able to forward your details over to support@dixa.com? What we need is the following...

- Browser/app version

- Conversation examples

- Is this issues specific to a number if so, which number

Once we have this we can figure out why the sound is cutting :)

Thanks again for the review!

Hey Charlie,

Thanks for taking some time to provide some feedback. The reporting is something that really did need some work, and good news is that our team are working on improving reporting. We plan on rolling this out very soon, so keep an eye out for the gift icon in your Dixa account, this is where we'll announce the update :)

Merging users is something that other customers have also asked for, it's a feature that will be added but we have no eta on that I'm afraid. If you'd like to be kept up to date on this just ask support team and we can make that happen: https://dixa.com/contact

Thanks again Charlie!

Hi Kristoffer,

I'm glad to hear that things are working so well :) You are right, analytics is a big one on our list at the moment and we are working on a lot improvements for that. If you'd like to hear more on this or even give us some suggestions please do get in touch we will be more than happy to help: https://dixa.com/contact

If you need anything at all, please don't hesitate to ask :) Thanks again for taking the time to write us a review :)

Hi Jordan,

Thanks for sharing your feedback and experience, is great knowing that requests are going to the right place as well as FTR shooting up! That's awesome!

If you need anything at all, you can reach us at any time, we're always happy to help: https://dixa.com/contact

Thanks Jordan!

Hey Dave,

Thanks for the review! We really appreciate your feedback, don’t forget that if you do see a feature missing or that needs improvement please do forward your feedback and ideas to friends@dixa.com so we can work on those improvements <3

If you need anything at all, just let us know, we have an awesome team who are available 24/7: https://dixa.com/contact

Thank you so much for your feedback! Everything in one place is also one of my fave features too!

With the outbound number not being saved - would you be able tell us some more about that? It could be good to hop on a quick call to get a better understanding on how the number is changing. Would you be able to shoot an email over to support@dixa.com with your details and availability?

We also have this article on outbound calls which may help: https://dixa.elevio.help/en/articles/47-change-outgoing-phone-number

Thanks again :)

Hi Dmitry,

Great to hear that the call quality has met your expectations! Unfortunately you're right we don't have any mobile apps just yet but this is on our roadmap which is exciting!

So you won't be able to make calls on your phone via Dixa, however you can accept any incoming phone call on your mobile if you have Simultaneous ring enabled and a direct line in your user profile. This way you can still deal with incoming requests whilst you're out of office. Here's a bit more information on this:

https://dixa.elevio.help/en/articles/23

If you need some help on this or would like to talk to us about this just let us know, you can reach us on any of these channels: https://dixa.com/contact

We're available 24/7 so don't hesitate to reach out :)