It has taken so much extra work out of my job and really simplified things!
The company really listens to requests and updates and adds things often that really make a difference. Review collected by and hosted on G2.com.
The only downside I can think of is the searching process when adding a customer drop off; it changes the list so fast to random names, making it a little tricky when you're in a hurry. Review collected by and hosted on G2.com.