Dixa Reviews & Product Details - Page 23

Hi Mads,

Thanks for the review! I’m glad to hear things were easy to set up.

Interesting you also mentioned that we can’t edit flow mid-way but guess what, we have some great news! Were working on an improvement for this! Even better news…you can sign up for early access :D Here’s the link to where you can do this:

https://dixa.elevio.help/en/articles/162-improved-flows-early-access-program

Once you have access to this you can easily edit any flow mid way, this will save you so much more time too!

In the mean time if you need anything or have any questions feel free to reach out to us at any time: https://dixa.com/contact

Thank you again :)

Hi Jeanette,

Thanks so much for sharing your feedback! We really appreciate it :)

With the phones you can choose whether there will be a sound or not…this can be changed under Settings > Profile. You can also set a different tone for each channel If you wanted to as well.

Thanks again Jeanette!

Hi Rob,

We are strong believers that we should be treating customer as friends, so its great to see you recognise that too!

Reporting is being worked on as you mentioned :) Just keep an eye out for the notification within your Dixa account, you'll see it within the gift icon.

Thanks again for your feedback, we do appreciate it!

Hi Kenneth,

Thanks so much for your feedback. It would be good to hear some more about the calls being high. I'll follow up with you via email :)

Hi Monika,

Thank you so much for your review, It’s great to know that you’re finding the system user friendly :)

With regards to your frustrations, this is something we can definitely help get rid of :) We would really like to spend some time with you resolve this as well run through some best practices that could be useful.

Would you be able to send an email to friends@dixa.com with your details and your availability, we’ll pick it up and get something scheduled in :)

Thanks again Monika.

Hi There,

Thanks so much for taking the time to leave some feedback for us :)

Moving from systems can be pretty daunting especially when you’re used to one way of working, but I’m really glad to hear that since moving over Dixa is working really well for you.

We are also constantly working on improvements so if you have any suggestions or feature request definitely share those across with us.

In the meantime, if you need anything at all please don’t hesitate to get in touch: https://dixa.com/contact

Thanks again :)

Hi,

Dixa can be really flexible so I'm glad to hear things are working out for you. With the music, if you're listening to youtube, Spotify, iTunes etc that will continue to play in the background when a call comes through, we're unable to pause that I'm afraid :( It would be really cool though!

If you need help or advice with anything you can always contact us on any of these channels: https://dixa.com/contact

Thanks again for taking the time to review us :)

Hi Manmohan,

It would be great to be able to hop on a call with you if you have some availability, I would love to be able to discuss the overview you have or would like to see in Dixa as well as how we can help your agents be less frustrated and more efficient. You can email your details over to friends@dixa.com and I’ll pick it up. We definitely don’t want your agents feeling demotivated so lets change that :)

Hi Kelsie,

Thank you so much for writing us a review! I’m glad to know that you’re finding it easy to use :)

Reporting is something we’re working super hard on improving and any feedback you have on this would be super awesome! If you have some ideas or wants that you’d like to see please do share that across with friends@dixa.com :)

With your booking system, depending on what you wanted to pull you might be able to try using our Custom Card integration: https://support.dixa.help/en/articles/8

If you need some help with getting the integration set up or even just wanted to speak about improvement ideas we are all ears and available 24/7 https://dixa.com/contact

Thanks again Kelsie :)

Hi Jonas,

Thank you so much for your review, and you're right we are always developing so your feedback is really appreciated.

Data is something were working on improving too, this should hopefully be released very soon! It's worth keeping an eye out on the gift icon for the announcement within your Dixa account. Hopefully the new features will fulfil what you need too!

Thank you again Jonas!