Video Reviews
Kasper's review of Dixa
Could not be happier to have switched over to Dixa
388 Dixa Reviews
Overall Review Sentiment for Dixa
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Dixa is easy to use, and you can clearly see the amount of mails and phone calls on the dashboard. You can see immediately the answers from the customers on the side bar, that helps solving the open cases quickly. Review collected by and hosted on G2.com.
Forwarded e-mails can not be answered straight away, you need to send a transcript to do that.
All the emails from the same customer are not always linked to the same conversation. Review collected by and hosted on G2.com.
-Follow up feature, it's a nice alternative to creating more manual notes for following up and keeping an eye on a ticket.
-I like how the search feature is set up
- Phone calls seem to encounter less lag than other platforms used Review collected by and hosted on G2.com.
-That tickets don't come directly back to myself, but that's not really the intention of Dixa, so not much we can do about that.
- The idea of having chats and phone calls at the same time, This is something that can be worked around by going offline of chat.
-Searches can take quite some time to load Review collected by and hosted on G2.com.
Best:
That conversation is linked.
Easy to learn and you only have one system til phone, email and chat.
We can make our owns flow
Follow up funktion. Review collected by and hosted on G2.com.
I miss an agent with some more rights than now.
There is some smaller things, but I am sure the that will be fixed.
That you only can write in english in Dixa. Review collected by and hosted on G2.com.
That you cant choose your own mails. The mails comes in order. Review collected by and hosted on G2.com.
Is frustrating that you in a convo with a customer gets answers so it cant be hard to figure out where the customer has answere. Review collected by and hosted on G2.com.
How easy it is to set up; very quick to get a phone line established and to have all support come through to one place. Review collected by and hosted on G2.com.
There are a couple of features missing which would be useful to have - but it's a growing product so I'm sure they'll come in time. Review collected by and hosted on G2.com.
I like the fact that all work can be shared and seen my your colleagues. That way we are able to help each other if someone if not in the office. I also like that we do not have to file anything away. It is also helpful that we can access each others calls and listen to them with absolute ease. Review collected by and hosted on G2.com.
I dislike the fact that chats/emails interrupt you while you are on the phone. I also dislike the fact that emails do not come back in date or time order. You have to muddle your way through to find out the last enquiry. Review collected by and hosted on G2.com.
I like that the emails and phone calls are processed chronologically. I like the design and the easy handling. Review collected by and hosted on G2.com.
Sometimes the mails are wrongly formatted and you can't find the last answer directly. Review collected by and hosted on G2.com.
Having e-mail, chat & telephone all in one place is beneficial to customer centric users but the ability to work remotely & have access to all conversations and being able to listen back to calls easily is probably the best benefit (though most of my calls are internal) Review collected by and hosted on G2.com.
Not having hunt groups for internal users;
the annoying 10 second delay between answering a call & hearing anything;
not easily seeing when someone has called you & left a voicemail
trying to claim calls when other users phones are ringing is complicated
Not knowing who whether the phone is ringing when calling/transferring to internal users Review collected by and hosted on G2.com.
I love how Dixa is automated and works off of algorithms. It makes it easy to manage the day and prevents people from cherry picking conversations! Review collected by and hosted on G2.com.
It needs a mobile app so that you can access the emails on the go. Review collected by and hosted on G2.com.
