Dixa Reviews & Product Details - Page 21

Hi Naomi,

Efficiency is amazing feedback! Thank you! With the pop-ups do you mean the conversation tabs? If you have some time I would like to hear some more about that as well as how we can change this :) Feel free to send an email with your details to friends@dixa.com and I’ll pick that up :)

Thanks again Naomi!

Hi Lasse,

Great stuff! Having everything in one place is a huge benefit! Mobile is something that is on our roadmap, unfortunately we don’t have an ETA for this..however our team are constantly developing the product as well as adding new features - Keep an eye out on the gift icon within your Dixa account for live updates :)

In the mean time, if you need anything else feel free to reach out at any time, were always available: https://dixa.com/contact

Thanks again Lasse!

Hi Charlotte,

Thank you so much for the review, I’m really glad to see how Dixa has helped you and the team.

We are constantly working on getting new shiny features added to Dixa, if you have some feedback on what should be added we would love to hear it! Just send us over an email with your details to friends@dixa.come and I can grab it from there :)

In the mean time if you need anything at all please do to hesitate to reach out :)

Hey There,

I’m really pleased to hear that things have become a lot spiller and quicker for you whilst working with Dixa, that’s really awesome!

We’re always developing new features, if there’s anything you want to see please do share that feedback with us: https://dixa.com/contact

API is also something we’re developing too. For new features and improvements you’ll always be able to see them under the gift icon on the top right corner - definitely keep an eye out there :)

In the mean time, if you need anything at all..just let us know :)

Hi Camilla,

This is great feedback thank you so much!

P.s you can claim multiple emails if you needed to, you can set a limit to the number of conversations offered to you per channel under Settings > Profile :) By default this is set to 1 but you can change it to 2, 3, 4 etc.

If you need anything at all, we’re always available: https://dixa.com/contact

Hi Thomas,

It’s fantastic hearing how quickly you learnt to use Dixa, that’s pretty impressive! I’m also pleased to hear how easy things have been for you so far, if you need anything at all please do not hesitate to reach out, we have an awesome team who are available 24/7: https://dixa.com/contact

Thank you again for writing such a nice review :) It’s really appreciated

Hi Jan,

Thanks so much for your feedback. It would be really good to go through the bugs you're experiencing as well as best practices. I'll follow up with you via email :)

We'll be in touch shortly.

Hey Adam!

Thank you for sharing your feedback! I'm really glad to hear how simple things have gone for you, that's great! The longer threads can be a little difficult to run through but our team are also working on making this much more seamless! If you have any other feedback or need some help, feel free to reach out at any time, we're always available :)

https://dixa.com/contact

Hi Karina,

Thank you for a great review! I’m super pleased to hear that you’ve noticed the improvement for your customers’ experience which Is awesome!

Our team are super onto of things too so If you need anything at all please do not hesitate to reach out at any time :)

https://dixa.com/contact

Hey Julie,

Thank you for taking the time to leave us a review :) Transferring to agents is super useful!

With transferring emails - if you wanted to you can also create queues for agents so you can transfer the request into their personal queues for them to grab whenever they’re available.

With the email addresses we would really love to hear some more about that, if you have some time I’d be happy to give you a call to understand your use case, feel free to drop an email over to friends@dixa.com and I can pick it up :)

Thank you!!!