Dixa Reviews & Product Details - Page 22

I like that I can get a quick overview of the workload and get back to the conversations I was in. At the same time have an overview of the previous conversations with the users. Review collected by and hosted on G2.com.

The more cases I have opened the slower it is, and it can be very slow when tagging and using quick answers. And if my collague makes a new quick response I have to log out and back in again to be able to access the new template. Review collected by and hosted on G2.com.

That it shows information about who the customer has been in contact with earlier. Review collected by and hosted on G2.com.

Sometimes my sound disconects, so the customer no longer can here me. In order to solve this I need to restart Dixa and call the customer again. Review collected by and hosted on G2.com.

I really like the intuitiveness of Dixa. Extremely easy to use and provides a new user a great platform to learn. Order integration is amazing as well. Review collected by and hosted on G2.com.

There is some missing functionality when using the app. I would really like to be able to perform a CMD+F search when using it. Also a search function when you need to find a specific queue or a specific phone number. Review collected by and hosted on G2.com.

The way that the cases are handed out on Dixa makes the repartition of tasks more equal in the team. It also improves efficiency, as well as internal communication. Dixa made our contact with our customers easier, and as the layout is nice, it is comfortable to work with. Review collected by and hosted on G2.com.

I wish there was a Dixa app that we could use, for example when we have to do emergency support on weekends. Review collected by and hosted on G2.com.

That all inquiries go through Dixa. That you are able to see, when the customer has been in contact with us.

The interface are extremely easy to learn. Review collected by and hosted on G2.com.

We know that this is not possible (for every system ) but it could be nice if facebook messenger could work together with Dixa. Review collected by and hosted on G2.com.

Dixa takes the questions out of which call to answer or which conversation to answer, with multiple queues and priority settings. It has allowed our teams to be more efficient for this reason, and highlighted further areas we need to change.

Right from my first conversation with James, to working with Trish daily, the team at Dixa have been an absolute delight to deal with. Thank you! Review collected by and hosted on G2.com.

The system has been a bit buggy at times, but the engineering and support team are always there to help through chat within the platform and email. Review collected by and hosted on G2.com.

I really like how easy it is to use Dixa. It is super easy to navigate around in Dixa.

Besides, I really like that I have everything from Chat, Email, Messenger and Phone in just one program. Review collected by and hosted on G2.com.

I would be very nice if you could see statistics for each user, such as indbound/outbound calls, mails. Review collected by and hosted on G2.com.

Overall a very user-friendly tool with good functions that fulfill our team's needs in customer servicing. Very easy to get to know to and understand - functions are logically located and easy to find. Combines various customer servicing functions in one system - call, email, voicemail and chat. Search-function is extensive and multifaceted. The ability to create customer profiles where one can add various bits of information of customer is also good. Review collected by and hosted on G2.com.

Particularly towards the end of the working day the program starts to become gradually slower as a customer servant has used it throughout the day. This then resonates into a declining working efficiency of customer servants. In other words, improvements in performance are necessary for us to maintain a high level of customer service for our company. Also the lacking ability to forward messages that you have in any normal email service is not ideal. Review collected by and hosted on G2.com.

I really like Dixa's channel neutral approach to customer service. Before I was using lots of separate tools to manage my customer experience but now I can be logged into one tool and respond to customer quickly and effectively. Now nothing gets missed and I've seen a positive turn around in customer satisfaction Review collected by and hosted on G2.com.

There are still some features missing, that we are looking forward to getting. But already the tool is really good. Review collected by and hosted on G2.com.

Dixa’s design is modern and easy to understand for anyone. I don’t miss any features. When I want help from the Dixa team, they take their time to help me in the best way Review collected by and hosted on G2.com.

I can’t come up with something that I dislike with dixa. Review collected by and hosted on G2.com.