Dixa Reviews & Product Details - Page 24

It’s great to hear that you’re getting on so well with Dixa. Would you be able to hop on a call with us to better understand why there are connectivity issues with the calls? It would also be good to hear more about the way in which you’d like to see things work in Dixa, especially around the end call button.

You can send us an email to support@dixa.com with your info and we can make this happen :)

Hi,

Thank you for sharing your feedback! We're glad to hear that the change went smoothly, thats pretty awesome.

The mobile app is something I and I'm sure others also miss, however it is on our radar and we will be working on getting this developed. I think it would be great to hop on a call for us to understand your workflow and see if there are any work arounds for getting notified too.

With regards to connection issues, would you be able to perform a network test and forward us the results? Is this something that happens to all agents? https://www.speedtest.net/

You can send over your details to support@dixa.com, just let us know your availability and we can take it from there :)

Thanks again :)

Hi Nillo,

Thanks for your review! The callback feature is pretty cool, and super convenient too.

With sorting customer data, if you have some ideas or suggestions we are all ears! You can share your thoughts with us via one of these channels: https://dixa.com/contact

Also...if you needed additional customer details than what Dixa offers, we also have this custom card integration where you can pull a lot of customer information across to Dixa:

https://dixa.elevio.help/en/articles/8-custom-card-integration

If you have questions or need some help getting this set up just reach out and we'll be more than happy to assist :)

Hi There,

Thank you so so much for your review, we really do appreciate it <3 Viewing your customers’ history is super important so it’s great that you see the benefit of that too :)

Transcripts are a great way of forwarding emails. CC/BCCing also work..alternatively you can also use side conversations. With Side Conversations you can have conversations on the side of your existing conversation with your customer and keep the overview at the same time. Here’s some more info on this: https://support.dixa.help/en/articles/160

With regards to the spell checker - that definitely shouldn’t be happening but we’ll be able to take a further look into that for you. Would you be able to forward your details over to friends@dixa.com and we’ll pick it up from our end :)

Thanks again!

Hi There,

Thanks so much for writing such a great review! We’re always looking to improve the product as well as your experience using the tool so anything you need or think should change please do let us know.

Analytics is a huge one we’re working on right now - if you need anything off just let us know and we’ll working on a resolution asap.

If you need anything at please, please don’t hesitate to reach out, we’re always available: https://dixa.com/contact

Thanks again :)

Hi Anouska,

Thanks for taking the time to rate us, we're really pleased to hear that Dixa has helped clear things up for you and your team!

If you need a hand with set up or would even like us to review your account and configuration its not too late, just swing by or drop us an email with your availability and we can take it from there :)

Thanks again Anouska!

Hi Clara,

Thanks for sharing your feedback! Transferring emails is super useful and awesome! If you need some help or a training session just let us know we'll be more than happy to help :)

I think we can help with the sound issues you're facing, but I also think it would be great to hop on a call to figure out your workflow and avoid other request popping up whilst you're on a call.

If you have the time, would you be able to send your details and availability over to friends@dixa.com? We'll take it from there :)

Thanks a lot Clara!

Hi Cecilie,

Thank you so so much for your review! I'm really glad to hear that you're enjoying using dixa especially how its helping to grow customer relationships - thats amazing!

Ah we're always looking to improve and will be pushing out new features often, keep an eye out on the gift icon ;) Also if you'd like to hear some more about what we're working on feel free to reach out to us at any time:

https://dixa.com/contact

Thank you again!

Hi There,

Thanks for taking the time to write a review for us, I’m glad to learn that things are working well, sounds like things have gone smoothly :)

There are a lot of improvements still to be implemented, our team are working super hard on making Dixa awesome. Definitely keep an eye out on the gift icon on the top right corner for updates of new features/improvements.

Thanks again!

Hi There,

Thanks so much for your feedback. It’s great to see how efficient Dixa is making things for you and your team. Having everything in one place is also one of my favourite things, it just makes everything a lot easier, especially not having customers’ requests fall through the cracks.

Sorry to hear that you’re experiencing issues with the connection, this is something we can definitely look into and help troubleshoot :) We have a great support team who are available 24/7 via any of these channels: https://dixa.com/contact

If you’d prefer a scheduled call just send over your details and availability to friends@dixa.com and we’ll get something added :)

Thanks a lot!